Youth & Earth Reviews 

337
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of premium health supplements that successfully boost daily energy levels, improve sleep quality, and thoroughly support overall vitality and wellness. Many reviewers emphasize that the support team provides remarkably prompt, friendly, and knowledgeable assistance whenever questions arise about proper product usage or health goals. Though some customers noted minor product sensitivities or raised concerns regarding specific sweetener ingredients included within certain drink formulas. A small number of people also reported occasional challenges concerning packaging difficulties or delivery timing issues experienced during their orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting high quality and effectiveness... See more

Customer service

People report positive experiences with customer service, highlighting fast responses and helpful guidance on... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Response time

Reviewers mention positive feedback about response time, highlighting that support agents reply promptly and... See more

Service

Consumers find service to be exceptionally positive, reporting that everything is dealt with speedily and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I was unsure about what I supplements I should and shouldn't be taking. So I contacted Youth and Earth, told them what I what supplements I was taking, told them what areas of my he... See more

Rated 5 out of 5 stars

I have just received the most excellent assistance and customer service from youth and Earth. Everything was dealt with speedily, and thoughtfully. I obviously rate their products or inlet be using th... See more

Rated 5 out of 5 stars

Fantastic, prompt customer service from Youth and Earth (Y&E), even when Royal Mail let me down recently, Y&E answered my email in moments, had a solution and the replacement product was with me t... See more

Rated 5 out of 5 stars

I have used the Liposomal B complex liquid for few months, which tastes really nice and felt like it is doing its job. I had to cancel subscription for time being as per other meds taking and they... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

At Youth & Earth, we believe ageing isn’t something to fear - it’s an opportunity to thrive! As the largest supplier of NAD+ boosters in UK and Europe, we provide the highest purity, bioavailable supplements—from NMN to cutting-edge longevity formulas like our V14 —that support cellular energy, vitality, healthspan, and overall wellbeing. With thousands of happy customers and a commitment to transparency, quality, and innovation, we make healthy ageing simple.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

337 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(337)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I recently experience some issues accessing my account and filled out a form & didn't expect to hear anything until at least a weeks time. Within the hour I had been contacted by someone & all resolved extremelly quickly.

Very happy with the service & product I brought (NMN Sublingual Powder)

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Definitely would recommend

I have used this company’s supplements for a couple of years ,, the products come very well packaged & quick. The customer service are extremely helpful! I would definitely recommend using Youth & Earth,,
Tia Proud UK

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company and great choice of…

Fantastic company and great choice of products. Love the packaging too. Customer service is excellent in dealing with any product queries and respond really fast. Im very pleased to have found this ethical and innovative supplement company

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Why subscribe

Subscription not fulfilled.

26 April 2025
Youth & Earth logo

Reply from Youth & Earth

Hi Graham,


Thank you for your feedback. We completely understand your frustration, and we sincerely apologise for the inconvenience. Due to an unexpected surge in demand for our V14 product, we experienced a temporary delay in fulfilling some subscription orders.

We did send out an email update to affected customers, including two 40% discount codes as a gesture of goodwill. When you reached out to us directly, our team promptly explained the situation and assisted you in applying those codes to your upcoming orders.

Our next batch is on the way, and we’re doing everything we can to ensure timely delivery moving forward. We truly appreciate your patience and understanding, and we’re here if you need any further help.


Warm regards,
Youth & Earth Team

Rated 5 out of 5 stars

My experience has been excellent with…the attention to client, you feel they really care.

My experience has been excellent with them, first when reaching out for an out of stock product, then when the courier company never delivered it and instead they sent it back. I was very fast offered a replace and sent a new product to a different address with a great actitude towards me, always willing to help. So beside al the trouble, they had a super efficient service,fast, friendy... so a 10 out of 10 will be a fair description.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Responsive customer service

I’ve been buying supplements from Youth & Earth for several months and have been satisfied with the quality of the products. I’m also happy with customer service; when my order did not arrive, they immediately responded to my email and sent me new supplements.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic supplement, fabulous customer service

I have purchased supplements from Youth & Earth a couple of times. I really appreciate they stock the kind of products of high quality that I can't find elsewhere.
Although the recent purchase I made has been delayed due to high demands, they were very quick to respond to my query and provided me with a clear explanation and reassurance.
I can't recommend them highly enough.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have a regular subscription for NMN and given my recent tiredness, I decided to try the Vitamin B complex. Having thought I made an error during my purchase, I emailed the team for help. They were super responsive and quickly reassured me that I did not make any error and my order was safely on the way. Am impressed by how quick the team responded and how professional al they were. And very much looking forward to trying my new tonic!!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Resolving account and email problems

Youth Earth consistently provides exceptional service by attentively listening to customer concerns, responding with patience and resolving issues efficiently, l can’t thank them enough for their helpful and friendly demeanour in resolving my account details and helping to change my email address.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much to the Youth & Earth…

Thank you so much to the Youth & Earth Team for sorting out my recent order error. I unintentionally over ordered some of their brilliant products and realising my error, sent them an email by return explaining this (Saturday afternoon), not expecting to have a response until Monday. What a brilliant after-care team! They actioned my request with a personal email back to me, reassuring me that the error would be rectified and a refund issued. This has now been done so thank you again. I can 💯 %, recommend this great company. 👌

12 April 2025
Unprompted review
Rated 1 out of 5 stars

Be cautious of this company

I contacted Youth&Earth three times since the 24th March 2025 in order to arrange a return and refund of items purchased. This was in accordance with the company's own refund policy and UK consumer protection legislation. The company has not responded, I would advise caution when buying from this company.

24 March 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Hi Andrew,


Thank you for your feedback, and we're very sorry to hear about your experience.

We’ve searched our system thoroughly and unfortunately haven’t found any record of your emails or messages at all. It’s possible there was a technical issue, and we sincerely apologise if your communication didn’t come through.

We’ve reached out to you directly to help resolve this and ensure you receive the support you need. We’re absolutely committed to honouring our refund policy in line with UK consumer regulations and making things right.

Please don’t hesitate to reply to our message or email us directly at enquiries@youthandearth.com so we can assist you as a priority.


Best wishes,
Youth & Earth Team

Rated 5 out of 5 stars

I am so glad I found this site.

I am so glad I found this site.
The customer service is above average -fast, nice, informative and they answer questions I would have a hard time asking a regular doctor.
I can't even describe how happy I am and how excited I am to receive my order.
Thank you :)

9 April 2025
Unprompted review

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