YT Industries GmbH Reviews 1,818

Placed my order about 10 days ago.. Sent 2 emails and no one is contacting me back already a week...
What is going on please contact me
Darius Pliauga

Ordered a part shortly after they came back in action after going into administration. Terrible service, I paid for the goods 8 wks ago and they haven't sent anything and it is virtually impossible to get an email reply. Their phones are not answered and the message tells you to email. Busy or not busy, it doesn't take 2 minutes to reply to a customer. I quicklyt thinking the new outfit is a con!

I needed a replacement axel and contacted them in October 2025. No real responses for weeks. Eventually they responded and said I could not order the part yet online or through support. I managed to order the part myself on 11th December after seeing it come online on the YT site (no help or heads up from them, even though I had a ticket open). While it was supposed to be sent by fast post with DHL I’m still waiting for it in January, which is really long even over Christmas. I’m without my bike now for 3 months.

I know they went through financial issues which must have been awful, but they promised good customer service on relaunching. I don’t see that at all.

I had similar issues buying my bike in 2024 with months of delays versus when they promised to deliver it, and multiple broken promises, having taken full payment. So this is a pattern of poor customer service and delivery.

Bad experience with the customer service.
Ordered a bike in May received in July. No worries,
faulty brakes out of the box. Started tge process in July for a replacement. We're in October. Still nothing.

Update November 2025 : a replacement was finally received.

I ordered a black yt Tues core 2 in 2024 months and months went by and they said it’s on the way with no ups tracking so I called them and they said the ship is somewhere out in the Pacific Ocean and they told me you will not be getting the bike soon and can’t tell me when so they offered me a more expensive bike for more money the old bate and switch deal and I said for the same price they said no so I had to take a yt core1 27.5 instead which I did not want that bike came on time but was damaged and to this day I still have not received the right headset for my bike but they sent me the wrong one twice and said put that one on your bike it should work gest what it does not work at all and will definitely destroy my frame don’t buy from this company at all

I bought a new bike for my son late 2024, it was for Christmas present, on Christmas day opened the box the head stock paint was chipped, contacted yt Industries, they said send the bike back, so I suggested they give me a small discount and send the touch up paint, I recieved the discount which was about 5%, but never recieved the touch up kit. My son only used this bike about 3 times after Christmas, but he went out on at the end of February riding down a easy trail in the woods, the weld on the headstock failed, snapped straight through the weld, I contacted yt Industries they said we will collect the bike for inspection, communications was very slow with them, eventually they said they would replace the frame with a new frame from factory, so I thought great, bike got returned, it was not a new frame as promised, it certainly was not a factory paint job,paint texture was rough, had runs in paint and chips in the paint work, so I contacted them again and asked for a refund, they said they couldn't refund at this point, so I looked into it and since I give them a chance to repair it and the repair wasn't to standard, I was entitled to refund, so emailed the again, they said they would collect for a refund, almost four month futher on several emails back and forwards, still no refund. My son was injured due to this weld in the frame snapping, destroying his new helmet and riding gear, not once did anyone ask how bad he was injured, I would give this company a wide birth. They have the bike also the money they have not refunded.

Excellent bikes at reasonable prices for real mountain bikers. What more can I say! Thank you YT…keep doing what you’re doing!

Coustumer service was very good and good product

After two years of riding the Capra, I’m still very satisfied with it. I’ve had two warranty related service issues, including a problem with RS ZEB - both well resolved by customer service.

Some parts were unavailable on yt website. Called up the service centre who confirmed items in stock and were dispatched same day. Great service.

I understand a lot is going on with YT at the moment but I have to leave a positive review. I currently ride a YT and desperately needed replacement parts for my shock assembly before race day Sunday. Unfortunately I couldn’t place an order online but after a quick email to YT they responded within 24 hours they had an order placed for me and the items sent out the same day. Looking forward to being able to race now! Thanks

This company is no longer reputable. At some point in mid 2025 the company took a turn for the worse and seems to be going bankrupt. They took my money and will not refund me or send me a bike. They are doing this to customers in Europe and now in North America. I advise everyone to avoid YT, chances are you will not receive the product or get a refund.

I received my bike a month earlier than expected, which was a pleasant surprise. It arrived well-packaged, and to my delight, it came with additional tools I hadn’t anticipated. Most importantly, the price was low compared to the competition !

This company is using the £2700 I paid for my bike to settle it's debts after leaving me waiting months. Terrible company.

ordered a spare part weeks ago,
Waithing for almost a month and 0 updates on shipping
0 help from support.

Stay away for YT

Their website is completely fried for days, not a single product / bike etc is in stock, their contact form on their website is not working, their social media is not responsive. Such a joke.
Also in a half a year since owning a YT Izzo, i had many problems with it.

Long Story short: 0 customer support.

I've been trying to claim my broken under the protective cover frame under warranty for 2.5 months now. They simply sent a quote requesting for 1743.50€ to replace it under "crash replacement". I am still in the 5 year warranty/guarantee of course. The company is a fraud. Avoid at all cost.

If you are having a similar experience in the EU, file a complaint with the ECC. At least let the officials know of this.

Update:
Response to YT's response 7/15/25

Hey YT,

Your reply completely misses the point.

What I’ve experienced is not just delay. It is deflection, blatant disregard, and flat out avoidance. A warranty claim unresolved after nearly 17 weeks, broken agreements, and total silence from leadership.

I am not the only one. Plenty of others are dealing with the same.

I am still open to resolution, but this response is part of the problem, not the solution.

Original review:
I was once proud to ride YT. But their warranty process has turned into a 15-week stall filled with delays, broken agreements, and total silence from leadership.

My Jeffsy frame cracked. I submitted a warranty claim and agreed to a black replacement frame, a compromise I made in good faith even though it wasn’t my original preference. But that frame never arrived. After more than three months of follow-ups and escalation, the only recent development has been a recycled estimate that I might receive the same black frame in another 8 weeks, with no guarantee or transparency.

Andreas from YT USA has responded, but his messages have been limited, rigid, and lacking any transparency, empathy, or customer-first mindset. Meanwhile, YT’s leadership, including their CEO, Managing Director, and President, have not responded at all, despite my detailed outreach.

YT’s marketing paints a picture of a brand that supports its riders. But when something goes wrong, there is no support in sight. Not one public-facing customer service response exists on any platform. Just silence.

I’ve saved all communications and am sharing this to help others make an informed decision. I’m still open to resolution, but riders should know what they’re signing up for if something goes wrong.

Want to reach leadership yourself?
markus.flossmann at yt-industries.com (CEO)
martin.menne at yt-industries.com (Managing Director)
jeff.taylor at yt-industries.com (President)
andreas.mirzaie at yt-industries.com (Warranty USA)

Update
YT REMOVED my Facebook review from their official pages. I posted the same story I shared here, which is a clear account of my experience. Their response? Delete it!!
That tells you everything!
Luckily, I took screenshots before they were removed, but can't post here. Search Reddit for the same title as this post and you can find the screenshots.

This is the brand they do not show in their marketing. Deleting honest feedback instead of addressing it.

Very happy with the bike. But!!! After about eight months, my rear shock started leaking, which wasn't a problem in itself. I sent the shock to YT, and now, seven weeks later, still no shock!? After several emails in which I indicated I was going on a cycling holiday and expected an immediate solution from them, their response was standard. "Thanks for your message... there's a delay. Waiting two months for a simple repair/replacement is unacceptable for a €4300 bike."

going on 2 weeks since order and zero communication. Emailed customer support and got an auto response with a ticket number about a week ago and still nothing. Tried calling today and they won't even take my call. Starting to feel like this is a scam . Just got a notification that the bike I want to order for my wife is back in stock but can't see myself giving them more business if they can't even handle the current order.
Edit: got my bike and it’s great. Communication was great up till the order was placed and then again once the bike was shipped. Just next more communication in between.