Yours Car Rental Reviews 

1,788
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 787 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff members for their helpful attitude and professional approach during pick-up and drop-off processes. Reviewers often mention that the overall rental experience is remarkably smooth, fast, and straightforward. People deeply appreciate that the vehicles provided are generally clean, reliable, and perfectly suited for their local travel needs. However, some customers also noted unexpected extra charges, steep insurance costs, or unusually high security deposits. A few other people also experienced occasional service delays, temporary office closures, or minor mechanical issues with their assigned cars right upon arrival.

What people talk about most

Service

Consumers find service to be positive, highlighting friendly staff and efficient vehicle handovers. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are frequently kind, helpful,... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing opinions... See more

Location

Reviewers highlight ambiguous aspects of location, noting that pickup points are not always clearly marked or... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between customers. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The directions to find the car hire pick up from the airport were very clear. Unfortunately, the staff member that served us spoke very little English and consequently was unclear and rather abrupt. H... See more

Company replied

Rated 4 out of 5 stars

It’s a cramped tiny office near the airport PVK - but staff pleasant. Car was scratched all over, front wheels had tyre pressure warnings on (when I collected). It was worrying but at drop off there w... See more

Company replied

Rated 4 out of 5 stars

It's near the airport, 450m. It takes time to do all the procesure.., inside there a small place for kids and a wonderfull AC. At the arrival, please do the registration in the tablet at the balcony... See more

Company replied

Rated 4 out of 5 stars

The rental car perfectly met our needs. Returning the vehicle was straightforward, and they even kindly drove us and our luggage to the airport. The only slightly unpleasant aspect was picking up t... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Welcome to Yours Car Rental, your trusted partner for car rental services with a strong international presence. With nearly 30 years of experience, we pride ourselves on offering a wide variety of vehicles, exceptional customer service, and transparent pricing with no hidden fees. 🌍 Operating in over 150 locations across Greece, Turkey, Serbia, Malta, Albania, Bulgaria, and the United States, we cater to a diverse clientele. Whether you're looking for a compact car for city travel, a robust SUV for adventurous trips, or a spacious van for family outings, our extensive fleet has got you covered. 🚗 What Sets Us Apart: International Reach: We are one of the largest independent car rental networks in Greece, with a growing footprint in several other countries. This ensures you receive consistent, high-quality service wherever you travel. Customer-Centric Approach: Our commitment to customer satisfaction is reflected in the positive feedback we receive. Clients appreciate our friendly and efficient service, easy booking process, and quick vehicle pick-up and return. Variety and Flexibility: Our fleet includes all popular car models, 4X4s, mini-vans, and MPVs, providing options for every need. We also offer flexible rental terms, including short-term and long-term rentals to suit your travel plans. Advanced Technology: We leverage the latest technologies to streamline your rental experience. From online reservations to accepting major credit and debit cards, our processes are designed to make your journey smooth and hassle-free. ✨ Choose Yours Car Rental for your next trip and enjoy the freedom of exploring with a reliable and trusted car rental service. Book now and hit the road with confidence! For more information and to book your vehicle, visit Yours Car Rental.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(1,788)

1,029 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We reserved a car via lastminute.com

We reserved a car via lastminute.com to rent a car in Athens. It was very unclear where to wait for the driver. We had to make 2 phone calls. In the wnd we waited one hour for a company that was a 5 min drive away. The procedure took very long and in the end we were downgraded a car from 5 to 3 doors with the argument that it was more expensive. The car itself was fine. Procedure back to the airport was the same with long waiting time and very angry customers. Never book here again!

29 July 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, we are sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the shuttle and rental process, and we will take them into consideration to improve our services. We hope to have the opportunity to provide you with a better experience in the future.

Rated 5 out of 5 stars

Great communication

Great communication. Really friendly helpful staff. Would use again and recommend

22 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 4 out of 5 stars

Pretty straight forward rental company

Pretty straight forward rental company. Nice people, clear rules. One down side was for me that the claim a GM is in the same range as a quashqai. But in te real life a GM is a very poor car.

12 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, we are glad to hear that you found our service straightforward and our team friendly and helpful. We appreciate your feedback regarding the vehicle category and will take it into consideration. We hope to welcome you again in the future.

Rated 2 out of 5 stars

The car was in bad shape

The service guys were nice, but this is the only one good thing in our last rental. The waiting time for service was very long. Got a car in bad shape. The back camera was broken, the tires were worn-out, one of the lntern was also broken.

22 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, we are sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the waiting time and vehicle condition, and we will review these points to improve our services. We hope to have the opportunity to serve you better in the future.

Rated 4 out of 5 stars

It was an easy and uncomplicated…

It was an easy and uncomplicated booking and check out and check in process. Make pictures by yourself after to check out process to be able to show defects which haven't been detected by the check-in process. You should also check if you really need the full coverage insurance. In my case they wanted me to pay additional 560 euros for the insurance only, but I denied because my credit card supplier is covering up to 75,000 euros for any damages on the car you rent it in any country of the world. Important is that you have paid the car with the same credit card!

25 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, we are pleased to hear that you found the booking and rental process easy and uncomplicated. We appreciate your feedback and helpful advice, and we hope to welcome you again for another smooth rental experience.

Rated 5 out of 5 stars

Everything worked out well and smooth

Everything worked out well and smooth. Car was new and good.

24 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Great and uncomplicated service.

21 July 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 4 out of 5 stars

Staff brilliant - Car not legal.

Staff at the rental office were very proficient and friendly. Unfortunately long queues due to other customers not understanding that you need a credit card (not a debit card) to put your deposit against, or not having driving licences/passports. I would suggest that you put up a sign, in all languages asking customers to please have their documents and credit card ready, and that debit cards will not be accepted. Once I got to the desk, it took 10 mins to fill out the forms and drive away!! Easy!!
One serious point though. It appears to be illegal in Greece under the KOK to have a broken tail light lens which the car given to me had. So please don't hire out illegal vehicles.

22 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you so much for your feedback! We are grateful to serve
wonderful customers like you! We look forward to serving you again

Rated 3 out of 5 stars

Not completelly satisfied

Like: possibility to drop off the car in self at the automatic tower out of the working hours

Dislike: problem on finding my booking and the level of the assigned car was lower than what I booked and paid

20 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, we’re glad you appreciated the possibility of dropping off the car outside working hours using our automatic return system. We’re sorry to hear about the inconvenience regarding your booking and the vehicle assigned. Your comments have been noted and will help us improve our service and communication. We appreciate your review and hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Friendly and quick pick up. The return was easy and professional as well.

4 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

A Company That Truly Cares About Its Customers

This is the second time I've rented a car from Yours Car Rental, and both experiences have been excellent. The staff are always friendly, professional, and very helpful.
On this occasion, I accidentally booked the wrong return time, but they resolved the issue immediately without any hassle. That level of customer service really stood out.
I definitely recommend Yours Car Rental. I personally prefer smaller companies because you build a more personal relationship with the people who work there, and that makes a real difference when it comes to service and resolving any problems.
One more thing worth mentioning is that my deposit was returned just two days after I returned the car, which was much appreciated.
Thank you for another great experience!

19 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Great car rental experience

Quick, uncomplicated, always helpful, car was in a great condition and exactly as booked, staff was friendly too. I would rent a car here anytime again for sure!

21 July 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 3 out of 5 stars

Check in process can be improved, more staff please. Overall a good experience at check out and nice car

Hi,
although I did a reservation long time before on Yours Car Rental website (with Full Damage Waiver included) I had to spent one hour at check in to get the car and have the right contract (with the right price agreed on my reservation). Besides that it was a single guy taking care of the whole activities (check in & out cars in the same time). I thought that as long I have a reservation done before all things will go straight and I don't have to explain more and spend time from my reservation to get it done, but that was the thing :(
The good part is that I got the same car requested - Yaris automatic - new and clean, was very happy with it!

11 July 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your feedback. We appreciate your patience during the check-in process and apologize for the delay caused. We are glad to hear that you were happy with the Yaris Automatic and that the vehicle met your expectations. We will continue working to improve our service and make the rental experience smoother for our customers.

Rated 1 out of 5 stars

We had 2 battery issues with the car in…

We had 2 battery issues with the car in the first week and i booked for 3 weeks. Also the set up of the car was and still is in chinese. I wasn‘t even able to read the attention infos. We‘re a family with a 6year old daughter and a baby. And in my oppionion it was obviously too risky to give us that old Mazda in chinese language. But even yuliya made no mistske.
I asked for a replacement, the employees have been always very friendly and tried to be helpful. It took one week now and i still dont have exchanged car. We planned to do a tour of cyprus - but instead we used the car for short distances in daytime or even not used it for totally 10days by now.. really disapointed :(

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Collecting and returning the car were quick and efficient. Friendly and professional staff.
Good quality vehicle, almost new.
Very happy will use again.

18 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 4 out of 5 stars

Good service, but…

The service at the counter was quick and straightforward. The car was in very good condition. What wasn’t good: on arrival at the airport, it was completely unclear when and where the bus transfer to the hire station was. I first had to ring the station and then wait half an hour. This could be communicated more clearly in advance.

10 July 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

great and fast service

great and fast service, never met better

27 July 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Excellent 👌

First time I have given a car hire company 5 stars! Excellent customer service, clear and easy directions from the terminal, no hard sell for insurance you don’t need, excellent customer service, good car, clear return instructions and quick and easy return.

23 July 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

quick accommodation booking with…

quick accommodation booking with detailed explanation always with courtesy and patience

19 July 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Highly recommended

Very friendly and professional.5 star for service, staff and vehicle. Will definitely hire again.

20 July 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

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