Zappit Reviews 39

Extremely helpful and helped me with my problem quickly and efficiently!

So easy to use and whenever I have had any questions, their team have been nothing but responsive, helpful, friendly and efficient!

The team at Zappit were exceptional in helping me with my barcode problem online. They were quick and responsive to answer anything I needed 👍

Had to send my receipt through three times then they said enter your bank details then said it has expired which it had not
Don't use this company they are crooks

Coupons don't always work as planned, but customer service is very good, so just keep your receipts.

UPDATE :-
Had an Email from Trustpilot saying Zappit want more information to review their procedures.
Looks like they have not listened to ALL the other negative complaints, so I will not be complying.

This must be the most "MICKY MOUSE" company I have ever delt with.
They are bordering on being "FRAUDLENT" but I will give them the benefit of the doubt and say they are just "INCOMPETENT".
I spent many hours chasing up a Samsung / Persil washing machine cashback offer, take my advise if you have any "ZAPPIT CASH BACK DEALS OR VOUCHERS, BIN THEM" and save yourself many hours of frustration.
Like most people on here I would rate them -5 If I could.
Don't take my word for it look at the other reviews.

Absolutely terrible, I would not recommend. I had 4 vouchers sent to me to use and the challenges I have faced in using them has been utterly ridiculous.

The first it would not work as despite it being a brand on the list the voucher was not accepted so I had 18 minutes to rush around finding an alternative product which met the criteria, despite not even needing the product.

I then referred to the T&C’s regarding using the cashback option instead for the last 3 vouchers. It stated I could add the ZPT code to the top of receipt and implied more than one could be used on one purchase - this was not the case.

I then walked back to the show to buy extra product, uploaded separate receipts only to be told it’s one per customer!!! So to claim the money I had to use 3 different bank account details!!

Ridiculously stressful and time consuming.

Customer services via email were responsive, however the whole process I would not recommend.

I am rating 5 stars because of the excellent customer service this company has, when a coupon I had would not scan, the customer service solved my problem to the absolute best they could, I was able to purchase my product within the hour, sadly the coupons are not well known by cashiers and few know how to manually enter the details into kiosks.

Only used this for the pampers coupons but they never scan. Absolute waste of time. Barcode doesn't scan, and it will not show a barcode number to type in either. This has happened on multiple occasions now and points get wasted everytime.

If I could give 0 stars I would. Had 3 coupons from Hotpint ..managed to redeem one.caused a queue in Tesco and told by staff the coupons are useless so aborted the purchase and now coupons says redeemed. No it wasn't. 3rdcopon should be valid until 31st January 2025 but as at 24th January it's expired. Total con. Avoid at all costs. I'm disgusted.

Apparently online orders are not included in the rebate process for Unilever and Zappit, even though it's exactly the same products at the same price from the same store. For someone who can't get to a physical store, this is an absolute disgrace. Of course, the 'no online orders allowed' is buried in the T&Cs but the general offer is MISLEADING and should be clear from the OUTSET.
Now I have a bunch of over-priced Persil products that I believed I was getting rebated, and my likelihood of buying Persil again has plummeted.
The rebate process is painful and the incentive of buying my Samsung Washing Machine from AO.com has now been wasted.
Would appreciate any of the companies mentioned responding.

I bought a Samsung washing machine and swapped the receipts when I tried to claim the money. Since then I have contacted Zappit but I have been ignored.
Poor service

I bought a Samsung washing machine from AO that came with 6 months supply of Persil washing powder. To cut it short the vouchers from Zappit don't work trying to get the money back is a nightmare. I have spent hours trying to resolve the situation so far without success. Persil and AO need to get a new agent. Because it damages their reputation.

Signed up and got a coupon. Followed their instructions about getting the cashback, was told it would be in my account within the hour. Two hours later nothing. Contacted support said they would start looking at it immediately. 8 hours later nothing.

their coupons actually work! and, more incredible, a customer service that's good, fast and effective!!

bunch of scammers, did not respond to corona offer. avoid of all costs

Scam company. Don't send any coupon, the cashback don't work. Useless scammers! STEAL YOUR DATA.

Edit:
So, they have sent the the voucher amount in my bank account.
So, my takes are the company is all over the place, after numerous interactions with support, I can see its either 1 person running the company who is all over the place and struggling to manage or they are a team with 0 coordination between them.
They are trying though, 3 stars for that.

I don’t even know why I’m signed up to this!
They send you messages to get money off items in store.
Then there is no vouchers code etc.
Then I tried to actually go and unsubscribe because I never signed up to it!
And guess what? You can’t.
Do not give your number out to these.
You’re bombarded with useless messages with no money saving anyway

Signed up and no coupon came through for a month