Zalando Reviews 

I absolutely hate Zalando they constantly bombard you with garbage and SPAM, they lie on their website there is no way to delete your account yourself and no contact form to fill in ?? (this is referred to their account removal process) it simply does not exist there is an email contact that is all .. also they say you can change your preferences to STOP them sending you their rubbish THIS IS NOT TRUE the setting simply reset to what they were when you leave that page on the website .. THIS WAS ALL CONFIRMED BY CUSTOMER SERVICES REP basically there is no way to get away from these people or to stop them sending you a constant stream of absolute CRAP I mean every day ...
I HATE THEM AND WILL NOT SHOP WITH THEM IF MY LIFE DEPENDED ON IT ... THEY ARE LIARS JUST TRY THE WEBSITE FOR YOURSELF I CHALLENGE YOU TO DELETE YOUR ACCOUNT OR STOP THEM SENDING YOU GARBAGE

During the couple of years shopping with them, I have never ever had to call customer service because i've not had a single problem with their service. Everything simply runs smooth.

It's a pity I have to give them 1 star but it's been 2 months and I have not been refunded my money because they misspelled my account number so they sent the money to someone else instead, it's not my fault and I have sent them 2 documents from my bank stating I have not received the refund (as per their request) but they couldn't not care less. It's really shameful as I have shopped with Zalando for over 4 years and the service just keeps getting worse and worse. I don't know what to do at this stage because they refuse to correct their mistake.

Good variety and good prices. So far not a single problem. All payment options applicable. If 'faktura' wouldn't be there, I wouldn't have purchased anything, simple as that.

As an ex-Zalando employee I used to be one true ambassador of Zalando’s product and customer philosophy, until recently when they decided they dont support their ex-employees as customers. I returned an item that they didnt receive, I wanted to give them a call about this but they emailed me “our customer service phone number is not for ex employees”...(?!). They demanded I paid the invoice and while we were in communication about this fact they activated a debt collection agency and I had to pay twice the original amount of the product (that I returned) due to the collection charges of the agency. Extremely disappointing that this is the way your are handled without the willingness to receive just one little phone call. You lost a very loyal customer and brand ambassador.

I really liked Zalando a whole lot, especially since they carry a variety of different brands,

The past few months I have spent thousands of Swedish Kronor at Zalando for summer stuff for my family through my account and my husbands but recently things are taking a turn for the worst.

First problem:
Returns, Since I shop A LOT from Zalandos I do have to return items as well, in the beginning the returns went really well. I felt safe and didn't think there could ever be a problem because when you return something you get a tracking slip and the item is put into the system as being returned but I was wrong, recently some of the items I returned (2 to be exact) have arrived to the warehouse according to the tracking numbers I received when I shipped the returns through Postnord but not registered as returned which is very infuriating because you have to call and try to beg them to look at the tracking number and give you the return or credit you if it was an invoice and they still refuse to update your account that the item was returned so it looks bad on your part because you returned it properly but they treat you as if you are some kind of scam artist trying to trick them. This is NOT good customer service, if I am going to spend a lot of money at a clothing company then I want to be able to return items without being treated poorly.My tracking number states it has been returned SO REMOVE IT! It's not proper customer service, they shame you for THEIR mistakes!!!

Problem two:
Without any reason or warning I can no longer choose "faktura" as a payment option for any orders for any circumstances, I feel as if they black listed me for no reason, maybe because I called about the return they didn't credit me for because it literately happened the very day I called about the return they didn't credit me for. I have NO unpaid invoices and have never been late, not once. So to shun me for being a good customer is pretty terrible. This "automated system" excuse is really just bull. We get it, you don't like those of us who return things too often and the shipping expenses are becoming too overwhelming for you, but this is NOT the way to fix it. We get it, if you return their products then you will lose the ability to get monthly invoices.

Anyway I thought I found my go-to clothing store, I was ready to drop thousands of Swedish Kronor at this store for my family of 5 but the way they are treating me now it makes me feel very uncomfortable to shop there any more. Being punished for actually following their policies is absurd! I will never ever order from them again, I will go to companies who respect their consumers like Bon Prix, H&M, etc...

If you read all the comments in Trustpilot you will see that the majority of us are furious over the invoice situation, it is an insult to good customers. If you don't like returns then charge shipping on the actual purchase and use that to cover the returns, if you took away free shipping on orders and offered just free returns that would be far better than punishing good customers.

I have been ordering from zalando since 2015 but lately, their service has been extremely bad. I bought a top from soyaconcept which after just one wear got severe piling. After I contacted the customer service & described them the situation they said this: 'Unfortunately, we cannot handle your case as a complaint since in this case it is not a manufacturer's fault on the product.'
I don't understand, what they mean by that. Is it my fault? I have bought several clothes in the past with no such issues. And all other stores take back a product if the quality is so bad that one can't even wear the top for one day.

This incident is surely going to make me think twice next time before I buy anything from zalando! What is the benefit of shopping with them if there are no guarantees on the quality of the product? As several others mentioned the removal of invoices & now such cases are going to make them loose their loyal customer base.

Seriously consider using them, as sooner or later you will loose money.

First time costumer, it has been working excellent so far!! Very good shopping experience, easy to find the right sizes thanks to the models whose lenghts are written out for example 186 cm wearing M and many photos of them from different angles etc. The shipping was very fast, and it feels safe and easy to have 100 days free return policy, 30 days to pay the bill, free shipping. I'm very pleased. I hope and think the clothes will fit my son who will get them on his 16:th birthday in 2 weeks.

I had a good experience :) but the sizes are big

This is a scam site don't buy anything from them

So far , they are pretty good!

Horrible experience with Zalando. I've been their customer for several years, and now they cancelled my order and even returned the parcel that was sent to me. They refuse to tell the reason, perhaps considering me as a fraudster! They do not care that I've already received goods from Zalando to my home address in Sweden and paid from my own bank card.

Zalando do not offer faktura as a payment method, and PayPal is not available either. Their customer phone 020-79 40 46 does not accept phone calls from international lines (I had to call from mobile), and it is being redirected somewhere, the voice is breaking up and you can hardly hear them. Contact form on their website gives an error and does not work.

I am still waiting for refund to my bank card.
Stay away from Zalando, they do not need customers.

So sad... I’m just too tired to even care about writing down all my bad experiences with this guys lately. But for sure nowadays I’ve started looking up the things I really do want to order on other sites first before I give myself into this toxic “client and big company we don’t care about you” relationship with zalando.

after returning they said issued a refund but it has been a week and still no refund. Claiming they have an issue with PayPal while PayPal says there is no refund from Zalando. Very bad service and probably money laundering by withholding funds who knows. Don't bother emailing they send the same email like an automated robot.

The invoicing system used by Zalando is unclear and far from customer-friendly. Upon ordering, Z sends an e-mail titled "Confirmation of order and payment terms" ("Beställningsbekräftelse och betalningsinformation"). The information provided in that e-mail suggests that another e-mail with the INVOICE will be sent to you. (According to the e-mail "there will be no separate invoice in p a p e r format sent to you", ie. suggesting that there will be a d i g i t a l one!) With the parcel of ordered goods, Z sends you a letter/form again titled "Confirmation of order and payment terms". By Z not sending a proper INVOICE to you as customer, the risk of you not paying by pure forgetfulness increases a lot and with each reminder from Z there will come a fee adding to the cost.

I have tried to describe the unclarities of the invoicing system to Zalando Customer Service in Sweden. But they showed absolutely no interest.

For these reasons I strongly recommend you not to use Z. Rather, make sure to use suppliers with customer-tailored invoicing-systems or suppliers with their invoicing outsourced to Klarna, Qlira or similar organisations.

Works great.. fast shipping, good deals/prices - good return policy. Just great.

Very bad! I was a loyal customer, with flawless credit rating,and suddenly I am denied invoice! Customer service has changed also, from being very helpful to almost making me feel bad for returning a broken pair of shoes that arrived like that! Will be deleting my account as soon as I get a refund for the shoes.

BOYCOTT ZALANDO!!! I've been a faithful Zalando customer for several years and have introduced several of my friends to Zalando. But I will never shop there again and am encouraging everyone in my network to boycott them!!!

I have a spotless credit rating and suddenly I am not able pay with faktura nor credit card!! I contacted their customer service and was given the most ridiculous, ambigious answer, that it is an automated decision beyond their control??!! When I finally worked around the system by ordering from another account and paying with credit card, what did Zalando do? They ran a #€%& credit check on me, which makes absolutely no sense when the order has already been paid for! Not to mention this has delayed the dispatch of the order.

There are plenty of other serious webshops that value their customers and reward them for their loyalty. So adios Zalando, you suck!

I have been a loyal customer of Zalando for 6 years already and always paid in time, bought a lot of things from the website and so on and so forth. And now all this shi*t with this faktura thing - really disappointing. Before they removed 10% discount, now they made unavailable other means of payment...Zalando is making really wrong decisions about their business and the way they treat their loyal customers.
I don't think I'll be shopping ever again through them just because they don't know what is fair and what is not and the fact that they claim that the system decides for themselves and they are not responsible if "Faktura" payment is not available...
Zalando, keep going and you will loose all of your customers.

Bad products and no costumer service.

My wife bought a lot of zelandos products, she told me how their service I was developing to be like the service of a traditional shop. Therefore she convinced me that we (not only her) should shop form them and I even bought a small portion of their stocks.

She bought my birthday present, two pair of shoes and I loved them at first.

However I ended being very unhappy with the quality of the product and I am convinced that I would have seen that the product had flaws if I had bought it at a real shop and held it in my hand (on my foot) before I bought it.

I sent a complaint to Zelando and attached pictures of my shoes which from normal use (I work at an office and drive a car to work each day). A fraction came from nowhere, and I have never experienced anything similar in any of my previous or present shoes. Normally I prefer quality products which I can wear out from use and not because they break?

When I wrote Zelando they answered in less than an hour; that they did only reply to registered costumers .... so we wrote them from my wife’s registered email, and we still did not get an answer ....

Zelando you lost a groupe of costumers, I am selling my stocks and I will surely spread the story about your bad products and not the least the totally non existing capability to answer costumers on their complaints.