Zapaka Reviews 

Bought a suit for my son when the suit arrived i was abroad when i came back i realized that the suit was over two sizes too large for my son despite using the chart. I requested for a refund but was told i had exceeded the 7 days return policy and there was nothing they could
do i even ask that they keep the money
and just exchange the suit as my son had a function to attend but again the online
generated system kept sending me the link to the return policy. I was not even
able to speak to a real person. Thanks to
zapaka i have learnt my lesson I'll never
use your shop again and trust I'll pass
on the info to my friends. I now have a
suit on my hands that i can't use and had
to go out and get another suit for my
son elsewhere.

After reading the poor reviews I was so worried but the service was amazing and the dress is gorgeous. Lovely material & fit, my 15 year old daughter loves it!

Very very bad!.. too late, no compensation, no refund and pay for return to Texas from EU at own expense. Verybad service! Do not order here please!

Beautiful dress had custom made to reflect my daughters height of 5ft 1... Hollow to floor came in 6 inches longer than the measurements I gave them having to take it to be amended costing me more money.
Bad company wouldn't order from them again charging people extra for custom made just to ignore the measurements given

Scam. Not a reputable company; not operating in Canada as domain website suggest.
Not a reputable company. Scam. Not operating in Canada as the website domain suggests. They will not offer you a full refund and take your money regardless if you try to cancel within their cancellation policy. Their return policy is not upfront and they make their own rules like time zones which are not indicated on the website. Here is a chat transcript and email them asking me to take down reviews.

Chat transcript
company logo
Name: christine sabater
Question: Can I still cancel my order ZAPAKACA16243 and when can I get my money back in my credit card
Order number(if you have): (no answer)
avatar Dandee
Fri, 09 May 2025 13:31:33 CDT
Hello! This is Dandee and it would be my honor if I could do anything for you. May I have your name? 🙂
christine sabater
13:31
Can I still cancel my order ZAPAKACA16243
and when can I get my money back in my credit card
christine sabater
13:32
I just need to know if an order is cancelled how long it takes to be back on the credit card
avatar Dandee
13:35
Hi! We understand that you want to cancel your order but since your ( dress ) is under production now, if you request to cancel it now, we are afraid that we could not refund the full money for the item that you order, the factory has cost them money and labor to make it.
Based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
Please refer to our Cancellation Policy for more details:
Please let us know how you want to proceed with this.
christine sabater
13:37
so i can not cancel even if the order is made within 24 hours?
christine sabater
13:40
The cancellation policy says if order is cancelled within 24 hours of payment it is a full refund
avatar Dandee
13:40
It is beyond 24 hours already upon checking in our system.
christine sabater
13:41
what day did it show on your end
christine sabater
13:43
hi
christine sabater
13:45
what did this it show on your end? I ordered May 8, today is May 9
christine sabater
13:45
here in Canada
christine sabater
13:48
Hi are you still there?
christine sabater
13:52
Attachments:
image.png
christine sabater
13:53
Is the order eligible for a full refund because I ordered May 8 and cancelling today May 9?
avatar Dandee
13:54
Your order was placed on May 9, 2025 at 1:22 am and your request cancellation file on May 10, 2025 at 2:19 am. So it is beyond 24 hours already.
christine sabater
13:54
No it was order May 8
christine sabater
13:55
Attachments:
image.png
christine sabater
13:55
here is my order confirmation
avatar Dandee
13:56
I'll understand! We have a different time zone but we always depends on the time from when you placed the order and date and time request to cancel the order.
christine sabater
13:56
I did not ask for a cancellation
christine sabater
13:56
I am just asking if EVER will the refund be 100% full refund
christine sabater
13:57
Yes which is May 8 when I ORDERED and cancelled MAY 9
christine sabater
13:57
I am the one who made the oder
christine sabater
13:57
So I know when I placed the order
christine sabater
13:58
It is not on your cancellation policy that there are time zones that you consider
christine sabater
13:59
I DID NOT REQUEST TO CANCEL THE ORDER
christine sabater
13:59
I WAS ASKING A QUESTION
christine sabater
13:59
DID YOU CANCEL THE ORDER??
christine sabater
14:00
I DID NOT SAY TO CANCEL YET
avatar Dandee
14:00
Again, based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
avatar Dandee
14:00
Attachments:
image.png
image.png
avatar Dandee
14:01
We did not yet proceed with the cancellation.
christine sabater
14:01
OK DON"T CANCEL
avatar Dandee
14:01
We are just for your confirmation.
avatar Dandee
14:02
Thank you for confirming, Christine! We have noted your request, and your order will remain active as is.
________________________________________________
Ticket from chat SW30MQDPGR
Inbox

ZAPAKA Cutomer Service Team
3:07 AM (8 hours ago)
to me

HelpDesk
Hi, Christine Hembrador

Dear Christine Hembrador,

We have noticed that you left a review on Trustpilot. Since this is your first time shopping on our website, we can make an exception to cancel the order for you and offer a full refund. However, we sincerely hope that you can delete or change your review. Once we receive a screenshot of your modified review, we will cancel the order for you and issue a full refund. Thank you for your understanding.

Sincerely,
Mledoy

Ticket ID: ILTVMX
Assigned agent: Melody

Date of experience: May 09, 2025

The company itself is based in America not UK.
I ordered a prom dress and it was awful. Full house of glitter. I had an option to return in to China or America. I had to send it recorded delivery and with an extra return instructions which I have never experienced before. Return arrived a week later but no refund. Although girls on live chat were very nice( it took lots of time), it took over 6 weeks to receive the refund less postage cost to me and back to them. Not impressed .

Please stay away from this company! I ordered a dress for my daughter from Zapaka for her prom. It was packed tight into a small bag. When we took out the dress, sequins and glitter were falling all over the floor! It looked badly made and fabric not of good quality. My daughter tried it on and more sequins were falling off and she had glitter on her face. It didn't fit so I was quite glad to send it back. However I sent an email straight away as they request that you have to do that before they accept your return. I received a reply to say that they could offer me a 100% coupon or I could keep the dress and get a refund of £40. I emailed back to say I wanted a full refund and I wanted to return the dress as keeping it was of no use to me. I did not get a reply for 2 days. This reply said I could return the dress but I would have to pay for shipping and they would have to charge handling and re-stocking fee. They again offered me 100% coupon or now a £45 refund if I decided to keep the dress. As it would cost me around £20 to return the dress and I wasn't sure how much they would charge for handling and re-stocking fee, I decided to cut my losses and accept the £45. However, that was 5 days ago. I have sent 2 emails and I have had no response! Hang on to your money people and go to a physical shop and try things on. Most things coming from China are not worth the stress and not up to quality. I didn't see the reviews until after I had problems and with a .co.uk website address I fell for it!

YOU CAN'T RETURN ITEMS - DO NOT BUY

On the 6th March I ordered a dress for a wedding, the dress said 3 to 8 days delivery- the dress finally arrived 4th April!!

The quality of the material is cheap and nasty, threads are evident the sizing is incorrect. The dress was £90 - i contacted Zapaka to ask from the return process only to receive an email from Danika telling me they'd give me £8 and I could keep the dress! Leaving me £82 out of pocket for a dress that is cheap looking, nothing like the picture and arrived late!!

I responded to say I want a full refund as is my right with faulty and unsuitable purchases. I have heard nothing since.

DO NOT BUY FROM THIS COMPANY, PRODUCTS ARE SHOCKING AND CUSTOMER SERVICE NON EXISTENT

Ordered 2 dresses. Arrived in dry sealed packaging on a dry sunny day. Opened the packaging to find both dresses damp and smelling bad. Did an online chat and zapaka refused to pay the return cost and said they would refund the dresses when returned to them in good condition. Very difficult as they did not arrive in good condition. I explained the law states they are responsible for paying the return of goods in poor condition but they dont care. I would advise everyone to stay away from this company. They are disgusting

Stay away from this website, they shouldn’t be allowed to sell in UK. Poor quality and return policy is misleading.After contacting customer service, they sent an address in China as return address. You have to pay to return back to China at your cost. You will be lucky to get the refund. They insist giving coupons, who would buy from this scum website again?

I would give 0 star if possible.

Just got my second faulty delivery. They delivered twice the wrong size Jacket. Terrible customer service. You can only return with a great loss. Do not order with this company all the reviews on their site are fake

Be carefull if you buy a dress from Zapaka. Their return policy is only 7 days from receipt of the order.
Unfortunately the order is not delivered to your door, but to a mail box, so when i actually got the dress i had no longer time to return it.
Normally a return policy should have a 30 days return possibility specially when you buy online and the order is shipped by regular mail

I would give zero stars if possible! I placed my order expecting it to be shipped within 7-14 days, as stated on the website. However, today marks the 15th day, and my order still hasn't been shipped. When I reached out to customer service, they told me it would "most probably" be shipped over the week—no certainty, no responsibility!

I planned accordingly based on their timeframe, and now I’m left waiting with no resolution. When I requested a refund due to their failure to fulfill their commitment, they refused to take responsibility.

If you value your money and time, stay away from this website!

Arrived faulty had to pay 33 pounds to send back very trashy exceptionally poor customer service avoid at all costs comes from china so buyer beware

Thank you very much. The dress is amazing and very good quality 👌

If I had the choice I wouldn't even give 1 star. This company are thieves. I had to return a dress in October as it was really big at the top and normal size everywhere else. When I requested a return I was offered a deal..Keep the dress and they'd refund a portion of the money. The dress was of no use to me so I asked for a full refund. I returned the dress( return postage was £14) and despite sending 8 emails I have not even had a response, never mind an refund. I paid £65 for the dress plus £14 for return postage..£79 altogether.
Diabolical Customer Service.
DO NOT ORDER FROM ZAPAKA!!!

DO NOT ORDER FROM THIS COMPANY . Horrendous after sales . Ordered a size 14 by their size chart . Bust on the dress delivered was 5 inches smaller and hips 10 inches smaller than advertised. Sewing was diabolical !!!

Daylight Robbery!

It is a shame they have such poor customer services and extreme, random charges as their dresses look lovely. But the first message I got (which went into my junk inbox, and is dodgy) was about my order being multiple dresses, I had bought 4 wedding dresses, and that they would charge me 30% of the whole order if I was to return them. It was very rude basically saying that trying on and returning is not allowed but they are an online retailer so I don’t understand how people are supposed to find a dress that’s suitable without this.

Then when I replied saying that I was not happy with this abrupt and extreme charge as I am looking for my wedding dress and cannot be wasting money on nothing, they said that if I was to cancel the order, I would get NOTHING back. That’s no dresses and no money returned to me. I said how baffling this system of theirs was as if they sent me the dresses and I returned them I would at least get a partial refund but if they send no dresses I would be £500 down with nothing to show for it.

They then tried to shut me up by just offering me a partial refund, which is half what I paid and is again a very random number which just makes me think they’re making it up as they go. Absolutely appalling service, I would give it a miss despite how lovely the dresses look.

*******UPDATE *******
Following a shaky start we have negotiated a compromise with my order. Once I managed to explain in full the issue they have come up trumps and have acted in a very professional manner.
ZAPAKAUK48831

DO NOT USE THIS COMPANY. The worst experience with online shopping I've had since it was invented. Use at your own peril - if something is wrong, expect the most painful customer service and return process on the planet. Never again.