Your NRG Reviews 

5,600
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of ordering online and appreciate the competitive pricing they find for their heating oil. Many people praise the prompt and efficient delivery service, often noting that orders arrive on time or even sooner than expected. Reviewers consistently mention the excellent communication, including timely notifications, and commend the friendly, helpful, and professional staff. However, some customers also noted issues with delivery accuracy, such as receiving incorrect amounts or having orders delivered to the wrong address. A few other people also felt that pre-delivery notifications were sometimes missed, and some experienced challenges with customer service when trying to resolve these issues.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Price

Customers had positive experiences with price, consistently finding it to be competitive and often the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the helpfulness and friendliness of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, quick, and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process, whether online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more

Rated 5 out of 5 stars

Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more

Company replied

Rated 5 out of 5 stars

It was easy to order from NRG's website. I had been getting quotes for a while with the cost of heating oil having risen dramatically but then starting to fall back. They let me know when it was to be... See more

Rated 5 out of 5 stars

Bought heating oil for the first time off NRG , it was best price I could find at the time, due to the climate at moment, was delivered sooner than expected & driver was very helpful & pleasant . It w... See more

Company replied


Company details

  1. Fuel Supplier

Written by the company

Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,600)

4,150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was on time

Delivery was on time. Price was very competitive and the driver was considerate of the property.
I have used NRG many times.

3 July 2026
Your NRG logo

Reply from Your NRG

Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.

Rated 5 out of 5 stars

Great price

Great price. Everything excellent.

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.

Rated 5 out of 5 stars

Reliable

Efficient service delivery when expected with no problems. Very competitive price. This was our first time using NRG will certainly use again and will recommend to others.

16 July 2026
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Reply from Your NRG

Hello, thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.

Rated 5 out of 5 stars

10 out of 10

Excellent price and Service

16 July 2026
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Reply from Your NRG

Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Delivered on time and was by far the…

Delivered on time and was by far the best price.

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.

Rated 5 out of 5 stars

Cheapest on the day,and a prompt…

Cheapest on the day,and a prompt delivery, many thanks .

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.

Rated 5 out of 5 stars

We’re cheaper than my normal supplier…

We’re cheaper than my normal supplier who should be reported for overcharging.
My order arrived before time very happy with NRG with both delivery /price very pleasant driver.NRG Best so far

16 July 2026
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Reply from Your NRG

Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

I have used NRG for years

I have used NRG for years. Every delivery has been prompt after order. Very competitive pricing. Drivers have always been helpful and courteous, telephoning when they are on the way. Highly recommended.

16 July 2026
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Reply from Your NRG

Hello, thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.

Rated 5 out of 5 stars

Pretty early on delivery and a very…

Pretty early on delivery and a very nice and polite driver

16 July 2026
Your NRG logo

Reply from Your NRG

Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!

Rated 5 out of 5 stars

Staff always helpful

Staff always helpful

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, thank you for your five-star review, we are pleased that you are happy with our customer service.

Rated 5 out of 5 stars

New to having oil for my heating/water…

New to having oil for my heating/water as just moved house , used this company for first time all went very smoothly from ordering to having it delivered,

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.

Rated 5 out of 5 stars

Great service

Great service definitely recommend NRG for anyone who uses heating oil

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, reasonable price. Will continue to use Your NRG

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Brilliant

Quick and easy very transparent with prices and delivery dates, website easy to use. Turned up when they said they would will definitely be using them from now on

16 July 2026
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Reply from Your NRG

Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Excellent service

Excellent service - easy online ordering and delivering well before the expected date. Also saves money as cheaper than many of the other suppliers.

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Competitively priced oil

Competitively priced oil, easy to order and quick delivery.

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.

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