After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowled... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
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Go careful with these people.
Go careful with these people.
They wanted to put a smart meter in. I explained that a number of other suppliers had tried to in the past and said there wasn’t enough room. There are two meters in one box in a communal area. I even told the engineer he was wasting his time. He did put that in his report.
We were then charged £250 for work not done. After explaining what happened and 5-6 months later they gave credit for £250 (not money back).
We decided then we would leave at the end of contract. Only for them to change our standard charge to clear what they owed us!!
So go careful if you choose this supplier for surprise costs.
20 May 2026
Unprompted review
Reply from Yü Energy
Hi,
We're sorry to hear about your experience.
The £250 adjustment was applied as a credit to your energy account no card payment was made for this charge, the original charge was added to your bill, therefore the Credit back to you was applied to your bill also. We appreciate this may not have been the outcome you were expecting.
We've also noted your comments regarding the closure of your account. We will investigate this further, as any outstanding balance or charges on the account can prevent a COT from completing until the balance has been resolved.
If you'd like us to review your account in more detail, please contact us directly and we'll be happy to investigate.
Kind regards,
Yü Energy Customer Services
Leyla S joined the chat after a short…
Leyla S joined the chat after a short wait (hence the 4 stars) and was very quick and efficient in dealing with my query.
21 July 2026
Reply from Yü Energy
Hi,
Thank you for your review.
We're pleased to hear Leyla S was quick and efficient in resolving your query once you were connected. While we're sorry there was a short wait to reach us, we're delighted she made sure the service that followed was worth it.
We'll be sure to pass your kind feedback on to Leyla S. Hopefully we'll earn that fifth star next time!
Kind regards,
Yü Energy Customer Services
Brilliant engineer
Brilliant engineer, very helpful, totally professional throughout . 1611 Dave, a real asset to yu
21 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review Thomas.
We're delighted to hear Dave delivered such professional and helpful service. Reviews like yours really help shine a light on the great work our engineers do every day—though we suspect Dave would say he was just doing his job!
We'll make sure your kind words are passed on to him. Thank you for taking the time to recognise his efforts.
Kind regards,
Yü Energy Customer Services
Efficient change of direct debit details
Leyla managed my query to change direct debit details very efficiently and updated the accounts immediately. Definitely 5 stars for Leyla.
21 July 2026
Reply from Yü Energy
Hi Cat,
Thank you for your wonderful review.
We're delighted to hear Leyla handled your Direct Debit update so efficiently and got everything updated straight away. Five stars for Leyla? We couldn't agree more!
We'll be sure to pass on your fantastic feedback, she'll be absolutely delighted to receive it.
Kind regards,
Yü Energy Customer Services
Absolutely disgusting behaviour from…
Absolutely disgusting behaviour from this energy company, they should be reported. They kept harrassing us to pay the bills and then had bailiffs come to the office in which we paid the bill but they added a further £1400 charge for this. When the bailiff came round (which was in fact a locksmith from their company) he said he would waive the fee, all I needed to pay was the outstanding amount. Guess what? the fee was never waived so I wrote them an email, this had made me very depressed, they have caused me great mental health issues and now they are chasing me for the fee which in fact they have a choice whether to waive this or not. As we have been told that this will be waived, I feel deflated and feel this is unjust and an extortionate amount to be charged. I am truly disgusted with this company, they are ruthless and do no take people's living costs into consideration. I have paid the bill in full but yet they was to charge me for fees, this is not right.
1 July 2026
Unprompted review
Reply from Yü Energy
Hi,
We're sorry to hear that you're unhappy with your experience.
Warrant action is always a last resort and only takes place after repeated attempts to contact a customer regarding an outstanding balance have been unsuccessful. Unfortunately, where payments remain overdue and correspondence has not been responded to, additional charges associated with the warrant process will be applied.
We will investigate your account and review the warrant charges that have been applied. A member of our Customer Support team will contact you tomorrow to discuss your account in more detail and ensure your concerns are fully investigated.
Thank you for bringing this to our attention.
Kind regards,
Yü Energy Customer Services
yu energy are allowing their vehicle to…
yu energy are allowing their vehicle to trespass. in our access only. private lane. police or council. won't do anything. i've been using my garage. for the past 45 years. i have choosen to park. my car.outside of. our house. driver refuses to move. registration number hs73 bno. i have complained and. no reply. from the company. i politely informed your employee and he called me a nobhead and to phone. the police.
20 July 2026
Unprompted review
This company has lied to me they sent a…
This company has lied to me on numerous occasions. They sent a deadlock letter after raising a complaint, with what I had to do to resolve the situation . I did as they asked and still no resolution. This company is the worst. I’m surprised they even have a 3.7 score on here, it should be more like 1. Not long and it more than likely will be with there appalling customer service.
20 July 2026
Unprompted review
I phoned the contact centre and spoke to Ben
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowledgeable person on the line. Thansk for your help Ben.
20 July 2026
Unprompted review
Reply from Yü Energy
Hi Jeremy,
Thank you for taking the time to leave a review.
We're delighted to hear Ben was able to answer all of your questions and provide the knowledgeable support you were looking for. Making the most of one call is always our aim, so it's great to know he was able to resolve your issue and help with your additional queries too.
We'll be sure to pass your kind feedback on to Ben. Thanks again for recognising his great service.
Kind regards,
Yü Energy Customer Services
Awful company to deal with
Awful company to deal with, no customer service at all. Avoid at all costs!
17 July 2026
Following on from my review 3 days ago…
Following on from my review 3 days ago and Yu Energy’s response. I can confirm that before my account went live i contacted both Yu Energy and Bionic about my account being processed without my authorisation and consent. I used a broker (make it Cheaper) in 2019 and since then have renewed my energy contracts myself directly with British Gas Lite whom I have been happy.. It seems Bionic have re activated my old account after 7 years!!! Both companies told me nothing I could do. It is clear now that Yu Engergy and Bionic are in collaboration with each other using underhanded methods for obtaining business. Please do not use either company and don’t give up fighting these companies. I am waiting obligatory 8 weeks before going to energy ombundsman.
20 July 2026
Unprompted review
Reply from Yü Energy
Hi Shiralee,
We're sorry to hear you remain unhappy with your experience.
We understand your concerns; however, as your account was set up through Bionic, we are only able to act on the information and instructions they provide. Unfortunately, we aren't able to amend or cancel agreements that have been arranged via a broker without the appropriate instruction from them.
If your complaint relates to how the contract was arranged or authorised, this should continue to be pursued with Bionic, as they are responsible for the brokerage process. We will, of course, continue to cooperate with any investigation they undertake and with the Energy Ombudsman should the matter be referred.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi,
Thank you for your review Talha.
Sometimes the best feedback is the simplest! We're delighted to hear you received polite service and great communication.
We'll be sure to share your kind words with the team.
Kind regards,
Yü Energy Customer Services
Max in Terminated Queries is a complete superstar!
Max in Terminated Queries proved to be the one person at Yu Energy who had a single clue or any apparent desire to help us sort a really complicated problem that my sister and I uncovered regarding the energy provision at our father's property following his death in March. Max worked incredibly hard to sort the situation, took personal responsibility for seeing it through to conclusion, kept every promise in terms of communicating with us and letting us know when and what barriers he was encountering as he moved things forward and checked in to make sure we received the full refund that were owed. It was one of the most impressive example of high quality customer service that I have ever experienced. Yu Energy is extremely lucky to have hgim as an employee - everyone else we encountered was shockingly poor.
19 July 2026
Unprompted review
Reply from Yü Energy
Hi Sarah,
Thank you for taking the time to leave such a thoughtful review.
Firstly, we're sorry for your loss, and we're pleased that Max was able to provide the support you and your sister needed during what must have been a difficult time.
We're delighted to hear Max took ownership of such a complex issue, kept every promise, communicated throughout the process and saw everything through to a successful conclusion. That's exactly the standard of service we strive to provide, and we'll make sure your outstanding feedback is shared with him and his manager.
We're also sorry to hear that other parts of your experience didn't meet the same standard. Your comments are invaluable and will be shared with the wider team so we can continue to improve.
Kind regards,
Yü Energy Customer Services
Patricia in the customer support team…
Patricia in the customer support team couldn't have been more helpful. She assisted in sorting out errors made by the company who arranged our business gas contract with Yu Energy and finally I was able to see all our gas invoices. Thank you Patricia for your patience and professionalism.
17 July 2026
Unprompted review
Reply from Yü Energy
Hi Valerie,
Thank you for your fantastic review.
We're delighted to hear Patricia was able to help resolve the issues with your business gas account and get your invoices visible again. Her patience and professionalism are qualities we're very proud of, and it's wonderful to know she made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Patricia, she'll be delighted to receive it.
Kind regards,
Yü Energy Customer Services
Great customer service
We got open meter reading wrong with Yu, called customer service, Nozrul was very helpful and sorted within minutes!
17 July 2026
Unprompted review
Reply from Yü Energy
Hi Charles,
Thank you for your great review.
We're delighted to hear Nozrul was able to get your opening meter reading corrected so quickly. Getting things sorted within minutes is exactly the service we aim to provide!
We'll be sure to pass your kind feedback on to Nozrul.
Kind regards,
Yü Energy Customer Services
Absolutely abhorrent the way they treat…
Absolutely abhorrent the way they treat customers, the lies they tell. Had 2 years of hell with them adding charges for no reason such as saying they have done site visits etc and charging £110 for not doing it. Had to fight for 3 months to be taken off the tenancy
17 July 2026
Unprompted review
Very good service by Nilesh always…
Very good service by Nilesh always finds a solution to meet all needs a real gem within the company thank you!
16 July 2026
Unprompted review
Reply from Yü Energy
Hi Nilima,
Thank you for your wonderful review.
We're delighted to hear Nilesh was able to find the right solution for your needs. Calling him "a real gem" is a fantastic compliment, and we'll be sure to pass your kind words on.
Thank you for choosing Yü Energy.
Kind regards,
Yü Energy Customer Services
I phoned yesterday and was talking to a…
I phoned yesterday and was talking to a very helpful Bobbie Anderson in just a few minutes, She worked through what I required very patiently and with a great deal of knowledge, I was sorted in a very satisfactory way in a very short space of time, It was a pleasant change talking to a human being.
16 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your wonderful review.
We're delighted to hear Bobbie Anderson was able to resolve everything so quickly while providing patient, knowledgeable support throughout your call. There's nothing quite like speaking to someone who can get things sorted efficiently, and we're so pleased Bobbie delivered that experience for you.
We'll be sure to pass on your fantastic feedback to Bobbie.
Kind regards,
Yü Energy Customer Services
Dear madam homa
Dear madam homa
Thank you so so so much for your kind attention to my issue. You resolved like a angel. My dear madam you are a golden asset to your company please iam so happy. May God be with you and your family and your yu company. Love you so much
17 July 2026
Unprompted review
Reply from Yü Energy
Hi Dileep,
Thank you for such a heartfelt review.
We're absolutely delighted to hear Homa was able to resolve your issue and make such a positive difference to your experience. Your kind words and appreciation will mean a great deal to her, and we'll be sure to pass on your wonderful feedback.
Thank you for choosing Yü Energy, and we wish you all the very best.
Kind regards,
Yü Energy Customer Services
Receive great customer service by…
Receive great customer service by advisor call Raj very polite gentleman he know his job very well keep it up 👍
16 July 2026
Unprompted review
Reply from Yü Energy
Hi NArender,
Thank you for your fantastic review.
We're delighted to hear Raj provided such great customer service. It's wonderful to know his professionalism, politeness and knowledge made such a positive impression.
We'll be sure to pass your kind feedback on to Raj—he'll super happy with your review.
Kind regards,
Yü Energy Customer Services
query/communication
Great service. spoke to a lovely woman named Kaiah who helped me with my query and provided excellent communication.
17 July 2026
Unprompted review
Reply from Yü Energy
Hi Shawnar,
Thank you for your fantastic review.
We're delighted to hear Kaiah was able to help with your query. Clear communication never goes out of style, and we're pleased she made the whole experience easy from start to finish.
We'll be sure to pass on your lovely feedback to Kaiah. She'll be smiling just as much as we are reading your review!
Kind regards,
Yü Energy Customer Services
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