You have been much better in distant times. Maybe l am just not among your selected customers. I am little interested in fashion, l am a toy collector. In this segment you decreased significantly. At... See more
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The purchase went fine. Unfortunately the 5€ reduction code, which was sent to me by mail, did not work. Therefore I could not use it.
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To less information about the languages of the film
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4 Weeks delivery is way to long. But the clothes have a good quality
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Company details
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Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- zavvi.de
3.2
Average
3K reviews
Asks customers to review
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Zavvi blocked me from purchasing an order and tried to lie to me.
Hello. I have never experienced worse treatment before. A year ago, Hasbro crowdfunded an exclusive figure. Zavvi was the official figure distributor for Europe. I ordered two figures, one for me and one for my brother. My order (no. 321440983) was quite large, it cost 959.98 €. Zavvi wrote me that they will take the money when they receive the order and that I shouldn't worry. A year passed and Hasbro began publishing the figures. I received a email from Zavvi that they have my order in their warehouse and I can pay for it. I paid with a mastercard. After a while, I received a message that I provided incorrect personal data and I should correct them. I paid the second time. Again, I got an email saying that I entered incorrect details and am to pay again and correct them. After several unsuccessful attempts, I called my bank. They told me that the data I entered was correct and that I had no limits on the card. The bank said there were no reasons why the payment would fail. I was also told that they have in their system that the store linked my card to their website but they had not received an attempt to charge the card from Zavvi. The bank said it was the store's fault and that I had to try it the next day. So I did, but it turned out that Zavvi canceled my order without any warning. I contacted support and during a 1.5 hour conversation they told me that they could not repair my order and that I had to do a re-order. I tried to explain to them that I can't do it, because this figure can't be bought anywhere, it sold out on their website a year ago, and it wasn't available in other stores. They brought these figures especially for me. I decided to contact Zavvi using the store's message feature. Unfortunately, they kept saying that I should do a re-order. After writing with each other for a while, they tried to lie to me three times. They tried to lie to me saying they couldn't charge my card but I told them I could ask the bank for a letter that would confirm they hadn't even tried. They tried to lie to me saying they don't have an order in their warehouse. I wrote back a quote from their email saying they had an order in warehause. They tried to lie to me saying that they warned me in an email that they would cancel my order if I made too many purchase attempts, but I sent them back the last email I received urging me to pay and correcting my details. Eventually, they admitted their mistake, but when I asked what to do, they replied "re-order". I collect figures. I trusted Zavvi that they would enable me to buy the figures that I am waiting for a year. The figures I ordered have magically disappeared. I was treated like trash by support. I can't buy these figures anymore, because it was a one-off event, and their cost on auction sites is now two or even three times more expensive, which is way too much for my earnings. I wrote about my experience with the Zavvi store to the European Consumer Center. I just wanted to enjoy having a nice figure, and this whole situation has become a nightmare.
11 November 2022
Unprompted review
Reply from Zavvi
Hello Qristof,
Thank you for leaving your review.
I am so sorry to hear that your recent order has been cancelled and I appreciate the disappointment this may have caused. I am currently investigating this matter with the relevant departments and I will contact you once I have received further information.
Should you require any assistance in the meantime, please do not hesitate to contact us and we will be happy to help.
Kind regards,
Amy
Lots of stuff
The website is handy and easy to navigate. The selection of stuff you offer is great, though I admit I would have liked more things to choose between.
19 November 2022
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Everythings Fine !!!
18 November 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Zavvi
Hi,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Clearly im not a respected customer…
Clearly im not a respected customer anymore, despite me being loyal and only using zavvi as my go to for steelbooks for the past 3 years.
Well not anymore.
Multiple pre-orders not dispatched and told out of stock. Keeps happening so what's the point of red carpet membership.
An order I placed 3 weeks ago, still not dispatched but has been paid for. Customer service hopeless and can't tell me why.
Have cancelled all my orders and will also cancel account shortly.
Can't believe I'm saying this about my once favourite supplier.
16 November 2022
Unprompted review
Reply from Zavvi
Hi C Wylie,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved, however at present I am unable to locate your account. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Amy
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Item still not sent after almost 3 weeks
I ordered a product on 24/10, which was in stock on the website. Now, almost 3 weeks later, I have still not received it. Zavvi has sent two automated emails saying the item has still not been shipped, but no information on why. They don't have a customer service email, their live chat doesn't work and you have to register as a customer in order to send them a message on their website. I would really like to just cancel the order at this point.
24 October 2022
Unprompted review
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Poor Service
The item was delivered broken, sent back and it took me over 6 weeks to get my money back, even though Zavvi sent defective items I couldn't even get my postage refunded, poor service
11 August 2022
Reply from Zavvi
Hello Jens,
Thank you for taking the time to leave your review.
I am so sorry to hear about the issues you have faced. I have sent a message via your account, to assist you further with this matter. Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Easy process to change payment
Easy order process. Easy procedure to change payment method.
24 October 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Fast, fair, good
Fast, fair, good! Even though I ordert from Germany the estimated delivery time was undercut! The products are good quality for a fair price!
23 October 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Kick
I am comlpletely satisfied with Zavvi. They always have something special that no one else is selling. If you are a fan of collector editions/steelbooks Zavvi is the right shop for you.
21 October 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
False Advertising
I got a Mail from Zavvi with an Code for an 12 % discount on my next order, since it has been a while I bought something there. All the Products I put in the basket are excluded from the discount. Blu rays in stock or on pre order. Well Thanxs for nothing then 😉
12 October 2022
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Top Onlineshop
29 September 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shipping takes way too long
24 September 2022
Reply from Zavvi
Hi Philipp,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Nicola
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Everything I order needs much more time…
Everything I order needs much more time than it´s announced from you.
17 September 2022
Reply from Zavvi
Hi Wolfram,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you?
I will be able to get this sorted.
Kind Regards,
Stephen
Reply from Zavvi
Sue
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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