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Zanda (formerly Power Diary) Reviews 

551
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company, finding it to be an intuitive and user-friendly platform that simplifies their daily operations. Customers consistently highlight how the service streamlines administrative tasks such as scheduling, billing, and note-taking, saving significant time and reducing stress. The excellent customer service is frequently praised for being responsive, professional, and genuinely supportive, with many appreciating the readily available help and resources. The platform's features, including automated reminders and secure storage, are highly valued, making it a comprehensive solution for managing practices. However, some people mentioned experiencing slow movement between pages and occasional telehealth glitches, which, while tolerable or easily remedied, can detract from the professional experience.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently finding the platform easy to use,... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction with the level... See more

Website

Customers express high satisfaction with the website, highlighting its user-friendly and intuitive design,... See more

Service

Clients share positive opinions on service, with many reviewers finding it an excellent resource that makes... See more

Application

Consumers find the app to be a positive and comprehensive tool for managing their practices, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been using Zanda since we launched Halo Journey Australia in April 2025. There's SO much to get up and running when opening up an online wellbeing (counselling, mediation, and life coaching) p... See more

Company replied

Rated 5 out of 5 stars

I love how Zanda keeps me organised, I used to spend so much time messaging clients, following up & now I just let Zanda do it for me, saves me so much time & energy. I also love the reports it genera... See more

Company replied

Rated 5 out of 5 stars

Zanda makes having a private practice easy. I used it with multiple consultants and support staff, and we could all see what we wanted to share, hide what we wanted, use online bookings for clients to... See more

Company replied

Rated 5 out of 5 stars

Easy to access tool, really helpful videos and instructions on how to do all aspects of my psychology practice. Great support and resource! Slightly slow / delayed movement between pages eg.when... See more

Company replied


Company details

  1. Software Company
  2. Counselor
  3. Occupational Therapist
  4. Physical Therapist
  5. Psychologist

About Zanda (formerly Power Diary)

Written by the company

Zanda (formerly Power Diary) is practice management software built by practitioners, for practitioners.

With 100+ powerful features, Zanda streamlines the day-to-day of health practices, from scheduling and invoicing to clinical documentation and client communication.

Key features include:

  • Calendar management and automatic appointment reminders
  • AI-powered session transcription and clinical notes
  • Online bookings, 2-way SMS chat, and telehealth
  • Automations, online forms and client portal
  • Practice Notifications and Team Communication Hub, and in-platform Practice Operations Manual
  • Zanda integrates with Stripe, Zoom Telehealth, Xero, Mailchimp, Physitrack, Outlook Mail, Outlook Calendar, Google Calendar, iCal, Medicare (AU), Tyro (AU), and more.

    Start now and get the first 6 months at 50% off!


    Built for solo practitioners and large clinics alike, Zanda supports a wide range of professionals, including psychologists, physiotherapists, speech therapists, chiropractors, counselors, and other allied health providers.

    To give you peace of mind, Zanda offers 12-month Money-Back Guarantee and delivers top-tier support, including data import management.

    BizzyAI

    All Zanda accounts include access to BizzyAI, optional AI-powered tools built specifically for allied health, securely transcribing sessions and creating accurate clinical notes in your style.

    Additional AI tools are coming soon to help simplify letters and reports and save you even more time each week!


    Get More Out of Your Day with Zanda.

    Written by the company

    Zanda automates the busy work so you can focus on care, from client onboarding and invoicing to appointment follow-ups, it streamlines your daily admin. Clients can complete forms, make payments, and manage bookings through the portal, while BizzyAI speeds up note-taking and documentation.

    12-Month Money-Back Guarantee

    No contracts, just great software we know you’ll love.

    At Zanda, every account comes with a 100% money-back guarantee for a full 12 months. If you find Zanda isn’t the right fit within one year, we’ll refund 100% of your Zanda subscription fees. It’s like taking Zanda for a 12-month test drive!

    For more information, check out our Happy Customers Forever initiative here.


    Contact info

    Start a 14 day free trial...

    And then 50% OFF for 6 Months.

    4.7

    Excellent

    TrustScore 4.5 out of 5

    551 reviews

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    4.7

    All reviews

    (551)

    53 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Customizability

    Zanda allows a great deal of customization of the client portal including time available on the calendar, what services are available to be scheduled, whether new clients can create an account, what client tasks can show on the portal, and many other details.

    The software allows sending links of forms to be completed online which populate into the software when completed. You can use the stock client forms or create customized ones.

    Zanda recently restructured their pricing to be based on the cumulative amount of appointments that are scheduled. This change was very welcome as my practice is still small and having lower overhead fits my budget better.

    25 November 2025
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Cynthia, thank you so much for sharing your experience with Zanda! It’s wonderful to hear how the flexibility of the client portal and the adjustable forms are supporting the way you work. We put a lot of care into giving practices the freedom to tailor their portal setup—from service availability to client access to invoices, online forms, telehealth sessions and practice waitlist—and it’s great to know these tools are helping you deliver a smooth experience for your clients.
    We're also really glad the updated tiered pricing has been a good fit for your growing practice. Supporting smaller teams with predictable, manageable costs was exactly what we hoped to achieve with this change, and it’s lovely to hear it’s made a difference for you.
    If you ever have ideas or questions as you continue setting things up, we’re always here to help you make the most of Zanda. Warm regards, Irina.

    Rated 5 out of 5 stars

    Zanda was the right choice!

    We've been using Zanda since we launched Halo Journey Australia in April 2025. There's SO much to get up and running when opening up an online wellbeing (counselling, mediation, and life coaching) practice and choosing Zanda has largely contributed to our success in our first 7 months of operation! It has made things simpler and easier for our team and our clients. I would highly recommend any service-based business use Zanda.
    Chloe - Director
    Halo Journey Australia

    23 November 2025
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Thank you so much, Chloe, for sharing your experience — and congratulations on the incredible first seven months of Halo Journey Australia! It’s inspiring to hear how much you’ve built in such a short time.

    We’re thrilled that Zanda has helped make those early setup stages smoother for you and your team, and that it’s supporting both your practitioners and your clients as your practice grows. Knowing that Zanda has played a part in your success means a lot to us.

    Thank you again for the wonderful recommendation. We’re cheering you on and are always here to support you as Halo Journey Australia continues to thrive! Warm regards, Irina

    Rated 2 out of 5 stars

    Looks good at first, but...

    It looks good at first, but they change things far too often and the changes have always led to a period of being unable to work. The support is also very slow to respond so you can be left floundering for a long while.
    Find a better system as once you start and are in it is very hard to leave and switch to another software - in another clinic I use cheaper and more reliable software

    18 November 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi John, thank you for taking the time to share your experience. I’m really sorry to hear that our product updates and support delays have caused so much disruption for you. We understand how important it is for your practice to run smoothly, and it’s never our intention for changes to create frustration or impact your ability to work.
    We’d love to look into the issues you’ve experienced more closely and make sure everything is running reliably for you. Our team can organise a support session to review your setup and discuss any concerns so you can work without interruptions. Please reach out at support@zandahealth.com and we'll take it from there.
    Thank you again for sharing your thoughts, we truly appreciate it, and we’re here to help if you’d like to reconnect with us. Warm regards, Irina

    Rated 5 out of 5 stars

    A great business decision!

    Switching to Zanda has been one of the best business decisions I’ve made. Their service was exceptional from start to finish — professional, responsive, and genuinely supportive. They made the transition from my previous practice management software remarkably smooth, even with the large amount of data that needed to be transferred. The process was seamless, and within a month I was operating as if I’d always used Zanda. The Zanda Academy was also an invaluable resource for getting up to speed quickly. I couldn’t recommend them more highly — they’ve made managing my practice simpler, faster, and more enjoyable.

    20 October 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Sarah, thank you so much for sharing this wonderful feedback!
    We’re thrilled to hear that your transition to Zanda was smooth and that our team and Zanda Academy helped you get up and running quickly. It’s fantastic to know that Zanda has made managing your practice simpler, faster, and more enjoyable , that’s exactly what we strive for!
    We truly appreciate your recommendation and are delighted to have you as part of the Zanda community! Warm regards, Irina

    Rated 5 out of 5 stars

    Logical and user-friendly system

    I've been using Zanda for some time now, and it's an incredibly logical and user-friendly system. One of the standout features for me is how seamlessly it integrates with Medicare, being able to lodge rebate claims directly through the system is a huge time-saver.

    The support team at Zanda is excellent – responsive, knowledgeable, and always willing to help. I also really appreciate how the Zanda team is constantly improving the platform, keeping up with technological changes, and offering genuinely useful webinars to help users get the most out of the system.

    While there are a few minor irritants (like not being able to switch off Americanised spelling in communication templates), these are small issues in an otherwise fantastic product.

    Zanda has become an essential part of my workflow and I wouldn’t use anything else.

    29 September 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Gillian, thank you so much for your thoughtful review! We’re delighted to hear that Zanda has become such an essential part of your workflow and that you’ve found the Medicare integration, ongoing improvements, and our support team so valuable. It’s wonderful to know that the webinars are helping you get even more out of the system.

    We appreciate your feedback about the Americanised spelling in communication templates. In most cases, this is controlled by a browser’s built-in spell-checker rather than Zanda itself. If adjusting those settings doesn’t resolve it, or you need help with finding those controls, please don’t hesitate to reach out to our Support Team – we’ll be glad to help troubleshoot further.

    We’re grateful for your support and trust, and we’ll keep working hard to make sure Zanda continues to meet (and exceed!) your expectations. Warm regards, Irina

    Rated 5 out of 5 stars

    Exceptional Service and Honest

    I enjoy using Zanda, it's easy to use and has really great features which makes my admin more bearable. I like that Zanda is an honest business and always pick up on any errors before I have, reimbursing or correcting flaws and notifying us.

    1 September 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Laura, thank you so much for sharing your experience! We’re delighted to hear that Zanda helps make your admin work easier and more manageable. Your recognition of our commitment to honesty and transparency truly means a lot. We take pride in proactively addressing any issues and keeping our community informed. Knowing this makes a positive difference for you motivates us to keep raising the bar. We’re so glad to have you with us! Warm regards, Irina

    Rated 5 out of 5 stars

    Zanda is a game changer!

    I love how organised and streamlined everything is — from scheduling to client notes, billing, reminders, and more. It’s incredibly easy to use and covers everything I need in one place. Working with Zanda makes my day smoother, more efficient, and way less stressful. Highly recommend!

    23 September 2025
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Angela, thank you so much for the fantastic review! We are thrilled to hear that Zanda has been a game-changer for you.
    It's wonderful to know that our features, from scheduling and client notes to billing and reminders, are helping you stay organized and streamlined.
    Your recommendation means a lot to our team. We're committed to keeping Zanda an incredibly easy and comprehensive tool for all your needs.
    Thanks again for your support! Irina

    Rated 5 out of 5 stars

    I have used Zanda now for 3 years

    I have used Zanda now for 3 years.
    It is very easy to use. Intuitive functions. Good record filing. Easy to follow billing and account summaries.
    It has proved very reliable as a cloud application. Now issues with crashing. Connects and loads seamlessly on the Mac and with M365.

    22 September 2025
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Michael, what an amazing review, thank you! We’re thrilled that Zanda has been a reliable and easy-to-use tool for you over the last three years. We look forward to continuing to support you and hope you’ll share your positive experience with others!

    Rated 4 out of 5 stars

    Ease of use

    Zanda is easy to use and understand. It lets me put in my personal appointments as well as a link to my website for anyone wishing to book. There is a also a trial period should you wish to try before you buy.

    22 September 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Coral, we love hearing this! Making Zanda easy to use and understand is our top priority. It's great to know that the ability to manage both personal and professional appointments is working so well for you. Thanks for highlighting the free trial, too, it's a perfect way for people to experience the full benefits before committing. Thanks again for your kind words! Regards, Irina

    Rated 5 out of 5 stars

    I use Zanda for my self-pay services

    I use Zanda for my self-pay services, as well as a telehealth platform. It is pretty intuitive and user-friendly but there are lots of videos and support available if I need them so that is always nice to know. As my practice hopefully grows I will probably use Zanda for more of the tools it has but for now it is meeting me where I am at business-wise and that is very beneficial for me.

    19 September 2025
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Sarah, thanks so much for sharing your experience! We're glad to hear Zanda is supporting your practice in a way that fits your needs right now, and that you find it intuitive and easy to use. It’s great that our videos and support resources have been helpful too. We look forward to growing alongside your practice and being here with the tools and features you need when you’re ready to expand. Warm regards, Irina

    Rated 5 out of 5 stars

    Zanda works well for my solo counselling practice

    I have been using Zanda for 6 months, and it's been very helpful! I like it because it's an all-in-one software where I can manage my bookings and calendar, revenue, invoices, client information and progress notes all in one place. It helps me stay organized and on-top of the admin work in my therapy practice. It was fairly intuitive to learn and I had plenty of support with my client data transfer. Plus it's not too visually overwhelming, and the help centre is a great resource. I'm a satisfied customer.

    10 September 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Meghan, thank you for your thoughtful feedback! We’re so glad to hear Zanda has made it easier to stay organized and keep everything in one place for your counselling practice. It’s wonderful that the setup and client data transfer went smoothly, and that our support team has been a useful resource. We’re delighted Zanda has been a good fit for you over the past 6 months, and we look forward to continuing to support you and your practice!
    Warm regards, Irina

    Rated 4 out of 5 stars

    Comprehensive health platform

    Zanda is a comprehensive platform that makes case notes and client management easy.

    5 August 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Linda, thank you for your lovely review! We're so glad to hear that Zanda is helping simplify your case notes and client management. If there’s ever anything we can do to make your experience even better, we’re here to help!

    Rated 5 out of 5 stars

    Pretty close to perfect

    I used to work for another practice who used Zanda as their software, so when I started my own practice it felt like an easy choice. I expected to take a while to set up the back-end but it really hasn't been too complicated or time consuming at all. In those few cases that I've had an issue with the software it's usually always been my own error, but nonetheless I've received prompt and professional support to fix it. No system is perfect but Zanda is pretty close and it's obvious the founders and their team care about making practices easier and more satisfying to run.

    1 August 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Lincoln, thank you so much for your thoughtful review! We're thrilled to hear that transitioning to your own practice with Zanda felt like a natural step—and even more so that setup has been smooth and manageable. Our team is always here to support you, no matter how big or small the question, and it’s wonderful to know that care and responsiveness have made a difference. We’re honoured to be part of your journey and truly appreciate your kind words! - Irina

    Rated 5 out of 5 stars

    Zanda is a wonderful program to…

    Zanda is a wonderful program to utilise! User-friendly and a fabulous amount of information and tutorials to troubleshoot if needed. Highly recommend!

    11 July 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Rannee, thank you so much for your kind words! We're thrilled to hear you're enjoying Zanda and finding the tutorials helpful. If you ever need a hand or have suggestions, we're always here to support you. Thanks again for the recommendation! -Irina

    Rated 5 out of 5 stars

    Easy set up...easy to use!

    Zanda makes it super easy to schedule appointments, send forms and communicate with my clients. I've found it easy to set-up and the team are always quick to respond to questions. I highly recommend using Zanda!

    30 July 2025
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    Reply from Zanda (formerly Power Diary)

    Hi there, thank you so much for the lovely feedback! We're thrilled to hear that Zanda has been easy to use and helpful in your practice. We’re always here if you need us! - Irina

    Rated 5 out of 5 stars

    I’ve been using Zanda for a few years…

    I’ve been using Zanda for a few years now, and it has been an excellent tool in supporting my work as a sole practitioner. It significantly streamlines administrative tasks, saving valuable time through features like automated text messaging, appointment confirmation emails, and the ability to share important educational resources directly with patients. The integrated waitlist function is also very useful for managing bookings efficiently.

    More recently, I’ve found the new AI Refine feature to be a helpful addition, offering even more support in optimizing patient communications. I haven’t yet tried the AI Transcription feature, as it comes at an additional cost, but it’s promising to see Zanda continuing to expand its capabilities.

    28 July 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Charlotte, thank you so much for your thoughtful and detailed feedback! We're delighted to hear that Zanda has been such a valuable support in your work as a sole practitioner — especially in helping streamline admin tasks and enhance communication with your patients.
    It’s great to know you’re enjoying features like the waitlist and AI Refine — and we appreciate your note about the AI Transcription feature too. We're always working to add value in ways that make your day easier, and it's wonderful to hear that progress is being felt on your end.

    Thanks again for being with us on this journey — we’re so grateful to have you as part of the Zanda community! - Irina

    Rated 5 out of 5 stars

    Excellent resource and easy to use

    Easy to access tool, really helpful videos and instructions on how to do all aspects of my psychology practice. Great support and resource!

    Slightly slow / delayed movement between pages eg.when moving between calendar and new clients, but very tolerable.
    Would love a feature to be able to update all service fees without having to edit each individually.

    29 July 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Audine, thanks so much for your kind words! We're thrilled to hear Zanda has been helpful for your practice and that the videos and support have made things easier.
    We appreciate your note about the slight page delay — it’s on our radar as we continue to improve performance. Thank you for your suggestion about bulk-updating service fees - currently this can be done by updating the service template and applying the update to all future dated existing invoices. If this is not what you are after, please reach out to our support team at support@zandahealth.com for assistance.

    Thanks again for being part of the Zanda community! - Irina

    Rated 5 out of 5 stars

    As a sole practitioner

    As a sole practitioner, the software database has saved a lot of valuable time and simplified things. Tracking sessions and maintaining Medicare compliance, writing GP letters and ease of communication with clients. In particular the seamless interface with stripe is a big time saver and the free pro zoom sessions are very useful to me.

    22 July 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Robyn, thank you so much for sharing your experience with Zanda! We're thrilled to hear that the software is helping simplify your day-to-day as a sole practitioner. It’s great to know that features like session tracking, Medicare compliance tools, and streamlined GP letter writing are making a real difference for you. We’re especially glad the Stripe integration and complimentary Pro Zoom sessions available with the Zoom Basic subscription are saving you time and adding value to your practice. Your feedback truly motivates us to keep improving and supporting professionals like you!
    Warm regards, Irina

    Rated 5 out of 5 stars

    excellent customer support

    excellent customer support, upto date
    easy to use.

    18 July 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Chalani, thank you so much for your kind words! We’re thrilled to hear that you find Zanda easy to use and that our support team has made a positive impression. Keeping things up to date and providing excellent service is what we’re all about — so it’s wonderful to know that’s shining through in your experience.

    Thanks again for being part of the Zanda community! Warm regards, Irina

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