Youtooz Reviews 

Youtooz has been incredibly helpful for me and I’m a loyal customer of Theirs. All of their products are high quality and pre orders are always worth the wait! When I need to change my address for a product I bought it’s alway an easy process! The staff are so nice and their products make for wonderful gifts!

Long delevering time with is fine, but then one of the Youtozz is wobly and can barely stand on its own. The other one has paint faults all over wich for me is annoying ASF....

staff are always so friendly through the support service, love the products they offer, even with the wait time, always worth it.

My daughter pre-ordered an item in October. I figured a pre-order, they find out how many items to get, and they order it.

Item said it shipped December 31st. USPS still says waiting to receive item.

Weeks went by and no updated shipping. We reached out and they said oh, they were waiting for the item to arrive by sea from China. And it'll be 20-30 days.

Item is stuck in sea customs in china since the 12th of January. Reached out to them and they said it'll be an additional several more weeks.

They've taken my money and I never received the item I ordered in October. If they try to keep my money, I'll be contacting my bank for fraudulent charges.

Received the following information - item still stuck in China after all this time. It'll be another 20+30 days, but reassured it was on the move. Several days later, it's still scanning at the nansha ocean terminal. So still not out of China.

Timeline
Pre-order October (youtooz does nothing)
Dec 31 - item "shipped" USPS tracking number. Lies. Item didn't ship USPS..
Jan 12th - item listed stuck in China customs.
Feb 2nd - item still scanning in china. Will be at least another 30 days to reach USA..
Feb 11th - item still scanning in china. Will be at least another 30 days to reach USA.

This will be the last thing we ever spend money on from youtooz.. if we ever receive it. Tracking number 9261290400217604068821

What I expected would occur timeline
Pre-order ends octir 2025.
October 2025 Item ordered from China
October 2025 - item dispatched from China
Dec 2025 - item arrives in USA
Dec 31 2025 - item is shipped via USPS.
Jan 15 2026 - item received.

Clearly ocean freight is not the way to go. A note when you preorder something that says the ship date means shipping from China, please expect it to take several months before it'll arrive in the USA. We could air freight it, but we don't. Delays may be several months. I definitely wouldn't have preordered.

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Great customer service twice now that I’ve given the incorrect delivery address and they’ve managed to change it within hours of me messaging them. It said definite five star from me. Thanks guys.

Update 1/6/26: I finally received a response after weeks of silence. Apparently if you want a response from this vendor, you'll have to leave a review. Nice. I will not be ordering from them again. Its not the way to do business. Period.

I ordered a Toy Chica on Jan. 5., and cannot get a decent update. I've sent email requests asking for a status update, with only a notice that someone will get back to me within 3- 5 business days. That has not happened. I see confusing and downright misleading updates on the tracking number provider. Is the product coming from China or the US? I cannot tell. I've ordered the toy, that no other site seems to carry, for my grandson. Its been over a month and I am very disappointed in the service. If I could cancel and be refunded I would. I will never order from this site again and will advise anyone who asks to avoid this site. I feel scammed.

It's good, great. If you are impatient, these items will take a while to come. I'd say if you can, forget you ordered it and let It come as a surprise. If anything is wrong, Support is helpful. Otherwise, great products.

The website is incredible, easy to read, and not overly colorful. Products are clearly listed and organized, with a great FAQ page. The support team, while not the fastest to respond at times (longest I've waited is 8 days, they claim 3-5 is average, fastest was about 12 hours), they are so incredible. They canceled my order and gave me a discount code so I could still get the pre-order price for a normal order, even though the issue was entirely my fault. When I thought I missed my window to get an order, they explained that it hadn't gone live yet, and was simply an error. Quite possibly the best support team I've had the joy of interacting with.

I ordered an item in August 2025. Estimated shipping was in December 2025. I haven't received anything. I've attempted to email twice, per the website....with no response. Where's my order???

Overseas pre-order, the item was meant to deliver in December and went into exception on the tracking. It is now the end of January and it is showing return to sender, Youtooz have not been in touch at all and do not respond to emails.

Another flawless transaction. Bought more Arcane figures, which I can't get enough of, all expertly packed and arrived fast. Once again, an absolute pleasure to buy from. Always highly recommended.

I had some problema due to international shipping but they were able to resolve them as soon as I contacted them. The plushies are great quality and they have one for almost every fandom.

Needed to change my address for an order and customer support was able to get it changed and confirmed quickly and making me assured I would still get my order

Support was very fast answering my email and resolving my issue. While they stated it could take 3 to 5 days i received an answer and solution in about 3 hours.

Absolutely LOVE their plushies!!! Bought the FNAF ones 2 years ago for my son and he Absolutely loved them! Still does! I Just bought the Owlbear plushie and excited to get it!!

I ordered an animator vinyl figure and it unfortunately arrived broken. The packaging for both shipping and the actual product were in good shape and showed no damage so it looked like an unfortunate situation prior to packaging.

However the support system of Youtooz was amazing! I was expecting only a refund since it was a limited run of figures but they pulled a surprise and are sending an actual replacement!

The process was very quick, professional and made an unfortunate situation much better!

Highly recommend.

I ordered 2 of the Dungeon Soup Barbarians. The cardboard box they arrived in was pristine, but both of the figurines were broke. The foot standing on Medusa's head was detached on both figurines. I've emailed the company and I'll update this review as things progress.

** Update **
The company has reached out to me in less than their 3-5 day policy, so I've updated my experience by +1 star. I've sent them the photo they have requested. I'll update again later.

** Update #2 **
Company sent me 2 replacements for the 2 that were broke and I was allowed to keep the broken figurines. After another 30 days, the replacements arrived. 1 of them was fine, the 2nd one was broken in the same spot the first 2 were broken. I'll give them another +1 for trying to make things right, but they really need to work on their quality control.

awful customer service, item arrived damaged so i emailed customer service who asked for images next to my order number, to which which i sent, then got the exact same response a week later. i think they just try to fob you off until you go away. $40 down the hole, will never order anything from these scammers ever again.

Compete waste of time and money. My package never showed up and refunds are impossible and its been almost 6 months. My tracking number disappears minutes after getting a new one, so my order isn’t even locatable. There’s $40 just gone forever. I hate this site so much. You take a serious risk buying from this scam site. I just want my money back.

They let me change the shipping location of my order promptly through the support team and it was a very good experience, very nice interaction