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Rated 1 out of 5 stars

Everytime I order something and find out Zedify is delivering, I groan. EVERY package you are supposed to recieve from them never arrives. The delivery email comes with a delightful picture of yo... See more

Rated 5 out of 5 stars

I just wanted to call out the driver who went above and beyond to divert my package to my current address rather than the one I'd incorrectly put on the parcel myself. I wasn't so sure if anyone would... See more

Company replied

Rated 5 out of 5 stars

Very prompt and excellent service . There app keeps you up to date , and is easy to use and understand . You are able to keep up to date with real time tracking , so no worries missing your par... See more

Rated 5 out of 5 stars

Honestly, the most pleasant and reliable courier service I've ever encountered. Rob, in particular went above and beyond to help get my parcels to the right place when we had an address issue (our fau... See more

Company replied

Company details

  1. Courier and Delivery Service
  2. Logistics Service

Written by the company

Zedify is the UK's largest cargo bike courier. Our mission is to transform our cities with sustainable deliveries. Better deliveries, better cities.


Contact info

3.9

Great

TrustScore 4 out of 5

167 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Stories about escalating and attempts to deliver

I have been trying to reach them for a week now, but they continue to tell stories about delivering my parcel, making claims about attempted deliveries, and stories about escalating the issue they themselves caused. I am unsure of what the intentions are, but it’s clear they want me giving up. However, I will not give up, and I want to make that clear. I have repeatedly offered to collect the parcel myself, but they have not responded to my request. Therefore, I will visit their depot and stay outside until they hand me the parcel, as this seems to be the most effective way to resolve the situation.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Two lost parcels in the space of a…

Two lost parcels in the space of a month and also late or no updates on where parcels are. No ability to track parcel online and live chat doesn’t ever work.

I get stressed when Zara send me parcels with Zedify and will now be shopping less with them because of it.

11 December 2024
Unprompted review
Zedify logo

Reply from Zedify

Hi Paige,

Thank you for reaching out, and we’re sorry to hear about your concerns.

Regarding the first parcel, this was assigned to us by Zara but never physically handed over to our network. This can occasionally happen if an item is unexpectedly out of stock or due to a picking error. In such cases, contacting Zara directly is the best way to resolve the issue, and we’re confident they’ll assist you promptly.

As for the second parcel, we apologise for the delay. We want to reassure you that it’s safe with us and is being prioritised for delivery today.

If you need any further updates or assistance, please don’t hesitate to reach out via live chat or email as before.

Kind regards,
Team Zedify

Rated 5 out of 5 stars

Great delivery company

These guys always turn up on time, are very polite and bring their deliveries on a bicycle - how cool is that! 🚴‍♂️😉

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Delightful company

Very prompt and excellent service . There app keeps you up to date , and is easy to use and understand .
You are able to keep up to date with real time tracking , so no worries missing your parcel slot.
Driver was very polite and courteous , which makes a big difference .
So overall I recommend this company highly you will not be disappointed
I rate them far ahead of DHL and similar so called couriers well done Zedify .

Thanks
Keith Trimmings

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Polite driver

My Hello Fresh box came on time. The driver knocked on my door and waited for us to open the door. Very polite.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Zedify ⭐️⭐️⭐️⭐️⭐️ 1 of best couriers I have…

Zedify are one of best couriers I have ever had deliver. Up there with DPD and UPS DHL standard. Highly recommend. The two couriers I have had deliver this week from Zara did not leave parcels unattended on door step. Both called my telephone as my doorbell is not working and I came down to my parcel hand delivered. Well done on these young couriers! Please thank them both for being like couriers used to be; trustworthy; careful and followed instructions and delivered to person not left parcels unsafe.

I am so weary of these tricycle couriers as they always leave parcels unattended not even with a neighbour (which would be an easy and safe option). I would now after these positive experiences highly recommend this company Zedify - my first time using also they have a link where it tells one live how many stops until they arrive to deliver at your address including a map which is so helpful and time efficient.

Thank you ⭐️⭐️⭐️⭐️⭐️

30 October 2024
Unprompted review

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