Young Writers Reviews 

932
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 465 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff for being exceptionally helpful, polite, and extremely quick to resolve any questions, ensuring that every interaction feels genuinely supportive. Consumers note that communication throughout the entire process is consistently smooth, making it wonderfully easy to participate, connect, and submit entries without any stress. Some reviewers were not happy with occasional communication delays or minor difficulties regarding website navigation and account activation. A few people mentioned that certain steps felt somewhat unclear, occasionally leaving them waiting for information or needing additional follow-up to resolve their requests.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is extremely helpful, professional, and... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction with how quickly... See more

Customer service

Consumers find customer service to be positive, highlighting prompt, professional, and friendly assistance... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the prompt response times... See more

User experience

Clients share positive opinions on user experience, highlighting smooth, easy processes and friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter loves entering the Writing Competitions, especially poetry. This time, we received the wrong books and I emailed them. I got contacted by Aaliyah who looked into the matter and was very he... See more

Rated 5 out of 5 stars

It has been a great opportunity for my daughter to have her beautiful work published in a book as she loves to write! This has really given her a boost of confidence. The bookarrived earlier tha... See more

Rated 5 out of 5 stars

I contacted Young Writers and found Aaliyah to be really helpful and willing to assist me with my issue with flexibility and understanding. Thank you for making this so easy.

Rated 5 out of 5 stars

Exceptional customer service by Gemma. Kept me informed throughout my queries, with the expected response and courtesy. Thank you Gemma, for seeing to the correction of my son’s name in the book and s... See more


Company details

  1. Book Publisher

Written by the company

Young Writers have promoted poetry and creative writing within schools and poetry competitions since 1991. Our aim is to promote poetry and creative writing, for children and young adults to enjoy both reading and writing. We run annual competitions, produce poetry and creative writing collections as well as provide free, engaging resources for teachers and young writers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

932 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(932)

461 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A big thank you for solving a problem…

A big thank you for solving a problem so swiftly which will make a real difference to the child involved. I was immensely impressed with the professionalism of attitude and also the friendliness and empathetic approach with my enquiries and the quick responses to my emails.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

A great platform for writers

Our daughter loves writing. This platform gave her the opportunity to dream about writing in a long term. It is great for anyone who would like to develop writing skills and have fun in participating in competitions. Feedback is always welcomed and the communication is brilliant.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

I received an incredibly fast response and the communication was clear and easy to follow. Aaliyah helped clarify information she was extremely helpful at every stage.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Lily Howe

I reached out to Young Writers UK regarding a name spelling error for my son, whose work was selected for publication. Lily Howe handled my request with outstanding professionalism and speed. She was extremely apologetic about the mistake and immediately confirmed that my son's name was updated on their system. The issue was resolved promptly and efficiently, ensuring the correction will be made on all future paperwork and in the publication. Excellent service—thank you, Lily!

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Great communication

I took two attempts for the consent to be recorded but the communication was flawless. Aliyah was fantastic, so thank you very much to her!!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

In a moment of quiet inquiry

In a moment of quiet inquiry, I placed a call seeking guidance regarding my son’s entry into the poetry competition—and on the other end of the line, I was greeted by Lily.

From the very first word, her voice carried a rare blend of professionalism and warmth, instantly creating an atmosphere of ease and reassurance. There was a calm clarity in her tone, a gentle attentiveness that made the distance between caller and receiver disappear, as though the conversation unfolded face to face.

She did more than provide information—she listened, deeply and sincerely. Every question I offered was met with thoughtful precision, every concern received with care. In her presence, even through the simplicity of a phone call, I felt truly heard and genuinely valued.

There was something quietly remarkable in the way she transformed a routine enquiry into a moment of connection—graceful, seamless, and profoundly comforting.

Such service is not easily measured. It surpasses expectation and lingers in memory, deserving recognition far beyond five stars.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I made contact to ask a question about online competition entries.

I made contact to ask a question about online submission of entries and Lily responded immediately with a clear and friendly solution. Subsequently, Lily responded a number of times when we had questions - she was always knowledgeable and incredibly polite. It meant that we were able to navigate the process even during busy days of teaching. Thanks to Lily!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Lily

Thanks to Lily, for your guidance with my tech issues - sorted out smoothly and with minimal hassle!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Support and Guidance!

I recently had the pleasure of working with Lily through the Young Writers program, and my experience was fantastic! She was kind, patient, and very helpful, answering all my questions and guiding me through the process with care. The program does an amazing job encouraging young writers, keep up the excellent work.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Our Pre-prep children really enjoyed created their own poems! Both us as their practitioners and their parents are so proud of their work and can’t wait for it to be published!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

This was a lovely competition for the little ones at our Nursery. Very easy to enter and a super keepsake for our children and their parents. We will definitely enter a similar competition next year if you run one.
Aaliyah was really helpful when I noticed a spelling mistake on our details and rectified the problem straight away.

24 March 2026
Unprompted review

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