While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

ordered xmas presents for the grandkids 14/12/20, assured by the 2 day uk post. Weeks and weeks go by, still states processing. sent emails, ignored, filled in all their ticket requests asking for... See more

Company replied

Rated 1 out of 5 stars

Total scam site, luckily I only paid £13 via PayPal so I will get it back eventually. There's no actual people to talk to and your messages/'tickets' are completely ignored. When you check the status... See more

Company replied

Rated 3 out of 5 stars

Decided to try this out after seeing a couple of friends use it. My order arrived in full and in good time. Some of the products I loved and would order again. However, others I wouldn't. It is not al... See more

Rated 1 out of 5 stars

Scam artists, paid for 2 day delivery and over a week later nothing. Canceled the order through their ticket system and it was egnored for weeks. Can't connect them as they say having no one to direct... See more

Company replied

Company details

  1. Discount Store
  2. Department Store
  3. Discount Supermarket
  4. Dollar Store

Written by the company

Zadeel is a discount store online selling thousands of items below £1 - we've now past the covid19 slump and our service is greatly improved, we're working on making it even better! We aim to be the amazon of discounting online.


Contact info

1.9

Poor

TrustScore 2 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mika has been wagging her tail all…

Mika has been wagging her tail all morning. Loves her new toys
Thank you for such a great website with affordable prices

X

5 August 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Thats lovely. Glad to be of service. We will look to get more doggy toys for mika ❤

Rated 5 out of 5 stars

Excellent experience

Had an excellent experience buying from Zadeel. Excellent prices and great customer service. Thank you Zadeel

3 August 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Thank you! We are really stepping our game up now post covid. Hope you keep shopping with us 😁

Rated 5 out of 5 stars

Great range and prices too

Great range and prices too. Great to see service improved!

3 August 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Thanks! This is our absolute passion. We cant wait to turn it up for 2021 and 2022 to build an amazing website to give our wonderful customers some amazing bargains. Very excited to build hopefully the UK's biggest online discount store. ❤❤

Rated 5 out of 5 stars

Good quality products and excellent…

Good quality products and excellent customer service. Very pleased have reordered

3 August 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Thank you for your lovely review. We are improving more and we really hope to start growing our range...restocking faster and wherever we have holes in our service try to fix them and improve.❤😁

Rated 5 out of 5 stars

Best Place on the Internet for discounted everyday items!

Great site, great prices and great service!
If you are looking for low cost items that you find in Hight Street discount stores, at a much cheaper price, then this is the site for you!
I have used the. A few times and always been surprised by the quality and efficiency of their services!

1 August 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Thank you so much. This warms my heart. We will try harder and harder to do better and get more items in at low prices and keep our service fast and hopefully make it even faster! 😁❤

Rated 5 out of 5 stars

Great shop for nick nacks!

I'm really happy I happened to stumble on this site. It's a treasure trove of nick-nacks that stocked up my daughters craft box and my craft show table. (small black boards and pens, stationary and bath bomb moulds).
I've received all orders quickly and safely. Everything was packaged well.
The only gripe I have is that rather than a refund for a few items that were not in stock, I received store credit. That wasn't too bad since I had every intention of shopping here again but it would be better customer service to refund immediately.

1 August 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Thank you! We will include that feature hopefully in the near future, the development for that tool costs about a grand :O so once things pick back up we'll get our developers to create that feature for instant refunds automatically.

We're going to improve the packaging even more, just waiting for a shipment from china, which is taking very long, still covid related delays like shipping is slower and more expensive, but we're really going to double down on making zadeel a great website to buy from.

Rated 1 out of 5 stars

Took ages to arrive and most of the…

Took ages to arrive and most of the products were faulty
Avoid

1 August 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Thank you for taking your time to review, unfortunately we cant seem to find a customer under the name Annmarie Fraser. Could you kindly give us the orderid so we can locate your order and see what went wrong. Thank you.

Rated 1 out of 5 stars

Please just give me my money back!!!!

As most of the customers of this sham of a company have stated, they took my money and then NOTHING! I was relying on items for my wedding, had to get replacements at double the cost. Requested a refund in January a my items did not arrive despite paying for next day shipping and still yet to have any communication or refund... it's now April. Appalling company and purposely make it difficult to contact them! They must be making a fortune like this!!! They should be investigated!!! All I want is my money back. No one is financially secure right now and you are STEALING money from people who cannot spare it.

7 April 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

Rated 1 out of 5 stars

ordered xmas presents for the grandkids…

ordered xmas presents for the grandkids 14/12/20, assured by the 2 day uk post. Weeks and weeks go by, still states processing. sent emails, ignored, filled in all their ticket requests asking for the products, instead they cancelled the order but did not offer a refund, going through PayPal to recover my payment, if it looks to good to be true, it probably is. My advice, avoid at all costs.

11 February 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

Rated 1 out of 5 stars

I too thought it was a scam at first…

I too thought it was a scam at first however i did eventually receive my order WEEKS LATER despite paying for speedy delivery.

They would be a brilliant source if they delivered on time and had a good customer service ethic.

I contacted them on their mobile number and emailed them but no answer which is really bad.

I really would like to order from them again in bulk as their products were really good but that turn around time and lack of communication was extremely inconvenient.

1 January 2021
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

Rated 1 out of 5 stars

submitted an order of £65 and the vast…

submitted an order of £65 and the vast majority was 'skipped'. Placed a request on Nov 25th for refund (where else actually do you have to apply for a refund of purchases they have not provided?) no response and cannot contact anyone to ask for my money back. A disgrace avoid at all cost!

28 December 2020
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

Rated 1 out of 5 stars

LOW LIFE SCUM*

LOW LIFE SCAMMERS. LOW LIFE, LOW LIFE, LOW LIFE SCUM, PIECE OF xxx YOU SCAMMED ME AND MANY OTHERS. WHY DON'T YOU PROVIDE CONTACT DETAILS OR CALL ME BACK. IT HAS BEEN 2 YEARS.

29 November 2020
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

Rated 1 out of 5 stars

bloody frauds fake website never…

bloody frauds fake website never reponded of any of my email.goods purchased never arrived.already reported about this
dont purchase anything from them

29 June 2020
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

Rated 1 out of 5 stars

Total scam site

Total scam site, luckily I only paid £13 via PayPal so I will get it back eventually. There's no actual people to talk to and your messages/'tickets' are completely ignored. When you check the status of your order it will be stuck on processing for weeks. Please save your time & money as this site is fake & a scam to take people's money without supplying goods. No communication from Zadeel whatsoever.

14 June 2020
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

Rated 1 out of 5 stars

Scam artists

Scam artists, paid for 2 day delivery and over a week later nothing. Canceled the order through their ticket system and it was egnored for weeks. Can't connect them as they say having no one to directly contact makes it "cheaper" which means that they can get away with not sending orders and keeping your money. I paid through PayPal so got a refund eventually, they even egnored PayPal when they contacted them so it tells you how illegitimate they are. If your going to use them definitely use PayPal as you're going to struggle getting your money back on debit card. Stay away from them.

7 June 2020
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

Rated 1 out of 5 stars

My item never even got processed

My item never even got processed, no contact, had to dispute through paypal and finally got a refund. Steer clear, but if you do choose to order always use PayPal!

8 May 2020
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

Rated 1 out of 5 stars

SCAM ***BEWARE A WASTE OF TIME…

SCAM ***BEWARE A WASTE OF TIME *************TOOK MY MONEY NEVER SENT ITEMS *********.IGNORED MESSAGES TO CUSTOMER SERVICES. THANKFULLY PAID WITH PAYPAL & GOT COMPANY DETAILS AS UNDER OTHER COMPANY NAME " HEARTHIJAB" RANG MOBILE BUT KEPT REJECTING AND IGNORED ALL MESSAGES, TEXTS OR RAISED TICKETS THAT THEY ADVISED TO DO BUT COMPLETELY IGNORED UNDER BOTH COMPANIES WEBSITES SO EVENTUALLY HAD TO RAISE CASE WITH PAYPAL & WAIT A MONTH WHILE THEY TRIED TO CONTACT SELLER BUT AS NO REPLIES EITHER EVENTUALLY FULLY REFUNDED ME. NEVER BEEN SO FRUSTRATED BY A COMPANY BEFORE ------- SHOULD BE BANNED FROM EVER TRADING AS A ABSOLUTELY TERRIBLE COMPANY. KEEPS YOUR MONEY AND UP TO YOU TO FIND AWAY TO GET A REFUND. DISGRACE

4 May 2020
Unprompted review
Zadeel logo

Reply from Zadeel

Apologies for the poor service.

We were starting up our business in a very tough time during covid, and our service wasn't good enough.

We've since made a lot of changes and are giving store credit, we'll find your order and give you store credit to try us out again.

apologies!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look