This company is managed very badly, they don't keep any stock, and almost any order needs about a week before gets shipped. Customer service is pretty much useless, they don't even read the message... See more
Company replied
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See what reviewers are saying
Item arrived as stated. Only issue was that the address had the numbers flipped and almost ended the package in another place, lucky that the messenger called me and fixed the mistake ipso facto.
Company replied
Great customer service, although the product sheet on the website did not look good, as if it were out of layout
Company replied
Page is easy to use, fine experience. I wish there were more colours available for some things, instead of being one colour per item.
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- zavvi.es
3.5
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
I used to Buy in zavvi cause they have a great service. Im from mexico and the mail Sucks, so the zavvi guys always help me to have my things in my hands!!
27 March 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Amazing stock
Amazing stock, Items arrive in excellent condition. Very well packaged. In addition, they report the status of the item very often (we do not have it in stock yet, it has already arrived, we have sent it to you,...), a fact that is appreciated. Love Zavvi 🤗🤗.
26 March 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Always perfect
Always perfect. Great prices, package and delivery time.
Any discount extra for good buyers?😆😆
26 March 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Missing tracked postage and definition of shipping origin (non-EU)
Good selection of exclusive titles and sometimes good promotions. For Portugal no options of tracked post which makes it very frustating for keeping up to date with parcel. Also sometimes goods are shipped from UK instead of Spain which incurrs in added customs fees for a product you bought in the spanish shop.Totally not fair.
24 March 2022
Reply from Zavvi
Hola,
Gracias por compartir su experiencia. Lamento escuchar esto, ya que no podemos ver su número de pedido, no podemos investigar esto.
Tomamos todas las medidas para evitar que sucedan estas situaciones y estaremos encantados de seguir ayudándo con su consulta si nos contacta a través de tu cuenta online o de nuestras plataformas sociales.
Atentamente,
Equipo de Atención al Cliente Zavvi
Nice and easy :)
19 March 2022
Reply from Zavvi
Hello,
Thank you for contacting us through Trustpilot. Your comments are very important to us, which we appreciate and also motivate us to continue providing our best service. If there is anything else we can help you with, do not hesitate to contact us again and a member of our team will be happy to assist you. All the best,
Reply from Zavvi
Hello,
Thank you for contacting us through Trustpilot. Your comments are very important to us, which we appreciate and also motivate us to continue providing our best service. If there is anything else we can help you with, do not hesitate to contact us again and a member of our team will be happy to assist you. All the best,
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Perfect service and quite good special…
Perfect service and quite good special sales.
28 February 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Zavvi Frikilandia Natt
Zavvi, just paradise for a friki like me ! 😃😃
A lot of products quite easy to find in your browser.
Thanks
26 February 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our customers.
Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.
Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Zavvi
Hi Juan,
I am very sorry to hear that your order was not received as expected. I have popped you a message via your online account. If you head over to your account as soon as possible, we will be able to help sort this for you!
Kind regards,
Nicola
Satisfactory
Reasonably satisfied with service and products. I've had a total of 3 times out of, maybe, 5 orders, where items have been lost during delivery. Zavvi pro-activity tries to satisfy the customer, usually giving a full refund for items lost, however, the reason we place the order is because we want the items and they go missing too often. Maybe change the delivery provider.
22 February 2022
Reply from Zavvi
Hola,
Gracias por ponerse en contacto con nosotros a través de Truspilot.Es muy importante para nosotros sus comentarios los cuales agradecemos y así mismo nos motivan para seguir dando nuestro mejor servicio. Si hay algo más en que podamos ayudarle no dude en contactarnos nuevamente y un miembro de nuestro equipo con gusto le atenderá. Un saludo,
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
It is a pleasure to place orders with…
It is a pleasure to place orders with Zavvi for the professionalism and speed.
11 February 2022
Reply from Zavvi
Hello,
Thank you for contacting us through Trustpilot. Your comments are very important to us, which we appreciate and also motivate us to continue providing our best service. If there is anything else we can help you with, do not hesitate to contact us again and a member of our team will be happy to assist you. All the best,
I buy my figurines un Zavvi because…
I buy my figurines un Zavvi because always send o time, and it has spectacular prices
5 February 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
easy and fast
5 February 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
A very good variety of material at a…
A very good variety of material at a good price.
I will definitely make more purchases.
4 February 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Everything fine
Everything fine, but... I tried to contact you as address was not exactly acurated, but no success. No phone number or e-mail address available ( or I was unable to find any one of them).
Finally, parcel arrived at due time and delivered in correct address. Thanks a lot, as it was a gift for my son
4 February 2022
Reply from Zavvi
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
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