Zanui Reviews 192

Mike answered my questions quickly!
thanks!

Fantastic service which is a rare thing these days. I really appreciated the customer care team as they were prompt with their response to my enquiry. Definitely 5 stars.

I received the most amazing and prompt service when I advised the customer care team that my sculpture, when it arrived, was damaged. Within 24hrs I was told a replacement had been despatched. Thank you Leslie!!

Mike was very efficient in dealing with an issue with my order. Thanks Mike!

I am a photo frames provider in China ,the service is great!

very helpful!

Delivery was quick and easy. We had some issue putting the chair together, but a quick chat with Mike from their customer service team, we were able to get it all sorted very easily and quickly!
Will definitely consider Zanui for future purchases.

Thanks for your prompt reply to my enquiries, I really appreciate how efficient you were with the resolution.

I'd bought a few things through zanui before so felt totally confident buying a large number of expensive things. They were fantastic! Quality items delivered quickly. One item never arrived and despite the courier claiming to have delivered it, zanui were brilliant in offering me a replacement or refund. They kept me well informed throughout the whole process.
11/10 will use zanui again

I needed to return a large heavy product and dealt with Carla regarding the process and refund. She was incredibly efficient, proactive and helpful. The refund was processed the day after the product was collected and Carla notified me. I had made a mental note to follow up however was delighted to receive an email and not have to. How refreshing. Great customer service.

I bought 2 of these bedsides recently. I was disappointed with the quality for the money I paid. It looks average and the drawers aren't very smooth to slide in/out, and dont even shut properly making the drawers stick out a little bit which is very annoying. They are also very heavy (approx. 30kgs each) which is not mentioned in the description but would have been good to know as our bedroom is upstairs. The delivery was the worst part - the guys from Hunter delivery left the 2 heavy bedsides outside our gate, pretty much on the street. Given I paid $125 for delivery this is extremely poor and inconsiderate service. If I had a choice I wouldnt pay ~$700 for these bedsides.

Had an issue ordering a product online with a gift card and Issac on the Zanui Customer Care was fantastic and resolved the issue quickly and my Lereau Rattan and Teak Bench is on its way.

Hi my recent experience with Zanui has been amazing very accomodating to all my questions that were asked of them and there products online which know has made my choice of a bed frame and mattress to go along with the bed frame has finally come to together after shopping around and asking the same questions to other online furniture stores and not getting the answers needed but like I said finally with the help of one particular customer service representative Caroline has made my life easier by providing the answers need and can’t thank her enough in that department of Zanui so once again thank you for your time and help Caroline much appreciated.

I recently purchased a few small items that were shipped separately. One item was delivered quite quickly and the others were not. It was a little hard to track the products however I received an email to check if I had received the items and when I had not Leslie and her team looked into it and organised options to replace or refund the items. I chose the replacement and these items were delivered within a few days and were beautiful. I appreciated the customer service and follow up in what was an unlucky situation.

I received my order from Zanui on time, the customer service was fantastic, very happy i will continue shopping with them. The team goes above and beyond if you have any issues that may arise or need help.

Great products and really fast delivery.
Got a whole lot of upmarket designer kitchen crockery and cutlery at a fantastic price.

The outstanding service that I received from Leslie in customer service was Awesome Her immediate responses and helpfulness was definitely a 10 out of 10.
Thanks again Leslie:)

Customer service was fantastic. Carla answered my emails and questions promptly and was very polite. She was able to solve my query very quickly. Very lovely lady to speak to .

Thank you Leslie for wonderful outcome to my problem
I am very happy with end result

Have been wanting to place an order for over a week now and still unable to as their payment system is not working. It also meant I have missed out on the discount offer. Promised that this would be fixed urgently. Still waiting a week later. Very unfortunate as they do have a great range of furniture. Had no option but to buy elsewhere.

I purchased a clock through Zanui and on arrival it was damaged. I messaged the customer service team in regards to a return and corresponded with Carla. The item was refunded the same day and would love to say that the returns experience was so quick and pleasant and I would definately return to purchase another item from this store.