I had a really positive experience speaking with Zempler’s call assistant Libbie. She was absolutely lovely, patient, and very helpful throughout my query. She took the time to understand my issue,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've recently changed phones and couldn't log in to my account. Having explained this to your operator he was very helpful with getting me to remember my log in details. He managed to do this without... See more
Company replied
The new PIN for my new card did not arrive so I called customer support team. As soon as the customer representative answered the phone, he sorted my issue in 2 minutes and sent through another PIN... See more
Company replied
I had a great experience with zempler customer service. The advisor was helpful and friendly and took his time to guide me through changing my account to Business go plan. Everything was explained cl... See more
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Company details
Written by the company
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Contact info
United Kingdom
- 0330 024 0924
- zemplerbank.com
4.5
Excellent
18K reviews
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I've recently changed phones and…
I've recently changed phones and couldn't log in to my account. Having explained this to your operator he was very helpful with getting me to remember my log in details. He managed to do this without actually telling me my details.
17 July 2026
Reply from Zempler Bank
Much appreciated! Your review helps us keep doing what we love 💙 Warm regards - RO
Excellent and quick service thanks
17 July 2026
Reply from Zempler Bank
Hi Satwant thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Help straight away with no issue
17 July 2026
Reply from Zempler Bank
Hi Jane, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
A good banking app with plenty of…
A good banking app with plenty of account options to suit your needs; opening and funding an account is easy, there are lots of offers from the bank, and customer support doesn't pester you with promotional calls or messages.
15 July 2026
Unprompted review
Reply from Zempler Bank
Hi Chandan, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Very helpful
Very helpful, I couldn't remember the advisors name but he was very cheerful. Positive experience
16 July 2026
Reply from Zempler Bank
Hi Michael, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The person explained to me what I…
The person explained to me what I needed to do to get my online account back up and running.
16 July 2026
Reply from Zempler Bank
Much appreciated, John! Your review helps us keep doing what we love 💙 Warm regards - RO
the advisor was extremely polite
the advisor did deal with my request and helped ne reset the login details.
16 July 2026
Reply from Zempler Bank
Hi Fareedan, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Sorted my problem straight away 🙏
16 July 2026
Reply from Zempler Bank
Hi Toni, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Brilliant
Brilliant. Problem sorted out in a matter of minutes. Polite and friendly. Thank you
16 July 2026
Reply from Zempler Bank
Hi Mary, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Much appreciated, Kevin! Your review helps us keep doing what we love 💙 Warm regards - RO
well professional with my call to…
well professional with my call to replace my lost card
16 July 2026
Reply from Zempler Bank
Hi Prince, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The problem was dealt great service with quickly
The problem was dealt with quickly, very proffesional, great service
16 July 2026
Reply from Zempler Bank
Hi Dale, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Terrible
Terrible, terrible; avoid at all times had the business account with them; they are suspending accounts without any reason and rejecting payments from customers . Customer service is a big mess; nobody knows what's going on. In the end, I did close the account and don't want to hear it again. Avoid they put so much stress on doing this.
16 July 2026
Unprompted review
Reply from Zempler Bank
Hi Radoslaw, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to the TrustPilot email we've sent with your account name and post code so we can look into this for you? Kind regards - RO
Reply from Zempler Bank
Hi, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The wait time was not very long
The wait time was not very long. The representative was patient and listened to my request.
16 July 2026
Reply from Zempler Bank
Much appreciated! Your review helps us keep doing what we love 💙 Warm regards - RO
Tim was so quick to retrieve the…
Tim was so quick to retrieve the information I requested, so much so that one could believe it was all in front of him even before one made the call. He was professional to the core, polite and even gave me relevant follow up advice in relation to my enquiry, i.e. that I can contact 3G Hutchinson Ltd. directly, even though he had adequately.
16 July 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Tim was able to support you - your feedback has been shared with the team 💚Kind regards - RO
The company s call…
The company answer the phones call which,I personally think is invaluable when you need help you can also understand the employees clearly,very polite well mannered
16 July 2026
Reply from Zempler Bank
Hi, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Holly was amazing!
15 July 2026
Reply from Zempler Bank
Cheers Marc! We're grateful for your kind words and support 🙌 Kind regards - HL
Reply from Zempler Bank
Hi William, we love to see that you're happy with our services! 😍 If there is anything we can do to improve our rating please do get in touch. We're easily contactable on Facebook or you can call our Customer Services Team on 0330 024 0924 (Monday-Friday 8am-6pm, Saturday 8am-4pm). All the best - HL
very helpful indeed
15 July 2026
Reply from Zempler Bank
Thanks for your kind message, Gloria! If you have any queries please don't hesitate to contact us.💚 All the best - HL
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