Your.Software Reviews 

I have bought several software licences from Your Software. Very reliable, good value.

Firstly, the software was on offer at a very good price. Then I was able to use Paypal to make a payment and the activation key was sent to me straight away. The key worked fine and I was up and running soon afterwards.

Could not complete the purchase as you require me to tick the box for automatic renewal. I fell into this trap before and got caught for a factor of 4 times the cost for renewal. This is sharp practice. I know you say that once I sign in I can cancel the auto renewal. You have so many hoops to do this that it is easier to go to a more honest provider

License key was delivered immediately and worked as anticipated. Price was competitive.

Excellent product and price. Easy to install and support if you need it.

I tried to purchase software from Your.Software (Software Outlet BV), but the experience turned into a complete nightmare.

During my first checkout attempt, an error message appeared. Despite the error, my credit card was charged and the money was deducted. However, the purchase was never completed on the website: no invoice, no license key, no order confirmation, and according to their support, no record of any purchase in their system.

Assuming the first attempt had failed due to a technical glitch, I tried buying it again. On the second try, the system explicitly stated that the payment had failed. When I checked my bank account, I discovered the company had attempted to charge me twice—once successfully and once as a failed transaction.

The successful charge has remained on "Pending" status for 12 days now.

I reached out to their customer support, but it took several days to get a response. They informed me that I would receive the license key as soon as the payment was successfully completed. I sent multiple screenshots and proof showing that the amount had already been debited from my card.

The main issue: Support either couldn't or wouldn't trace the payment in their own system.

I repeatedly asked them to cancel the stuck payment on their end. For nearly a week, nothing happened despite multiple requests. Only after I strongly complained about the situation did they finally inform me that the payment had been canceled.

However, I have yet to receive any verifiable proof of the cancellation, nor have I gotten my money back.

This entire ordeal forced me to open a dispute with my bank and proactively block my credit card. It remains completely unclear when I will actually get my money back.

My Verdict: If you are expecting a fast and straightforward online purchase, I absolutely cannot recommend Your.Software based on this experience. Instead of a simple transaction, I ended up dealing with an uncleared charge, no license key, no invoice, and a support team that only reacted after constant escalation.

It was an extremely disappointing buying experience. I ended up purchasing the software from another shop and put Your.Software on my blacklist. Consider yourselves warned.

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UPDATE (24 August 2026)

After posting this review I received another reply from their support:

"Wenn Sie ohne Mehrwertsteuer bestellen möchten, müssen Sie ein neues ICL-Geschäftskonto anlegen. Über ein solches Konto können Sie dann mehrwertsteuerfrei bestellen."
(Translation: if you want to order without VAT, you need to create a new ICL business account.)

I never asked anything about VAT. My question was about a charge that left my account and a purchase that does not exist. The answer has nothing to do with my case, which says everything about the quality of this support.

Regarding the public reply below: the software was intended for use in Germany (EU). My payment data and IP address are from Thailand because I am currently there on holiday. Blocking certain countries or IP ranges is a legitimate business decision, and I have no issue with that. Charging the card anyway and then not releasing the money is a different matter entirely.

The reply below states the payment was "automatically declined". My card statement shows two transactions from this merchant: one marked "failed", and one still sitting at "Pending" since day one. A declined payment does not stay pending for twelve days.

That pending authorisation is held on their side, by their payment gateway and their provider. My bank confirmed exactly that: the merchant initiated it, and only the merchant can cancel or release it. No bank, no cardholder and no dispute form can remove an authorisation that the merchant keeps open. Your.Software is the only party able to fix this, and they refuse to even trace it.

Twelve days, no proof of cancellation, no released funds, no invoice, no license key.

I have opened a dispute with my bank, blocked my credit card, and I am now filing a criminal complaint against this company.

The purchase of Microsoft Office Home was straight forward and easily installed. The only problem finding the way to download. I think this was my lack of following the instructions.

Very reasonable price and was all activated within 5 minutes. Will definitely use again

Excellent service, quality purchase. Received the order in seconds I am definitely going back for other purchase

Brilliant experience from start to finish and the main thing is the low price. Thanks.

Was going to download but when I saw auto renewal & at £99 I found that a little expensive so did not install. Very disappointed as you took my 16.99 for first year & going to renew second at £99. Come on that’s not a deal. 😂

Super fast and reliable. Great price in general.

Good price and immediate confirmation with licence key available soon after, as well as invoice.
Though Microsoft process for activating, etc. is complicated, not intuitive and new license took a while to be visible. Then it did assign without manual input which was unexpected.

The installation was easy to access it and follow the instructions. It took a few minutes and so far everything is running as should. The price was excellent.

Excellent service

Whole process extremely easy from start to finish. Code sent immediately via email and on the web page.
Instructions offered but not needed as renewal process easy on MS page. Instant renewal and full extra year added.

Website easy to use. Prices good value. Good communication.