Mould; ignored emails
Mould developed in the storage unit because the owner did not heat the facility during the winter. (During one phone call, an employee said "Your contract does not state there won't be any mould".) After more than six months, still no response to the resulting insurance claim; follow-up emails ignored, month after month. A scandalous lack of customer service.
Reply from Storebox - Hamburg Uhlenhorst
Hello PC, thank you for your feedback. We are sorry to hear that there is mould in your compartment. Even in winter, the temperature in our storage rooms is constantly above 15 degrees. If you have any questions about the insurance, you are welcome to contact the insurance company directly at any time: storeboxschadensmeldungen@vav.at
Best regards to Hamburg
Storebox Team