Event was good, food was excellent, but Lakota's bar was disappointing and had poor choice of beverages. I was driving, and my partner likes a G&T but there was no Gin and no zero % beer available. T... See more
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We help curious customers to discover and enjoy unique experiences
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Square Works, 17-18 Berkeley Square, BS8 1HB, Bristol, United Kingdom
- hello@yuup.co
- yuup.co
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Typically replies within 2 weeks
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Avoid gift vouchers - poor communication when there is a problem
Problen with gift vouchers - very poor communication from YUPP - I bought a voucher for 2 sound baths as a treat for my hairdresser. I chose the experience as it was billed as a full moon event so it was happening every month and there were loads of slots to book; this fitted as I wasn't sure when she would be free and wanted an experience where she had lots of choice. Fortunately I asked her if she had used it when we were chatting 2 months later. She explained that she had tried to book lots of times but there were no slots available. She hadn't wanted to say anything as she didn't want to appear that she was complaining about my gift. I contacted the sound bath company who told me they weren't doing the YUPP sessions any longer and they had not done them since I bought the voucher. At no stage did my hairdresser or I have any communication from Yupp to say the experience I had paid nearly £50 for had been withdrawn. Eventually we got a credit rather than the refund I had requested. I didn't find communication easy. I would say the company is ok if you are buying experiences for yourself, but I would never buy them as a gift as if it goes wrong it's a lot of hassle to sort out and takes the shine off the gift. I do think the onus should be on the company to be proactive and contact the buyer if an experience that has been bought is no longer available.

Reply from Yuup
Absolutely amazing show the best
Thanks so much for making an amazing evening, life was .ade so easy by your friendly helpful staff easy asessable parking, wow what a show best ever

Reply from Yuup
What could have been a rather dry talk…
What could have been a rather dry talk and walk was made truly interesting, informative and entertaining by the leader. Clear commentary, well paced. We learned a lot about great Birmingham people from the past. Well done!

Reply from Yuup
Really enjoyed the evening
Really enjoyed the evening and enjoyed creating something I was (quite) pleased with. Sophie led the session very well.

Reply from Yuup
Entertaining historical tour
Excellent, entertaining historical tour with interesting stories from Kevin, who is a wonderful host, and also from some of the other guests with their own memories.

Reply from Yuup
The guide was enthusiastic and made the…
The guide was enthusiastic and made the tour interesting giving plenty of facts in a varied manner

Reply from Yuup
TV and Film Walking Tour of Bristol - great experience
A thoroughly entertaining and interesting tour. John is an excellent and knowledgeable host and the walk was great value for two hours. Would absolutely recommend.

Reply from Yuup
Rude Collage Club was amazing
I had such a laugh and really enjoyed doing something creative and light hearted. Thanks for organising, me and my crew will definitely be back!

Reply from Yuup
Fascinating
Fascinating - we learned a lot about Underfall Yard, its history and importance. The knowledge and expertise of the volunteers was impressive.

Reply from Yuup
Creative Yupp Experiences
Yupp is a fantastic brand and have used it many times for different activities.
Most recently silk painting which was such a lovely creative evening. We were complete beginners but created some beautiful paintings. The host was really helpful and welcoming.

Reply from Yuup
A lovely relaxed atmosphere
A lovely relaxed atmosphere. Steven gave great clear instructions that meant we all left with a tote bag we love! Booking via yuup was super easy, will definitely use the site again.

Reply from Yuup
Event was good
Event was good, food was excellent, but Lakota's bar was disappointing and had poor choice of beverages. I was driving, and my partner likes a G&T but there was no Gin and no zero % beer available. That meant we left earlier than planned.
Our host was welcoming and friendly
Our host was welcoming and friendly. It was a lovely, relaxing workshop. Great way to spend some mum/ son time.
I would recommend this workshop, and we had our own Teranium to take home, to remember the experience.

Reply from Yuup
Green Bristol, urban nature walk
The tour guide (James) was very engaging, and adapted the pace to suit the participants. He had lots of interesting information and gave generously of his time, with the walk over-running to allow discussion.

Reply from Yuup
Visible Mending: Colourful Sashiko
Mindful, fun afternoon. Enthused to do more and wish I’d known about this course before! Fab teacher, relaxed environment and small class. Highly recommend.

Reply from Yuup
It was really enjoyable and very…
It was really enjoyable and very informative
The whole evening was excellent
The whole evening was excellent. The drone show was really amazing and I thoroughly enjoyed it.
Multicoloured lino printing experience
I booked onto the multicolour lino printing session with my teenage daughter as a birthday treat for her. Kate was patient and guided us all through the processes from start to finish. We were super chuffed with the linoprints we created and got to take home with us. I would highly recommend Kate and her printing experiences A*****
Learned a lot and had a great time
Learned a lot and had a great time. Very easy going and relaxed. Definitely recommend!
Absolulute delight to undertake this…
Absolulute delight to undertake this fantastic experience under the expert guidance of Dave. He's both a skilled cymbalsmith and a very interesting and engaging person. Perfect balance of work being undertaken under own steam with his support
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