I was able to QUICKLY get through to an Oncourse Home Solutions associate (Chris) who EFFICIENTLY and PROMPTLY took care of setting up with a local plumber. I was able to understand Chris, and he, al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We noticed a pipe with small pinhole leaks in our basement, not an emergency situation, but something that needed attention. We placed a call to Oncourse on Thursday morning. The service call was con... See more
Company replied
Freddy Mendoza and his associate were wonderful. The repair of my washing machine was quick and clean. I was very impressed with Freddy. My machine doesn't grind anymore and goes through its cycles as... See more
Company replied
The fact that the original appointment was move back a month in itself is amazing. And that the tech was able to service AC and Generator as well is also amazing. The tech keeps your informed as to th... See more
Company replied
Company details
- Home Insurance Agency
- Air Conditioning Repair Service
- Appliance Repair Service
- Boiler and Heating Service
- Plumber
Written by the company
At Oncourse Home Solutions, we are a people-centric organization serving 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.
Contact info
1415 W Diehl Rd. Ste 270, 60563, Naperville, United States
- 1-888-801-5057
- awr.customersupport@oncoursehome.com
- yourhomesolutions.com
4.4
Excellent
299 reviews
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It seems like every time I receive my…
It seems like every time I receive my monthly bill recently there's a slight increase in the charges! I do not understand why, but I don't like it. Being retired and on a fixed income every penny counts and these unexpected increases are upsetting!
28 October 2025
Reply from Oncourse Home Solutions
Thank you for sharing your concerns. We understand how important it is to have clarity and consistency in your monthly charges—especially when every dollar matters. We’re sorry for the frustration these unexpected increases have caused. We’d like to review your account in detail to explain the changes and ensure you have the right plan for your needs. One of our Help Desk Agents will review your account and reach out to you to assist further.
Our experience with the Oncourse team…
Our experience with the Oncourse team was great. Rick and Noah's crew set up our new HVAC system and were very knowledgeable, prompt and did a great job overall. Highly recommended!
12 September 2025
Unprompted review
Reply from Oncourse Home Solutions
Thanks so much for the great feedback! We’re thrilled to hear Rick and Noah’s team delivered a spectacular installation—your satisfaction means the world to us.
Trusted Home Service
Oncourse Home Solutions is an awesome company. The gentleman arrived on time and checked for gas leaks inside and outside my home.
15 September 2025
Reply from Oncourse Home Solutions
Thank you for the kind words and for recognizing our commitment to thorough, timely service. We're glad to hear your technician provided a complete inspection and helped ensure your home’s safety. It’s feedback like yours that keeps us striving to be “awesome” every day!
Reply from Oncourse Home Solutions
Thank you for the kind words! We're glad to hear our team was able to respond quickly and provide the knowledgeable, courteous service you deserve. We truly appreciate your feedback!
Arrived on time checked furnace did a…
Arrived on time checked furnace did a good
Job
2 September 2025
Reply from Oncourse Home Solutions
Thank you for sharing your experience! We're glad to hear everything went smoothly and that the furnace was checked thoroughly. Timely, quality service is always our goal, and we appreciate you taking the time to let us know.
I never expected such fast & efficient…
I never expected such fast & efficient service. I am very pleased.
30 August 2025
Reply from Oncourse Home Solutions
Thank you for the wonderful feedback! We're so glad we could exceed your expectations with fast and efficient service. Your satisfaction means a lot to us!
Matt was very courteous and explained…
Matt was very courteous and explained exactly what he would be doing.
11 September 2025
Reply from Oncourse Home Solutions
Thank you for the kind feedback! We're so glad Matt's courteous approach and clear communication made your experience a positive one—he truly represents the level of service we aim to provide.
Professional process
Professional process. Claim registration to resolution done very efficiently
5 September 2025
Reply from Oncourse Home Solutions
Thank you for the great feedback! We're glad to hear the entire claims process was handled professionally and efficiently—it's exactly the kind of experience we strive to deliver every time.
Reply from Oncourse Home Solutions
Thank you for the kind words! We're glad to hear everything ran smoothly and that you were happy with the service—timeliness and quality are what we strive for every time.
Reply from Oncourse Home Solutions
Thank you for the great review! We’re proud to be punctual and committed to supporting our local community—your recognition means a lot.
Very nice and knowledgeable
11 September 2025
Reply from Oncourse Home Solutions
Thank you so much for the kind words! We're thrilled to hear you had a great experience and appreciated our expertise. Looking forward to helping you again soon!
Your representative was timely
Your representative was timely, very professional and courteous. Thank you 😊
4 September 2025
Reply from Oncourse Home Solutions
Thank you for the review! We're so happy to see that you received timely, professional, and courteous service. We're here when you need us, and thank you for trusting us with your home coverage needs.
Update on Still a low rating and I don't…
Update: the plumber rescheduled for this afternoon, and the customer service agent for Home Course seemed sincerely concerned about my complaint. I'm going to conclude that I've just been unlucky, and give this all a chance to work out. (Still a low rating and I don't understand why everyone else seems to having great success. The emergency from Friday finally got scheduled for this morning, but now the plumber called to say his machine is broken and can't make it. So now it's maybe Friday, a week after I first called in the collapsing sewer. And here's the thing: I have a great plumber. They were here on Friday with their functioning machine. They know what's going in there. They have pictures. And if I could hire them for the repair they'd be doing it now. But instead I have to wait around for a company I've never met to get their machine working to come and tell me what I already know.)
10 September 2025
Unprompted review
Reply from Oncourse Home Solutions
Thank you for taking the time to share your experience — we truly appreciate your honesty and patience. We're very sorry to hear about the delays and the frustration you've faced, especially given the urgency of the situation. We understand how stressful it must be to deal with a collapsing sewer and not be able to move forward with a trusted plumber who already has the necessary information.
While we’re glad our customer service team was able to connect with you and show concern, we recognize that the scheduling issues and equipment failure have made this process far more difficult than it should be. This isn’t the experience we aim to provide, and we’re actively working to improve our coordination and reliability to prevent situations like this in the future.
We’re committed to making this right and ensuring the repair is completed as quickly and smoothly as possible. If there’s anything more we can do to support you in the meantime, please don’t hesitate to reach out.
Thank you again for giving us a chance to resolve this.
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We're thrilled to hear that our customer service, punctuality, and organization met your expectations. Your feedback means a lot to us and motivates our team to keep delivering excellence. We look forward to serving you again soon!
I had a gas leak that was detected
I had a gas leak that was detected. The service provider came out and repaired it after some work. I'm thankful to have had a coverage and to have it taken care of right away!
5 September 2025
Reply from Oncourse Home Solutions
Thank you for sharing your experience! We're so happy that our team was able to give a 5-star experience! We'll be here when you need us in the future!
Reply from Oncourse Home Solutions
It's delightful to see that our technician was able to get things done quickly, did a great job, and he was friendly! We aim to please! We look forward to serving your future needs and are here when you need us.
Refrigerator replace ice bucket
They call right away. They hear and know how to fix it. I called for my garbage disposal. Never called them.
4 September 2025
Reply from Oncourse Home Solutions
It's wonderful to see that you had such a great experience and your problem was quickly solved. We're looking forward to serving your future home warranty needs!
Home Solutions Repair
Fast, thorough, quality, friendly, reliable, professional and outstanding service. All issues were resolved and completed in a timely fashion. Thanks so much for your great service!
4 September 2025
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Fast, thorough, and friendly service is exactly what we aim to deliver every time, and it's great to know we hit the mark. We truly appreciate your support and look forward to helping you again whenever you need us!
the mechanic did excellent work. you can't ask for anything more. i would definitely use them again
The company is great to deal with. they show up on time and the mechanic did excellent work. you can't ask for more than that. I would definitely use them again
29 August 2025
Reply from Oncourse Home Solutions
Thank you for the great feedback! We're so glad to hear that everything went smoothly—from showing up on time to delivering excellent work. It's always our goal to make things easy and reliable for our customers, and we're grateful for the opportunity to serve you. We truly appreciate your trust and look forward to working with you again!
Reply from Oncourse Home Solutions
Thank you for the review! We love seeing those 5-stars, but above all we love earning those 5-star reviews. We're happy to see the service was performed as expected, and in a timely manor. We look forward to serving your future needs!
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