Ordered carpet in Oct. Now Dec. Order acknowledged but not one piece of information about delivery received and no delivery. Surprise surprise all links to Zanui info have been and... See more
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I'd bought a few things through zanui before so felt totally confident buying a large number of expensive things. They were fantastic! Quality items delivered quickly. One item never arrived and desp... See more
Company replied
The Zanui website was very easy to navigate. We ordered the VIP Pet Sleep Pad, Colour Picker Grey, Size Picker Small, and it was an excellent quality product but unfortunately too small for Doug's be... See more
Company replied
My order from Zanui was shipped promptly. However, as I used a post office parcel locker the order couldnt be delivered (Zanui used a courier other than Aus Post). The courier tracking indicated the d... See more
Company replied
Company details
Information provided by various external sources
Zanui is Australia’s online destination for furniture & homewares. Sign up to our newsletter for exclusive offers, sales, the latest trends & inspiration.
Contact info
42G / 110 Bourke Road Alexandria, NSW 2015 , 2015, Alexandria, Australia
- customer@zanui.com.au
- zanui.com.au
Really responsive and helpful when my…
Really responsive and helpful when my address was chagned mid transit.
8 October 2020
Unprompted review
Reply from Zanui
Hi Rachel, we really appreciate your feedback regarding your recent Zanui Experience, we hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team
Great website + products!
Great website, easy to use and order. I had an issue with a faulty product and the service team instantly assisted and sorted it out.
7 October 2020
Unprompted review
Reply from Zanui
Hello Rebecca, thank you so much for your 5 star review. So sorry to hear there was an issue with your item however we really appreciate your kind comments regarding the level of Customer Service you received from, I will be sure to pass your comments on as I know she will be absolutely delighted too. Warmest Regards, Zanui Customer Care
Excellent Customer Service dealing with a problem
I had a delivery of several planter pots where unfortunately one arrived broken and another one was cracked. Sarah-Louise from the customer support team quickly followed up when I sent photos of the broken pots. She was friendly and helpful as she arranged for the replacement pots, which were were delivered quickly and in perfect condition. It's when things don't go to plan that you get to see what a company is really like. This experience means I am more than happy to continue shopping at Zanui.
5 October 2020
Unprompted review
Reply from Zanui
Hi Anne. so sorry to hear there was an issue with your order however so glad to hear we were able to resolve this for you. Thank you so much for taking the time to share your Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Excellent service, fast delivery and beautiful products!
Shopping on-line with Zanui has been an excellent and stress free experience. My purchased vases were dispatched and received quickly and safely. They were packaged carefully and arrived in one piece which was very impressive as they were quite fragile. The customer service team were also excellent. They were polite, friendly, had great knowledge of their items and answered all my questions on delivery and my concerns on the vases being fragile. An impressive team, beautiful items to choose from and excellent service that made Zanui and the team a pleasure to deal with. I have no hesitation in buying from Zanui again and in recommending them. Thank you so much, Zanui and thank you for my beautiful vases!
4 October 2020
Unprompted review
Reply from Zanui
Wow, thank you so much for your amazing review, Sev. We're absolutely delighted to hear that you've had such a good experience with us here at Zanui. Thanks again for taking the time out of your busy day to share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! - Zanui Team
I recently purchased a gorgeous…
I recently purchased a gorgeous refurbished dining table.
It was exactly what I wanted-just perfect!
The customer service has also been great! I highly recommend purchasing from here!
Thank you!
Kat
1 October 2020
Unprompted review
Reply from Zanui
Hi Kat, thank you very much for your 5-star review! Were so glad to hear your are happy with your purchase! We truly appreciate your feedback and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Excellent customer service.
I recently purchased some ceramic mugs from Zanui only to find one had a small chip.
I emailed the Customer Service team and, despite a delay in the response due to an incorrect email address, Carla was quick to resolve this by having a replacement sent out me. Her follow through from the moment she received my email until the moment the new mug arrived was just excellent. It is so nice to experience this level of customer service which sadly is becoming increasingly rare these days.
Well done Carla!
30 September 2020
Unprompted review
Reply from Zanui
Hi there, we really appreciate your feedback regarding your recent Zanui Experience. Thank you so much for taking the time to share your review, it really means a lot to us. So sorry to hear there was an issue with your order however so glad to hear Carla was able to resolve this for you. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team
Excellent customer experience
Our product arrived damaged (most likely in shipping) and Zanui was extremely quick to respond and refund and were most helpful. It was an excellent customer experience and left a good impression given the disappointing circumstances.
Fiona
25 September 2020
Unprompted review
Reply from Zanui
Hello Fiona, we really appreciate your feedback regarding your recent Zanui Experience! Sorry to hear your item arrived damaged however so glad to hear we were able to resolve this for you. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team
Excellent
Excellent, flexible and quick customer service. My vase arrived in the mail broken and they are replacing it quick smart.
23 September 2020
Unprompted review
Reply from Zanui
Hi Jennifer, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Faulty product excellent follow up
One of the products was delivered in a faulty condition. I was provided with a refund and was advised I could dispose of the item as I saw fit rather than having to return a rather large item. Communication was prompt and courteous
21 September 2020
Unprompted review
Reply from Zanui
Hello Gaby, thank sharing your feedback. We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team
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