Your Mortgage People Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and advisors for providing exceptional guidance, answering all questions thoroughly, and handling applications with absolute professionalism. Consumer feedback highlights that the overall service is remarkably efficient, making complicated financial procedures and mortgages straightforward and stress free from start to finish. Some reviewers were not happy with communication issues and felt confused when speaking to multiple different agents for various tasks. A few individuals also mentioned that updates were sometimes lacking, leading them to frequently chase responses or experience unexpected delays during the process.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the team for providing a quick, stress-free, and... See more

Customer service

Clients share positive opinions on customer service, highlighting constant updates and helpful support... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how professionals make... See more

Response time

Reviewers mention deep satisfaction with the exceptional response time and constant communication provided by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fab service !! I spent many hours talking to Michael Hamilton from Your Mortgage People and he was absolutely brilliant! His knowledge and ability to turn ‘mortgage talk’ into an ‘interesting... See more

Company replied

Rated 5 out of 5 stars

As usual YMP have been brilliant, my go to for my mortgages and remortgages. Always effortless and stress free, even during the interest rate fluctuations caused by Mr President, they handled all... See more

Company replied

Rated 5 out of 5 stars

Francis was my advisor extremely helpful and supportive. He explained all my options and made sure I choose the right one for me. Laura my processor was fab, kept me informed every step of the wa... See more

Company replied

Rated 5 out of 5 stars

I found out about your mortgage people on Instagram so decided to have a look into them as I wasn't far off renewal. Kysmet got in touch straight away and arranged a phone call to talk through every... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker
  4. Loan Agency
  5. Non-Bank Financial Service

About Your Mortgage People

Written by the company

At Your Mortgage People, we search the whole of market to help find the best mortgage deals for you. Getting a mortgage can be an intimidating prospect, but our friendly and professional advisers will guide you through your options and manage the whole process from start to finish.

Looking to remortgage to free up some cash or clear debts?
Perhaps you’re after a better interest rate or to fix your payments?
Maybe you’re looking to move home and need some advice?

In any case Your Mortgage People can help. Get in touch today for a free quote.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,407)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend Kysmet Mair at Your Mortgage…

Would highly recommend Your Mortgage People to any of my friends and family!

As a first time buyer you become very overwhelmed with all the information and what steps to do. However, Kysmet Mair was amazing. His communication with me was constant and always made sure we had the best rate possible. Kysmet made this process so much easier for us, very understanding and would recommend to anyone.

Charlotte and Toby also were amazing, also kept the communication going and made sure everything ran smoothly.

They are all a credit to Your Mortgage People.

10 August 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mollie, we’re so pleased to hear you felt so supported by our team for your first mortgage and that you’d recommend us as well!

Thanks for the positive review, and do make sure you fill out our recommendation form if you recommend us to friends and family, as if they complete an application with us, we’ll send you £100 in vouchers to say thank you! https://www.yourmortgagepeople.co.uk/recommend-a-friend/

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

My experience with Your Mortgage People…

My experience with Your Mortgage People has been amazing. The level of professionalism is astonishing. They are working for you. They will help you find the best deal according to your needs. I will recommend them to anyone who needs to consolidate their debts and obtain a secure loan for home improvement, etc.

30 July 2026
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Reply from Your Mortgage People

Hi Wilhelmine, thank you so much for your kind words, we’re so happy to hear you were impressed by our team’s service and that you would recommend us too!

Kind regards, Your Mortgage People.

Rated 3 out of 5 stars

Communication could better

Communication could better. Some people need to talk through the process. Maybe should ask not assume emails work???

31 July 2026
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Reply from Your Mortgage People

Hello Andrew,

Thank you for your review. We take all feedback seriously so your comments will be passed on to management to highlight the importance of varied communication styles with customers. We are glad we were able to help you with your mortgage and wish you all the best.

Kind regards, Your Mortgage People

Rated 5 out of 5 stars

Your Mortgage People

Your Mortgage People approached the work professionally and efficiently and helped us in every step of the way, highly recommend. Sophie in the team was there for us and helped with a exceptional customer service.

14 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Erol, we’re delighted to hear this, thanks so much for the positive review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

I'm very happy with all three…

I'm very happy with all three remortgages they have completed , from very beginning to the end . The service was great!!! Thanks to Alan , Tianna , Rebecca

10 August 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mirek, thank you for sharing your feedback and for your repeat business too! We’ll be sure to share this with the team.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Brilliance under one umbrealla

An absolute pleasure to work with such professionals that place the utmost importance in getting the right product to meet your needs. Communication at all levels completely perfect, adhering to your needs on top of their agenda, information and clarity faultless. Everything completed in a timely manner as given in their time estimation and all this whilst I managed to continue working with clear mind whilst al the hard work was completed behind the scenes. I would absolutely recommend their services and a special applause for Shahid Khan who was just A1, so professional, thorough and courteous every step of the way.

31 July 2026
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Reply from Your Mortgage People

Hi Ediz, thank you for sharing your positive experience with us! We are delighted to hear your feedback and that you were impressed with the product and communication. It’s great to hear Shahid went above and beyond for you too. We will be sure to share your review with him!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Very professional and communicative

Very professional and communicative

6 August 2026
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Reply from Your Mortgage People

Hi Grace, thank you for the great review, we're so pleased to hear this!

Kind regards, Your Mortgage People.

Rated 2 out of 5 stars

Not upfront with costs

Company was professional and handled everything reasonably well.
When fee are discussed I was told it would be around £200 which was paid.
I asked the worker of this was Al that was charged only to go d out later they wanted about £1500 in completion fees.
Very deceptive company

30 June 2026
Unprompted review
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Reply from Your Mortgage People

Hello Ben,

We take reviews very seriously as feedback is important to us, we are glad that you found our staff to be professional, but take on board your comments around the fees. While the fee is referenced in multiple places throughout the process, your comments will be fed back to management to review to see if we can improve.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

I recently dealt with Your Mortgage…

I recently dealt with Your Mortgage People and I have to be completely honest. I am more than impressed with the way everything was handled, but especially the staff. In particular, I would like to say a huge thank you to Oliver Roe. Oliver went above and beyond for myself and my family, and he put up with all my questions and queries and concerns with such a friendly and compassionate attitude. Oliver is truly an asset to the company. I would also like to thank Laura for assisting and putting my mind at ease. Overall, the service I received from this company was brilliant. I would also like to acknowledge Simon, who stepped in at the last minute and assisted whilst Laura was on leave. This company goes out of its way to make sure that you have a seamless journey with them. I highly recommend them. Thank you for all you did.

27 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Claudine, thank you for your review! It’s lovely to hear you would recommend us and that you were pleased with the support from Oliver, Laura and Simon in our team too! We’ll be sure to pass your kind words over to them all.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Was well looked after and any questions…

Was well looked after and any questions they where really happy to help and guide you through the process.

4 August 2026
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Reply from Your Mortgage People

Hi Maxine, this is fantastic to hear, thanks for leaving us a great review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional and regularly kept me up to date with my application. Staff were super helpful, friendly and professional throughout the process.

3 August 2026
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Reply from Your Mortgage People

Hi Jo, we’re so pleased to see this review, thanks so much for sharing your feedback with us!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

EXCELLENT SERVICE

I cannot thank Mia, Lizzie and Dylan at Your Mortgage People enough for the support they gave us throughout our mortgage journey. From the very beginning, they were professional, approachable and incredibly thorough, taking the time to explain everything clearly and making what could have been a stressful process feel straightforward.

They secured us a mortgage with a reputable lender at an excellent interest rate, and I genuinely felt they were working in our best interests every step of the way. What stood out most was their communication. We received regular email updates, so we always knew exactly what stage we were at and what would happen next. It gave us real confidence and peace of mind.

It’s easy to focus on numbers when it comes to mortgages, but behind every application is a family, a home and a future. Mia, Lizzie and Dylan never lost sight of that. They treated us with kindness, patience and genuine care, and we always felt valued rather than just another case.

I would wholeheartedly recommend Your Mortgage People to anyone looking for a knowledgeable, trustworthy and supportive mortgage broker. Thank you all for making the experience such a positive one.

3 August 2026
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Reply from Your Mortgage People

Hi Kailash, we’re delighted to read your lovely feedback following your remortgage with our team. Thank you so much for the detailed review, we can’t wait to share this with Mia, Lizzie and Dylan! It’s great to hear you felt so supported by them and this made you feel confident throughout the remortgage process and that you also got a good deal to suit your needs too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Remortgage

Its the first time in years we have changed our mortgage lender so we contacted your mortgage people for advice and guidance.
They proceed to find us the right mortgage with a good rate which benefits us greatly.
From start to finish around 6 weeks which is about the norm when changing lenders firstly andy was our go to mortgage advisor who found us the mortgage. He was literally first class in advice and correspondence who found us the best deal.
We then was passed on to mia who's guidance and professionalism from phone calls to emails was impeccable
From our first contact to the final conversation upon completion mia was brilliant and understanding and a total professional and is a credit to your Mortgage People .
We will definitely us their services again in a couple of years time when we re Mortgage and hopefully I drop on Andy and mia .
I would really recommend your Mortgage People
Many thank for your help and patience
Andy

31 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Andrew, thank you so much for this glowing review! We’re also grateful to hear that you would recommend us as well, we’ll be sure to pass over your kind comments to Andy and Mia!

Kind regards, Your Mortgage People.

Rated 2 out of 5 stars

Won't be using again…

First time I used them it was spot on and everything went smoothly,but this time the whole process was a nightmare. Iv constantly had to chase things up and make changes as they,d done things wrong.

3 August 2026
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Reply from Your Mortgage People

Hi Andrew, thank you for your review, we are sorry to hear you are dissatisfied. Feedback is very important to us, especially where we can make improvements so please bear with us whilst we are looking into your concerns. When we have reached a conclusion, we will update this comment.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, impartial advice and swift actions. Lindsay Laughton was superb in her support and patience throughout

I thoroughly recommend this business

3 August 2026
Unprompted review
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Reply from Your Mortgage People

Hi James, thank you so much for this review, we'll share your feedback with Lindsey!

Kind regards, Your Mortgage People.

Rated 4 out of 5 stars

Good People …

We ve been working with YMP for about 5 years now , for our mortgage requirements and they seem to deliver every time. They are a good bunch of people there.

5 August 2026
Unprompted review
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Reply from Your Mortgage People

Hi Niro, thank you for sharing your positive experience with us and for your repeat business too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

A fantastic service and experience…

A fantastic service and experience throughout. I needed to remortgage anc pay off HTB. The advice, approach, process, team and partner services provided at each stage made it cost effective, easy and as stress free as possible. Thank you your mortgages people for enabling this huge milestone on my behalf.

3 August 2026
Unprompted review
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Reply from Your Mortgage People

Hi Tina, thanks so much for the glowing review! We’re thrilled to hear you had a fantastic experience with our team and how they made things easy and stress-fee for you!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent

Excellent - prompt - and everything was well communicated.

30 July 2026
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Reply from Your Mortgage People

Hi, thank you for your review, we're so glad to hear this!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Mortgage People was our first point of contact…

Lindsey was our first point of contact and she was so helpful and sorted out the best deal available then when we had anything we weren’t sure about we contacted Owen who sorted things out with the lawyers appointed to us . I absolutely recommend them.

31 July 2026
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Reply from Your Mortgage People

Hi Jeff, thank you so much for your feedback, we're so pleased to hear you got a good deal with us! We’ll pass your kind comments over to Lindsey and Owen.

Kind regards, Your Mortgage People.

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