yoyakunow Reviews 

1,300
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional packaging, noting that delicate figures and items arrive safely wrapped in protective materials. Buyers also appreciate the prompt, helpful, and polite customer support team that guides them smoothly through every step of their purchase. However, some people mentioned that order processing and shipping times could occasionally take a little longer than expected. A few reviewers also noted occasional delays before items were actually dispatched from the warehouse, requiring a bit of patience. Others pointed out that waiting for orders to ship can sometimes feel prolonged compared to larger stores.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly, securely packaged,... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure packaging that ensures... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting fast responses and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent communication and... See more

Order

People report positive experiences with order processes, highlighting fast shipping, secure packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic experience buying an exclusive figure. No issues whatsoever and will use the service again in the future. The website is easy to use and has live stock tracking, something... See more

Rated 5 out of 5 stars

Prices were fair and communication was always good. To be honest I don't care to much if I receive a product with a small dent on the box but that couldn't have happened since my order was packed with... See more

Rated 5 out of 5 stars

Items were prepared for shipping on Jan 14th, shipped via EMS on the 19th, and received today on the 29th. All in all really great as thats how EMS normally takes for orders over here in the Philippin... See more

Rated 5 out of 5 stars

Excellent communication - responds within a day or two and always clear. Found an item I was looking for and couldn't find elsewhere so good to have this shop on your list of places to look at. Items... See more


Company details

  1. Hobby Store
  2. also in
  3. Figurine Shop
  4. Import Export Company
  5. Trading Card Store
  6. Video Game Store

Written by the company

Preorder Shopping Service from Japan. We at YoyakuNOW help you to preorder and buy all kinds of products such as hobbies, exclusive Japanese items like Anime Figures, Trading Card Games and much more! Buy safely directly from the maker and official Japanese distributor with YoyakuNOW


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,300)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The customer service is very fast to…

The customer service is very fast to answer all of your questions! And they are very helpful and friendly!! I highly recommend buying from this company!! The figures I ordered arrived fast and in great condition!! Yoyakunow is a great company to buy figures!! Highly recommend this company and the prices are really good!!

21 August 2026
Rated 4 out of 5 stars

Very good service

Yoyakunow was very helpful in answering any questions I had about my order and my item was packaged really well. However, it is worth noting that it can take some time for them to ship your item.

18 August 2026
Rated 5 out of 5 stars

Excellent experience

Good service from store front, easy to use website. Good communication from the customer service team when came time to set up delivery.
Delivery arrived safely well packaged.
Was my first time receiving a delivery from this store and I will definitely use again in the future.

18 August 2026
Rated 5 out of 5 stars

Great customer service

Customer service was very prompt, and they quickly resolved an issue I had with the shipping company. The playpen arrived very well packaged and protected. I have no complaints about the time it took from placing the order to shipment.

18 August 2026
Rated 5 out of 5 stars

Combining orders and shipping is great!

Having the option to store and combine different orders into one shipment was great! Communication about my shipping options was great aa well and I received all my figures safely and very carefully packaged!

7 August 2026
Rated 5 out of 5 stars

The customer service and shipping…

The customer service and shipping arrangements were handled professionally from start to finish. The company provided excellent communication and clear, detailed information regarding the available shipping options. The representative was patient, knowledgeable, and attentive throughout the process. I truly appreciate the time and effort they devoted to addressing my requests and ensuring a positive customer experience.

5 August 2026
Rated 5 out of 5 stars

Great service all around

Very fast response times from their support service, clear guidelines and instructions on how to request shipping, fair prices, good shipping alternatives and many more.

24 July 2026
Rated 5 out of 5 stars

good experience

I had a great experience with yoyakunow. My package arrived quickly and was packaged with care. Everything was in perfect condition when it arrived, exactly as described, with no damage at all. I'm very happy with my purchase and would definitely order from them again.

24 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look