YumeTwinsReviews 

3,116
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the products absolutely amazing, especially for fans of popular intellectual properties like Kirby and Pokémon, highlighting the value for money and the delightful surprise each month brings. The items are consistently described as high quality, unique, and adorable, often being practical for everyday use. People appreciate the curated collections, noting that the boxes arrive on time and feature well-thought-out themes. However, some people were dissatisfied with the contents, feeling that the items were not their favorite or that the variety of characters was limited. A few reviewers also mentioned that the number of items received was less than expected or not always worthy.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the items for being colorful,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of official... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These boxes are Absolutely AMAZING for most fans that are into certain popular ips (like kirby, pokemon etc) and it's especially worth the money for what cute items you get in these boxes, plus it's... See more

Rated 5 out of 5 stars

Always a good experience with this box. Comes on time every month and they diversify their goods while remaining in the realm of aesthetically kawaii items. Adore the fact they partner with establishe... See more

Rated 5 out of 5 stars

I had questions about the status of my box throughout the process and the support team helped me in a timely manner. The time a person receives their box will depend on when customs releases the box.... See more

Rated 5 out of 5 stars

The January Gyaru box was to die for. I love the Gyaru sub-culture and I love every style. Each item will definitely get used. I most love the Face keychain I recieved and the PuyoPuyo Sanrio tape, es... See more


Company details

  1. Shopping & Fashion

Written by the company

YumeTwins is a kawaii box subscription from Japan! Bringing you kawaii items such as anime plushies, Rilakkuma, Sailor Moon, cute kawaii stationery and more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,116)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st YumeTwins box experience

I had questions about the status of my box throughout the process and the support team helped me in a timely manner. The time a person receives their box will depend on when customs releases the box. In my case it was an additional 2 weeks to what they had predicted. I received half of the items I thought I would and even the ones that were not were very cute and all items are very practical.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Great monthly treat

I’ve been with yumetwins for 6 months now and I’ve loved every single box! They’re reliable and fast, even though it’s coming all the way from Japan!! Each month I get a box full of goodies that almost never disappoint, highly recommend their subscription boxes <3

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Adorable boxes of joy

These boxes are Absolutely AMAZING for most fans that are into certain popular ips (like kirby, pokemon etc) and it's especially worth the money for what cute items you get in these boxes, plus it's quite nice to see what each month holds in so, it's a lovely surprise but if you want to see what holds in next month you can via the website.

In general, this is 100% worthwhile with these bundles of joy

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Subscription Box

Fast shipping speeds, products are always unique and worth the subscription. There is always something I love in each box; the boxes are always packaged carefully and I have never received anything damaged.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love yumi twins

I absolutely love yumi twins, my daughter loves yumi twins. I signed up to this as a reward system for my daughter and it works a treat. She stays on task and waits excitedly every month for her box

9 May 2025
Unprompted review
Rated 1 out of 5 stars

I wrote their customer service because…

I wrote their customer service because I paid for 13 boxes (1 single box and a 12 month subscription). They missed one complete box and in another one they've send me the main item (Kuromi plush bag - The rest was just small items) a second time instead of something new.
I'm fighting for the missing box and a fresh new item since years and still get ignored. The email with photos as proof was send by me on the 8th of January 2024 because they wanted me to prove everything. I wrote multiple mails before and after. I still don't get my 2 missing boxes or 1 box and 1 main item.
My real name is felicitas fuhrmann and yume can check if that is true. The last mail is from last week (23. January).

Update: They are lying in their response. I'd prove this by sending Screenshots but I can't add them here. I am reaching out to them while they keep ignoring me. I've send so many messages, I can't even count it.

The mails with pictures to prove I'm that I'm telling the truth were send on the third of March 25, 18th of February 25, 8th of January 2024 and today again. Those mails were all send to their official customer service who ONLY asked for prove but ignores me as soon as I've send it. They still owe me 2 boxes that I've paid for.

23 January 2025
Unprompted review
YumeTwins logo

Reply from YumeTwins

Hi F. Fuhrmann,
Thank you for sharing your feedback with us.
First and foremost, we sincerely apologize for the inconvenience caused.
Upon checking, we noticed that our team has already reached out to you multiple times, but we haven't received any feedback from you yet.
Could you kindly log in to your Customer Portal and review the ticket from our team so that we can continue resolving the issue as quickly as possible?
Thank you for your understanding.

Rated 5 out of 5 stars

First subscription box, love cinna x miku

This was my first ever subscription box and I’ve been wanting this collab ever since I first saw it. My box arrived faster than I expected and the miku plush is very cute and bigger than I thought. I love the stationary set and the organization box, I can’t wait to use them!

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Yume Twins is my favorite subscription…

Yume Twins is my favorite subscription box. I like that it’s a box that has useful merch and always familiar faces (Kirby, Pokemon, Sailor Moon etc.) I also like that when you collect a certain number of boxes you can be eligible for a small discount and can skip depending on finances. I look forward to seeing what the theme is each month and I also love the cute booklet with cultural information.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

amazing experience!

i have always wanted to order a box for myself so once i ordered one, i was excited to get it! it was so fast to get to me given i live in iceland (and usually it takes a very long time to get stuff lol) but it’s all good and just as expected! absolutely love my box and i think i’m gonna keep my subscription for sure to get more boxes :)

15 November 2024
Unprompted review

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