Zadarma Reviews 677

Our office internet isn’t always great but calls rarely drop. I’ve tested a few competitors before and Zadarma’s stability is definitely better. The audio is crisp even when video conferencing. I also like that I can switch from desktop to mobile mid-call seamless handover. That’s a big plus when traveling.

I had been a loyal Zadarma customer for over five years, and unfortunately, my experience took a drastic turn for the worse this past year. Without any reasonable explanation, the company disabled my ability to connect new numbers, claiming restrictions related to Russia, North Korea, and other sanctioned regions. This makes absolutely no sense, as I live in the United States and have no connection whatsoever to those territories.
What makes the situation even more unacceptable is that I had already paid $500 for a yearly service plan. Despite this, Ladarma provided no practical solution, no clear justification, and no respect for long-standing customers. Their actions feel careless at best and misleading at worst.
My advice is simple: be extremely cautious. Based on my experience, I strongly recommend staying far away from this company. Their policies are inconsistent, their communication is unclear, and their customer support fails to address real issues.

We get dozens of voicemails every day and reading them as text is a small but powerful feature. It helps me sort urgent messages fast when I’m in meetings. Accuracy isn’t perfect but good enough to understand the key point. I wish more VoIP providers had this built in. I can’t imagine going back to manual listening anymore.

Half of our team works from home and this system makes coordination much easier. I like that everyone can use their own devices yet still appear under the same company number. The voice quality is consistent even over 4G. There was a bit of a learning curve at first but once configured it’s smooth sailing. Definitely a smart choice for hybrid teams

We connected Zadarma with HubSpot in minutes seriously impressive. Calls are logged automatically and we can track activity without jumping between tabs. I appreciate the little touches like call recording and tagging. It makes our sales follow-up way more efficient. I’d recommend it to anyone managing multiple client calls per day.

Setting up Zadarma took me less than an hour and everything worked right away. The call quality surprised me even during peak hours there’s no weird delay or echo. I like that I can manage extensions easily without technical help. The web interface feels simple maybe a bitoutdated but it does the job perfectly. Great value overall for small teams like ours.

I had a very disappointing experience with Zadarma’s verification process. I tried multiple times to verify my account using my Kenyan National ID, which is the only government-issued identification I currently have. However, the system rejected it repeatedly, and support insisted that a passport is the only acceptable document.

I even offered to provide additional verification documents such as my Tax ID or Birth Certificate, but they refused to consider any alternatives. The support team simply told me that if I don’t have a passport, my order would need to be canceled.

It’s extremely inconvenient and frustrating that Zadarma has zero flexibility for users without passports, especially when many telecom providers accept national IDs for verification. Their rigid approach and lack of practical solutions made the experience poor and unnecessarily stressful. I cannot recommend Zadarma to anyone who does not have a passport, as their verification system is limited and not user-friendly.

Sometimes I’m on a call and my connection starts to deteriorate, but Zadarma sends me an alert indicating the call quality is dropping. I can quickly switch to another device or network before the client notices, which prevents awkward interruptions. It’s a small feature that shows the platform is actively looking out for quality.

We record many of our client calls and use those recordings in training sessions. New hires listen to real conversations to learn best practices and avoid common pitfalls, and we review our own calls to continuously improve. This library of recordings has become one of our most useful training tools, raising the bar for customer service across the board.

In my line of work, client confidentiality is non‑negotiable. Zadarma’s encrypted calls and secure infrastructure meet our compliance requirements, allowing us to discuss sensitive matters without fear. We’ve hosted lengthy conference calls on acquisitions and contracts without a single glitch, and the peace of mind is priceless.

We rely on Slack for internal communication, and Zadarma posts incoming call notifications and voicemails directly into our sales channel. Everyone sees when a VIP client calls, and the right person can grab it quickly. It keeps the whole team informed without needing yet another dashboard open.

We host webinars that generate hundreds of support calls in a short window, and downtime during these events would be a disaster. Zadarma has never faltered, even under heavy load, and calls remain clear and responsive. This reliability gives our team confidence to focus on serving attendees rather than worrying about the phone system.

We have staff in France, Spain and Germany, and being able to set the admin panel and mobile app to each person’s native language reduces mistakes and confusion. It’s a thoughtful detail that makes a big difference in day‑to‑day operations. Everyone feels comfortable using the system, regardless of language proficiency

Over the past year, we’ve seen new features like expanded analytics, SMS integration, and improved mobile apps roll out without additional cost. These updates show that the company is investing in making the product better rather than just maintaining it. We benefit from these improvements without having to switch providers or pay more. It makes us feel confident in our choice.

On holidays or company retreats, we need to let callers know we’re away and when we’ll return. With Zadarma, we record a special greeting, schedule the dates, and route calls to voicemail. Clients know exactly what to expect, and we don’t have to manually change anything the day before. It’s one less thing to worry about during busy holiday preparations.

Extremely inconvenient service, customer care, or uncare, and respect.

I made an order of business line for my startup, and selected a special number.

To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business.

I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup.

For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers.

They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service.

It's really inadvisable to use this platform.

Take care of your matter and don't get their service.

I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business !!!

We launched our SaaS product from a coworking space with limited resources. Zadarma gave us virtual numbers in multiple countries, an IVR system, and call routing for a fraction of the cost of a traditional phone system. Clients perceive us as a larger, more mature company, which builds trust. It allowed us to punch above our weight without blowing our budget.

very poor service
can't go calls waste of time
waste of money

Our previous provider added confusing fees that made it hard to forecast costs. With Zadarma, invoices show exactly what each service costs, how many minutes we used, and what numbers we’re paying for. It’s easy to audit and adjust our plan if needed. We appreciate the honesty and simplicity.

Extremely rude and lousy customer service. Not recommended to use