YouLend Reviews 11,181

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the straightforward payment process. However, some customers also noted issues with customer service, mentioning instances of rudeness or unhelpfulness. A few other people also experienced issues with fund allocation or repayment processes, leading to significant problems and a lack of resolution from the company.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, helpful, and responsive... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, straightforward, and... See more

Payment

Reviewers mention positive feedback about payment. Many customers appreciate the quick transfer of funds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances... See more

Company replied

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

If everything in business was this easy and straightforward, it would be amazing. YouLend has a very simple and flexible attitude toward customers. The cost is very simple to understand, and the agree... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

I was very excited about my loan from…

I was very excited about my loan from Stripe Capital and YouLend was very professional. However, I constantly was informed if I paid off my loan, I would most likely get another loan offer. I called the sales team today and this guy answered and said you need x amount on GoDaddy per month to even qualify, and honestly, GoDaddy says way different right on their website. He seemed dismissive and I worked so hard to pay that loan to be able to be in good standing only to be rudely dismissed!!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

You lend all the way!

You lend all the way!! I’ve had funding every year from you lend for a good few years and I can honestly say they are seamless in the process. Smooth running from start to finish. Thahia my account manager has gone above and beyond in my latest funding application and I couldn’t thank her more.

5 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Laura. We’re pleased to have supported you over the years, and we’ll share your kind words with Tahia.

Rated 5 out of 5 stars

Fast and very good service

Fast and very good service. Highly recommend to very single business person.

5 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Daniel. We’re glad you found the service fast and would recommend it to other businesses.

Rated 5 out of 5 stars

Quick, Supportive

Great Team they've got and Grace who handled my most recent request was very quick and supportive in meeting my business needs. Everything is automatically setup so no need to stress about repayments either.

27 February 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Meet. We’re pleased Grace supported your business needs quickly and made the process easy.

Rated 5 out of 5 stars

Riya Mistry

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look forward to working with her again.

4 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Riya Mistry provided such quick and dedicated support, even over the weekend. It’s great to know everything was handled smoothly and efficiently. We really appreciate your feedback and look forward to supporting you again!

Rated 5 out of 5 stars

Thank you so much Rahul

Thank you so much, Rahul. You handled everything very professionally, and the whole process was smooth and quick from start to finish.

1 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Rahul provided such professional support and that the process was smooth and quick from start to finish. We really appreciate your feedback!

Rated 5 out of 5 stars

The app is amazing and easy to use to…

The app is amazing and easy to use to get funding.. You get updates through the whole process.. My funding was sorted by Dan Copeland just a few hours after applying.. Very satisfied.. Have used this process on more than one occasion and has always been trouble free..

1 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for your continued support!

We’re delighted to hear you find the app easy to use and that the process has been smooth each time. It’s great to know Dan Copeland was able to arrange your funding so quickly. We really appreciate your feedback!

Rated 5 out of 5 stars

Great help from Yusuf Sadiq

I had a really positive experience taking out my loan, and much of that was thanks to the support I received along the way. From the beginning, the process felt clear and manageable rather than overwhelming.

The person who assisted me was
Yusuf Sadiq

incredibly helpful, patient, and knowledgeable. They took the time to explain all the details, including the interest rates, repayment options, and any terms I needed to be aware of. I never felt rushed or pressured, which made a big difference in helping me feel confident about my decision.

1 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear you had such a positive and well-supported experience, and that the process felt clear and manageable throughout.

A special thank you for recognising Yusuf Sadiq’s patience and knowledge—we’re glad he took the time to explain everything clearly and helped you feel confident in your decision. We really appreciate your feedback!

Rated 5 out of 5 stars

Very Good Experience and easy to…

Very Good Experience and easy to arrange. Lucy sent me a email with quotation which was a good and fair and easy to inderstand. Within a few minutes i had the funds transferred to my Bank Account

1 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had a very good experience and found everything easy to arrange and understand. It’s great to know Lucy provided a clear and fair quotation, and that the funds reached you so quickly. We really appreciate your feedback!

Rated 5 out of 5 stars

The service was quick

The service was quick, straightforward and honesty. All thanks to Alex Allen

1 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the service quick, straightforward, and honest. A special thank you for recognising Alex Allen—we’ll be sure to pass on your kind words!

Rated 5 out of 5 stars

Very positive experience with Josh

I had a very positive experience working with my YouLend account manager Josh. From start to finish, everything ran smoothly and efficiently, making the entire process straightforward and stress-free.
Communication was excellent throughout, clear, timely and always helpful. Any questions I had were answered promptly and I felt well-informed at every stage.
Overall a professional and seamless service from Josh.

8 January 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such a positive and smooth experience working with Josh. It’s great to know the process felt straightforward and stress-free, with clear and timely communication throughout. We really appreciate your feedback!

Rated 5 out of 5 stars

Madison Freedman

Madison Freedman
She is one of the best account manager I, very helpful and quick respond,

7 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Madison Freedman has been so helpful and responsive in supporting you. We really appreciate your feedback!

Rated 5 out of 5 stars

Great lending company

I'm so happy I chos the lending from Youlend!
Such a pleasant experience and everything went so fast until my approval!
I had George Hoye for my application to help me through the process, such a Great guy, professional, and helpful! He made my application process to go fast and smoothly!
I can't recommend enough this company, don't hesitate with them, you won't regret!

30 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such a pleasant and fast experience from application to approval. A special thank you for recognising George Hoye’s professional and helpful support—we’ll be sure to pass on your kind words. We truly appreciate your recommendation!

Rated 5 out of 5 stars

I have to say that I had a great call…

I have to say that I had a great call with Tahia Miah. Very professional yet friendly. Felt like Tahia enjoyed her role in the company and that she really wanted to help me by showing a keen interest in what I was doing with my salon. Very impressed!

30 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such a great experience speaking with Tahia Miah. It’s wonderful to know she was both professional and friendly, and showed genuine interest in supporting your business. We really appreciate your feedback!

Rated 5 out of 5 stars

From the moment I spoke to Freddie…

From the moment I spoke to Freddie about funding I knew I was in safe hands. He was very professional and wanted to know all about our business we spoke at length about what was needed and within a few hours the funding was received into our account. We have used Youlend on quite a few occasions and they've always supported our business. Highly Recommended 11/10

29 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for your continued support!

We’re delighted to hear Freddie provided such professional and attentive service, making you feel confident from the start. It’s great to know the funding was arranged so quickly and that we’ve been able to support your business over time. We truly appreciate your recommendation!

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