Recent change from over excessive packaging is an improvement. Difficult to comment on the product effectiveness but our 12 year old lab is still going strong. Bit OTT on the email marketing, like mo... See more
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The products are fantastic and the deliveries are always on time. I buy the "Canine Prime" product and find it absolutely fabulous and all my dogs love it, even my picky eater. However having 5 dogs t... See more
Company replied
The new packaging is very welcome and ensures that the product arrives safely. However, we are taking a two-month break in our subscription (August & September) as we have sufficient product to last u... See more
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I have been using canine prime for nearly 3 years I noticed a massive difference in my dogs health, shiny coat, and they are more active and one of my dogs had a problem with autheritis in his back l... See more
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Company details
Written by the company
We're focused on developing scientifically backed products designed to improve the health and lives of pets. That's why we work to provide the most advanced naturally powered nutrition products on the market.
Contact info
Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield S1 2NS, S1 2NS, Sheffield, United Kingdom
- 0800 041 8902
- trustpilot@yourpetnutrition.com
- yourpetnutrition.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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My shih tzu refuses to eat even the…
My shih tzu refuses to eat even the smallest amount of canine prime on her food.I have had to throw so much food away.please can I return for a refund please advise.
8 November 2025
Unprompted review
Reply from Your Pet Nutrition
Hi Joy,
Thank you for taking your time to leave your review.
We are sorry to hear that your dog has not enjoyed our product.
If you would like to give us a call on 0800 041 8902 and we would be happy to help.
Kind regards,
Jamie
Like having a puppy again
I bought a pot of Canine Prime for my Daughter's dog because we were worried about his bones, he's only 7 but has been struggling with the stairs recently. Well he's only having less than half a spoon a day and is bouncing around like a puppy again and his coat is so soft.This little jar will last ages because we don't need to give him the full dose but will continue as he has really perked up since being on it.
6 November 2025
Unprompted review
Reply from Your Pet Nutrition
Thank you so much for sharing this with us — it’s wonderful to hear!
We’re really happy that your daughter’s dog is responding so well to Canine Prime. Hearing that he’s moving more easily again and “bouncing around like a puppy” truly makes our day, and a softer coat is a great sign that the nutrients are doing their job.
Even if he’s doing well on a smaller amount, regular and consistent supplementation is really important to maintain these positive effects long-term. The benefits build up in the system over time, so keeping up the routine will help support his joints and overall wellbeing sustainably.
We’re delighted he has perked up so much, and we’re always here if you ever need any advice or have questions along the way!
Good product
Good product seems to have helped reduce the size of fatty lumps on my 12 year old border collie would only purchase on offers
28 October 2025
Unprompted review
Reply from Your Pet Nutrition
Thank you for sharing your experience! We’re really pleased to hear your Border Collie is seeing some improvement. We understand price is an important factor, so we do try to run regular offers to make it easier for our customers to continue their pets’ routines.
We appreciate your feedback and support!
Amy @ Your Pet Nutrition
The delivery was on time
The delivery was on time. The products seems to be working well. My dog is a lot more active, she seems to be enjoying her food even more now. Its has done everything it promise to do for my aging dog.
28 October 2025
Unprompted review
Reply from Your Pet Nutrition
We’re delighted to hear your dog is feeling more active and enjoying her food again! It’s wonderful that the product is helping her feel her best.
Thank you for taking the time to share such positive feedback — it means a lot to us and our small team.
Amy @ Your Pet Nutrition
Had to stop using it as it made my dog…
Had to stop using it as it made my dog itch. Guess every dog reacts differently to different things
10 October 2025
Unprompted review
Reply from Your Pet Nutrition
Thank you for taking the time to leave us a review.
We’re really sorry to hear your dog experienced itching after using the product. You’re absolutely right — every dog is unique, and sometimes sensitivities can occur. It might be worth noting the ingredients on the product in case you notice it happen again with any other product in the future.
If your product is within the 90 day window, you can return it to us for a refund. Please contact our friendly Customer Service team on support@yourpetnutrition.com for more information on how to do this.
Amy @ Your Pet Nutrition
Molly has so much more energy
Molly has so much more energy, she runs around like a puppy, her pain seems to be less. She also wants to play again during the day except just sleep. Even my friends have noticed a difference in her.
25 October 2025
Unprompted review
Reply from Your Pet Nutrition
That’s such a lovely update — thank you for sharing and leaving your review!
We’re so happy to hear that Molly has her playful energy back and is feeling more comfortable. It’s always heartwarming to know others have noticed the difference too. Give her an extra cuddle from us!
Amy @ Your Pet Nutrition
Stopped eating grass and bowel…
Stopped eating grass and bowel movements larger and firmer. Fussiest dog ever blue a 9 Yr. Old border terrier suffers from cecs but now under control due to grain n gluten free and if this powder helps with digestion even better because I think there is a link with digestion.
1 October 2025
Unprompted review
Reply from Your Pet Nutrition
Thank you for such detailed feedback! It’s great to hear that Blue is doing so well and that his digestion has improved — especially given his fussy nature. We’re so pleased the product is helping to keep his CECS under control, too.
Thanks again for sharing your feedback.
Amy @ Your Pet Nutrition
I’ve started using the powder couple…
I’ve started using the powder couple years ago and I subscribed to receive the product every month. I can clearly say that my 11years old dog is healthy, full of energy and he doesn’t have any problem with his stomach or gut since I started with Your Pet Nutrition. I’m very satisfied and happy to see my dog happy and healthy! I strongly recommend using Your Pet Nutrition.
18 October 2025
Reply from Your Pet Nutrition
We can’t thank you enough for your loyalty and kind words! Hearing that your 11-year-old dog is thriving, energetic, and healthy is exactly why we do what we do.
Your continued trust and recommendation mean the world to us — thank you!
Amy @ Your Pet Nutrition
Doesn't make any difference to any of…
Doesn't make any difference to any of my 3 dogs . Very very expensive for herbs etc . Expensive advertising bumps up the cost . Never heard of this vet and have been in the dog business for 50 years now
2 June 2025
Reply from Your Pet Nutrition
We’re sorry to hear that the product didn’t meet your expectations. We completely understand your concerns — every dog can respond differently depending on their individual needs.
Our formulas are developed with high-quality, research-backed ingredients, but we appreciate your honest feedback and will pass it on to our team.
Thank you for giving us a try.
Amy @ Your Pet Nutrition
I have 5 dogs and 4 cats and no matter…
I have 5 dogs and 4 cats and no matter what we did, they ALL hated it and so much food went to waste!!!
Worst pet product other than rawhide!!!
10 July 2025
Unprompted review
Reply from Your Pet Nutrition
Hi there,
We’re really sorry to hear your pets didn’t take to the product — especially with such a big and diverse group! We know how frustrating that can be and truly appreciate you giving it a try.
We’re proud to offer a natural, health-focused alternative to products like rawhide, but we understand not every pet will love everything.
While no product will suit every pet’s taste (especially with such a variety of personalities!), we’re always open to feedback and looking at ways to improve. If you’d ever like to chat more about your experience, feel free to reach out to us at support@yourpetnutrition.com — we’d love to help if we can.
Thanks again for your feedback, it’s always valuable to us.
Amy @ Your Pet Nutrition
This product has not benefited my dog…
This product has not benefited my dog at all . He looked as if he had enjoyed it but after 3 tubs I wish I had returned them earlier . I wouldn’t have got my money back as I couldn’t find anything about them .
26 May 2025
Reply from Your Pet Nutrition
Hi there,
Thank you for your feedback — we're really sorry to hear that you didn’t see the results you were hoping for, especially after trying three tubs. We appreciate you giving the product a fair go and completely understand how frustrating it is when you feel it hasn’t made a difference.
Just to clarify, we do offer a 90-day money-back guarantee, which is designed to give our customers peace of mind while trying the product. We’re sorry to hear you couldn’t find the details — we aim to make it as clear as possible on our website, but we’ll certainly take your comment on board and review how it's presented.
If you’d like us to double-check whether you might still be eligible for a return, please do reach out to us at support@yourpetnutrition.com — our team is always happy to help.
Thanks for taking the time to share your experience.
Amy @ Your Pet Nutrition
Saw no difference in my dog after 3…
Saw no difference in my dog after 3 months. Waste of money.
After replying to my review, offering a refund, they have declined this as I am just outside the 90 days cut-off.
So be warned.
7 September 2025
Unprompted review
Reply from Your Pet Nutrition
Hi Neil,
Thanks for taking the time to leave a review — we're really sorry to hear you didn’t notice any changes in your dog after three months.
We know how important it is to see results, and while many dogs do benefit from our products, every pet is different and some may take longer to respond. That said, we completely understand your disappointment.
Just to let you know, we do offer a 90-day money-back guarantee, which means you're welcome to return the items within the first three months if you're not satisfied. If you'd like us to check whether you're eligible, please feel free to get in touch at support@yourpetnutrition.com — we’ll be more than happy to help.
Thank you again for giving us a try.
Amy @ Your Pet Nutrition
Appalling customer service
Product did not suit our dog and in fact we think it is what has made him poorly. Not what we want for our elderly dog. However, trying to get out of the subscription has become a major issue. No one answers the phone, you are kept hanging on for unacceptable amounts of time and nobody answers. I’ve just been hanging on for 31 minutes, so now I have done what they expect you to do and hung up as I don’t have time in my day. I’ve just wasted 30 minutes. This means we have not had to pay for our next delivery so we now have two full unopened pots that we will never use and which have cost us a considerable amount of money. absolutely appalling customer service but unfortunately this is how it seems to work with subscriptions once you have signed up, you are trapped.
30 August 2025
Unprompted review
Reply from Your Pet Nutrition
Hi,
I am sorry you have been unable to get through to a customer service agent, we are experiencing a high volume of calls currently which has lead to longer than usual wait times.
You can also cancel your subscription by logging into your account on the website or emailing support@yourpetnutrition.com
Reanna @ Your Pet Nutrition
BEWARE, BEWARE, BEWARE
I ordered an item that was on offer at £89.85 which by the way neither of my dogs would even go near let alone eat it and then the company sent me a second order saying I’d put it on repeat like anyone would spend that amount of money and put it on repeat before they were sure their dogs would eat it and to get a refund they are insisting I pay the postage so be very aware of this company as not only will they put you on a repeat order but they aren’t prepared to help I’m any way
I have returned both orders each worth £89.85 so I expect to get refunded for both as they are within the 90 day period
26 August 2025
Unprompted review
Reply from Your Pet Nutrition
Hi Michael,
It appears you may have signed up to our subscribe and save option. This is free to cancel or amend at anytime and we honour full returns on any items sent back to us within 90 days of purchase.
Reanna @ Your Pet Nutrition
Only buy what you need in case it doesn’t suit your pet
Product did not suit my dog, so I rang and explained young man cancelled subscription said if we returned product which cost £139 they would refund me.
After 2 unanswered phone calls and one message , no response
Update ;
I’ve just received a email saying refund is in my bank 😊 thank you pet nutrition
25 August 2025
Unprompted review
Reply from Your Pet Nutrition
Hi Lynn,
I have located your account and completed your refund. I am sorry for the delay in getting this sorted but I hope this solves your issue!
Reanna @ Your Pet Nutrition
Poor customer experience
Unfortunately canine prime did nothing for our dog, we didn’t send it back as per money back guarantee. I then forgot to cancel the subscription in time so we were sent 3 more! YPN advised I can send back as unopened but the delivery address did not accept returns, this is the rude response I have, I do not appreciate the tone.
Update I have now sent via Royal Mail heard nothing yet
Update 18/8 still no contact from them re my refund despite having received the item back over 2 weeks ago ???? Where is the refund please
Thanks for getting in touch.
It is not our fault if the return courier hasnt fulfilled your request.
Our warehouse is available to accept returns, and we wouldn't refuse any courier.
I understand your frustration but we cannot advise anything more than retrying with a different company.
We need the order back to be able to issue the refund so there isn't anything we can do from our end until it reaches us.
I will raise feedback regarding this, but this is an issue with the return courier you've used, not us.
Supporting Your Pet's Health and Happiness
3 August 2025
Unprompted review
Reply from Your Pet Nutrition
Hi Rachel,
I am surprised to hear that you have had such an issue with your return and I can understand the frustration this has caused for you. I apologise if the tone of the email came across as impolite.
I believe the agent was simply trying to reassure you that the delivery address was correct and that this is something you need to raise with the courier you have chosen for your return. If you are able to get more information from them as to why the return has failed, we will be able to offer assistance on our side to ensure you get your refund.
Please do get back in touch once you have more information from your courier and we will do our best to resolve this issue for you.
Reanna @ Your Pet Nutrition
Definitely seen a difference in last…
Definitely seen a difference in last month want to give it another month defo we'll worth it
2 June 2025
Don’t go there - customer service is awful
It’s a good product - too expensive for the effect it has, green lip muscles supplement from Amazon works just a well, but by far the worst thing about this company is the hard sell, and extreme difficulty getting out of their subscriptions. They’ve only recently added a cancellation option, before then you had to call them and hope they answered the phone. However when I received a product I no longer wanted I found the returns process painful. You have to fill in a very long irrelevant form which is clearly a deliberate tactic and despite them receiving my return on 10th July, I’m still waiting for acknowledgement and my refund. On this basis I would say avoid this supplement - it’s just not worth the hassle and difficulty having to deal with these people.
29th July 2025 Update - now challenged by the company to prove this was a genuine review - well here’s your reference Pet Nutrition - 524046. Look at your records and the time and trouble you caused for me to get my refund.
19 July 2025
Unprompted review
Reply from Your Pet Nutrition
Hi Zoe,
I can see your order was refunded last month. If you have not received this please contact us so we can provide you with an ARN code you can give to your bank to trace this refund.
Our return form is simply a request for feedback so customers can share their thoughts and feelings on the product, allowing us to improve as a company. You do not need to fill this out to return your items.
I'm sorry you seem to be confused in regards to the request for information - this is not to prove your review is genuine but so we can get your contact information to locate your account on the system and ensure your refund had been actioned.
If you need anything else clearing up, don't hesitate to get back in touch!
Reanna @ Your Pet Nutrition
Excellent processing of my order and…
Excellent processing of my order and timely delivery of product which the dog has really improved since taking the Prime Canine
3 June 2025
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