Your Sports Performance Reviews 69

TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

Had a difficult to obtain elbow brace at a great price and in the sale too, so was reduced further. Advised of 7-10 days gap before despatch and managed to better that, with free delivery too. Good co... See more

Rated 1 out of 5 stars

Still waiting after two weeks for my jumper. Really bad communication on their part as I've had to do all the chasing up. I suspect because it's a small business they're trying to source stock from so... See more

Rated 1 out of 5 stars

I purposely messaged them to check my item was in stock and was assured it was and ready for immediate dispatch. I therefore purchased the item from them based on that information. Guess what? Ov... See more

Rated 5 out of 5 stars

came within time frame stated and very good quality items that i couldn’t find on other main stream stores definitely ordering from here again found my new sports store 😄

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2.7

Poor

TrustScore 2.5 out of 5

69 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing service

Amazing service, got exactly what I asked for and shipped out quickly.
Great price as well a lot cheaper than elsewhere.
Me and my partner are chuffed with what we ordered.

Thanks

8 June 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY.

Tried to get away with not delivering the item until I complained to paypal. Now i have returned and they won't give me a refund.
DO NOT BUY FROM THEM IT IS A SCAM.

7 June 2023
Unprompted review
Rated 1 out of 5 stars

very bad customer service

ever since i ordered, i wrote emails to cancel my order, nobody bothered to reply and item was sent 20 days late, after my grand son's birthday had passed, now i dont know how to return the item because nobody is ansering my emails, perhaps somebody can advise me how i can return the item and get my money back, thanks

23 May 2023
Rated 1 out of 5 stars

Worse customer service I have ever come…

Worse customer service I have ever come across worse company I have come across thought they was going to be a legitimate business but turns out to be far from it I would not recommend ANYONE to buy form these I would give them NO STARTS if I could

14 May 2023
Unprompted review
Rated 1 out of 5 stars

Poor Service

Items ordered. Confirmation email received. No further communication received until an email, six working days post order, cancelling the order. No reason given; no apology in the email. No refund yet received. Shabby.

3 May 2023
Unprompted review
Rated 1 out of 5 stars

Awful delivery and communication

I have placed an order for a Nike jacket, it’s been over 2 weeks since my order and I have received no update whatsoever and I have tried multiple times to get in contact with them and still no reply! Shocking service considering how much my order cost.

2 May 2023
Unprompted review
Rated 1 out of 5 stars

If there was a zero star experience, this company would be it

If there was a zero star experience, that’s what I would have rated this company. I have requested an exchange for the same product but a different size - only to be told - I have to pay for the product to be returned to Poland(!), then if it’s still undamaged I’ll get a refund. This company is complete shambles! I won’t even go into details of how long it took from ordering to actually receiving my order because they don’t have any stock in UK, but they keep that quiet when you’re placing your order. Take your money elsewhere and order from a company where you might actually pay a few quid more, but you’ll get your order within a couple of days and if anything doesn’t fit etc, you won’t have any hassle returning what you do not need. If this is how they treat their customers, I’m very surprised they are still trading in the UK. Hopefully a lot more people will leave an honest review of this company. Oh and very conveniently they don’t list a telephone number on their website, only an automated email enquiry.

20 March 2023
Unprompted review
Rated 1 out of 5 stars

Not recommended

Despatch time took too long. Delivery took too long for a paid service. Customer service is non existent. Returns policy is too short and I still don't know if it covers size exchanges.

11 February 2023
Rated 5 out of 5 stars

Can’t fault great company

Can’t fault great company - item was delivered and the Nike bags were exactly how we needed them

3 February 2023
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Reply from Your Sports Performance

Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience!

Rated 5 out of 5 stars

Brill sale item

Brill sale item, I was able to fully track it using shop app and it came a couple of days before it was estimated to, I would buy again from this store.

3 February 2023
Your Sports Performance logo

Reply from Your Sports Performance

Thank you for taking the time to leave a review.Your feedback is important to us, and we are glad to hear that you had a positive experience!

Rated 5 out of 5 stars

It was great service and they told me…

It was great service and they told me when it would come

3 February 2023
Your Sports Performance logo

Reply from Your Sports Performance

Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience and we hope to have the opportunity to serve you again in the future.

Best regards,
Your Sports Performance

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