ZapVehicleCharging Reviews 21

From start to finish, I was kept up to date with the progress of my install. Nothing was left to chance and extra checks were made to ensure my supply was adequate with no potential future issues. DNO was handled by Zap. Installation was smooth, the engineer installed the charger so there was no visible cables externally. He also ran through how to use the app and left the area he was working in clean and tidy.

Spoke with Lee Crabtree - Really friendly and helpful.

Zap Vehicle Charging did not disappoint between the first quote to the actual installation. The crew was experienced, clean and very skilled. Within such a short time, my EV charger was working properly, and their aftersales service is excellent!

There were a number of unanticipated difficulties in the delivery of our EV charging points, however, Zap Vehicle Charging went out of their way to resolve them.

To improve their service further, I recommend that they build up a national network of trusted installers that will not let them down and that fully understand the expectations of the installation project.

Overall, the installation was a success and I am very pleased with the chargers.

An absolute awful company. I bought a car charger for them which is covered under a warranty. I’m now entering the fourth month and still waiting for a date of when it’s going to be repaired or replaced. They don’t respond. They don’t return your calls. Please avoid using this company.

Very Professional to deal with and tidy installation :)

I had a great deal on an EV but had to take delivery quickly. Callum from Zap Vehicle Charging was excellent, taking me as a new EV user through the approval process to the actual fitting of the unit. This could have been done in days except for the need for permissions from outside of Zap's control. We hit a few problems along the way but Callum was always on hand to help and advise. The unit is now fitted and working. Great job.

Great service from Zap, professional and efficient service from start to finish. No issues whatsoever, Both members of staff I have dealt with have been both polite and courteous, all communication has been brilliant I would be very confident in recommending this company.

I do not recommend this company at all, please avoid! Poor communication throughout booking process. I wasn't told what time the engineer would arrive. Encountered problems during the installation which caused a huge amount of inconvenience. As a result I asked for a discount and rather than listen to my issues they threatened to come to my house and rip the charger off the wall. Highly unprofessional, avoid!
Thanks for the unhelpful reply which did not address my concerns of poor communication or being threatened. The job eventually got done, the service from zap was poor.

Excellent customer service. Always responded promptly to queries even a long time post-installation. The electrician provided to fit the charger was first class. Product works well and all in all, Zap Vehicle Charging have been brilliant to deal with.

We needed a site survey as the consumer unit is under the stairs in the middle of the house and wanted to discuss with the electrician what would be the best route for the cable would be the communication and arrangement for this was very good and the guy that came was very knowledgeable and helpful it was decided that a 6mm twin and earth would be routed just above the skirting board in the lounge and through the wall to the consumer unit and out the wall the other side to a junction box then armoured cable run along the bottom of the outside wall to the charger point the inside wall had to be chased out and we re plastered it when the installation was completed- on the day of installation a different electrician came and he was also very knowledgeable and helpful and was quick and professional when the charger was installed he explained all the functions completely to us very pleased and satisfied with the whole process

Efficient and felt well communicated with throughout the process

Once ordered the charger was installed very quickly. Work that was done was excellent and after service questions were quickly responded to.

The engineer turned up on time and installed the charger in quick time. The charger is very easy to use and is essential for my use of my EV

Fantastic staff with great product and customer service knowledge very helpful and friendly will definitely be recommending to family and friends 😊😊😊

The young lady that I spoke to was very polite and knowledgeable about the product. Everything went as explained. Highly recommend the service.

Spoke to a lovely girl called Miranda. Extremely polite and helpful, so genuine and kind. Highly recommend!!

Brilliant service. Miranda was very efficient and nothing was to much trouble. Thanks again!

From start to finish, I had a fantastic service, I have recommended them to other friends.

Great service there was a delay due to a wrong part being sent but that was clearly communicated and the charger was fitted as soon as it arrived