While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Computer Repair Service

Written by the company

Founded in 2012 in Broomfield, EPower Solutions has grown into a leader in the refurbishing and reselling of high-quality electronics. From laptops and desktops to phones, tablets, and cameras, we’re committed to giving technology a second life while providing cost-effective solutions for individuals, businesses, schools, and recyclers. Our team is driven by a passion for sustainability, innovation, and delivering exceptional customer service.


Contact info

4.0

Great

TrustScore 4 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response, excellent service & affordable

Found them online via Google Search and sent a service request via their website long after closing hours. They responded first thing the next morning and said they could fix it while I waited. Justin is clearly experienced and provided great insights on how I can get more life out of this laptop. As small business owner myself, I appreciate his quick response and his affordable pricing. Computers are not my skillset. What a relief to find someone local and reliable to help so I can keep my own business running.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Issue with Laptop

I had an issue with my laptop not turning on and brought it to this shop. Justin was incredibly helpful and transparent throughout the entire process. He quickly diagnosed the problem, explained everything clearly, and provided excellent service. He got my laptop running perfectly again. It’s hard to find honest and reliable repair services these days, but this place definitely delivers. Highly recommend them for both repairs and refurbished laptops/desktops!

30 April 2025
Unprompted review
Your Epower logo

Reply from Your Epower

Thank you for taking the time to leave such a thoughtful review, Karan! We are pleased to hear that you had a positive experience and that the service met your expectations. Providing clear communication, honest guidance, and reliable repairs is always our priority. We truly appreciate your recommendation and look forward to assisting you again in the future. Your EPower

Rated 5 out of 5 stars

Justin got my laptop working

Justin got my laptop working, it hadn’t worked in 2 years. Awesome customer service! I highly recommended. I will never take my laptop to anyone else except him. Thank you!!!

12 November 2024
Unprompted review
Rated 1 out of 5 stars

I think I have been scammed

I am extremely disappointed with the service provided by this company. I placed an order for a laptop on Sunday, July 28. As of today, Wednesday, August 8, I have yet to receive the item. Although I was given tracking information on Monday, August 5, there has been no update or progress on the delivery. This situation is highly concerning, and I am left wondering if I have been scammed. The lack of communication and delay in fulfillment is unacceptable. I strongly advise potential customers to be cautious.

7 August 2024
Unprompted review
Your Epower logo

Reply from Your Epower

Hello Rebecca,

We sincerely apologize for the inconvenience. Your order was canceled, and a full refund has been processed. Unfortunately, we were unable to ship the laptop to the address provided, as it was flagged by the carrier as an invalid location (an empty parking lot in Florida). We had to take action to prevent potential issues with the delivery.

Please feel free to reach out if you need further assistance or would like to place a new order with a verified address. We are here to help.

Thank you for your understanding,
Your EPower

Rated 5 out of 5 stars

Good Refurbished Laptops

ePower sells refurbished laptops. I bought two from them: a Lenovo T440 ThinkPad and a T480s ThinkPad. I bought them through NewEgg. Both laptops were "Grade A" condition. This means they were in pristine condition. No scuff marks, scratches or blemishes. Also, both my laptops had batteries that had high charge capacity. In addition the BIOS/UEFI had been updated.

ePower really does a good job on refurbishing these laptops. I can truly recommend this supplier as a competent vendor.

I installed Linux Mint 20.3 on the T480s and OpenBSD 7.0 on the T440. Windows users may question the sensibility of such a move. However Linux and OpenBSD come with mathematics software that just isn't available on Windows at a reasonable price.

What works on these laptops? On both laptops suspend and resume work. WiFi and ethernet works. The USB mouse works. Printing and scanning work. Sound and video conferencing work. On OpenBSD only Jitsi works and it is not easy to share your desktop. On Linux Mint Zoom works as well as Jitsi. Most of the F1 through F10 keys work.

In general, Linux and OpenBSD (and FreeBSD) work best on Lenovo ThinkPads. However it takes time for the developers of these projects to integrate drivers for the video cards and the WiFi. So you are best advised to buy a refurbished laptop that is a few years old. Brand new ThinkPads are expensive and certain features may not work under the open source UNIX systems.

29 March 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look