YouLend Reviews 11,222

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the straightforward payment process. However, some customers also noted issues with customer service, mentioning instances of rudeness or unhelpfulness. A few other people also experienced issues with fund allocation or repayment processes, leading to significant problems and a lack of resolution from the company.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, helpful, and responsive... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, straightforward, and... See more

Payment

Reviewers mention positive feedback about payment. Many customers appreciate the quick transfer of funds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances... See more

Company replied

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

If everything in business was this easy and straightforward, it would be amazing. YouLend has a very simple and flexible attitude toward customers. The cost is very simple to understand, and the agree... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great Service From Michael Oware!

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances should also take a look at their card terminals like Worldpay and speak with YouLend to see options to help with their finances. Again fantastic service!

14 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Michael Oware provided excellent support throughout the process and made everything easier for you. It’s great to know the funding solution helped your business secure the support it needed. We truly appreciate your recommendation and feedback!

Rated 5 out of 5 stars

Remy was very professional and got me…

Remy was very professional and got me the funds without any delay amazing service provided

Thank you

14 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear Remy provided such professional support and ensured your funding was arranged without delay. We really appreciate your feedback!

Rated 5 out of 5 stars

Shakila Khan, thank you for your support!

Shakila Khan, Brillant service and support. Always there we we need her to help us with application and update on the process. Thank you

14 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Shakila Khan provided such brilliant service and support throughout the application process. It’s great to know she was always there to help and keep you updated. We really appreciate your feedback!

Rated 1 out of 5 stars

Sent my money to ex husbands bank account.

I applied for funding through ebay , application successful , youlend then proceeded to transfer the funds to my ex husbands bank account as he also had a youlend loan 3 or 4 years , (they didnt use the bank account on file at ebay as they said they would. most unhelpful in chat and couldnt wait to dismiss me , wouldnt recommend to anyone. Headache.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Company was very helpful

Company was very helpful
Easy to get thru to on telephone
And small problems VERY HELPFUL TO SOLVE
many thanks

13 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found our team helpful and easy to reach, and that any issues were resolved quickly and smoothly. We really appreciate your feedback!

Rated 5 out of 5 stars

george was super helpful and very clear…

george was super helpful and very clear in helping me choose the right deal and the deal was done without 24 hrs , thanks for ya help george appreciate it speak soon many thanks Ben Big Dreams Snowboarding ltd

13 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear George was so helpful and clear in guiding you to the right option, and that everything was completed within 24 hours. We really appreciate your feedback and look forward to supporting Big Dreams Snowboarding Ltd again soon!

Rated 5 out of 5 stars

Excellent support by the team that…

Excellent support by the team that will enable my business to continue and hopefully grow during the difficult times we all are having

13 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear our team’s support is helping your business continue and grow during challenging times. We truly appreciate your feedback and wish you continued success!

Rated 5 out of 5 stars

Great way to fund business growth

Great way to fund expansion of a business. I used it to increase stock levels. Grace was extremely helpful & guided me through the whole process, (thank you!). Repaid from percentage of sales so will keep in line with your turnover each month.

12 March 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear the funding helped support the growth of your business and increase your stock levels. A special thank you for recognising Grace’s helpful guidance throughout the process—we’ll be sure to pass on your kind words. We really appreciate your feedback and recommendation!

Rated 5 out of 5 stars

Really grateful for this company

Really grateful for this company. The whole process was quick, clear and professional. Special thanks to Rita Mistry, who was incredibly attentive and very fast in helping to speed up the process. Her support made everything much easier. Highly recommended.

13 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear you found the process quick, clear, and professional. A special thank you for recognising Rita Mistry’s attentive and speedy support—we’ll be sure to pass on your kind words. We really appreciate your recommendation!

Rated 5 out of 5 stars

Many thanks to Anil Mutlu and YouLend…

Many thanks to Anil Mutlu and YouLend for another business funding loan.

The process with YouLend was relatively straightforward to set up, and providing one is trading and making an effort to meet targets everything goes quite smoothly.

13 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for choosing YouLend again!

We’re delighted to hear the process was straightforward and smooth for your business funding. A special thank you for recognising Anil Mutlu—we’ll be sure to pass on your kind words. We really appreciate your continued support!

Rated 5 out of 5 stars

Great Company

Great Company, there to help, sensible affordable funding, I would definitely recommend them.

13 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

Rated 5 out of 5 stars

Great and quick service.Very happy with…

Great and quick service.Very happy with them and highly recommend. Thank you David!

13 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you were happy with the quick service. A special thank you for recognising David—we’ll be sure to pass on your kind words. We really appreciate your recommendation!

Rated 5 out of 5 stars

I really can't recommend YouLend…

I really can't recommend YouLend enough.
The application process is simple with a clear choice of payback options. As the loan is paid back on a percentage of earnings there is no worry of being unable to afford a fixed monthly payment.
YouLend has really helped my business and if needed I would 100% use again in the future.

11 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the application process simple and the repayment options clear and flexible. It’s great to know the funding structure has helped support your business with peace of mind. We truly appreciate your recommendation and continued trust!

Rated 5 out of 5 stars

Great service from Khalisah

Great service from Khalisah, replied to my queries very quickly, by phone and email, Would definitely recommend.

8 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Khalisah provided such quick and helpful support by both phone and email. We really appreciate your recommendation and feedback!

Rated 5 out of 5 stars

Shakila has been my main point of Contact

Shakila has been my main point of contact at YouLend and has been brilliant throughout. She has consistently gone above and beyond to help me get the information needed to move applications over the line and has always been proactive, responsive and helpful.

I’ve been very impressed by both her attitude and work rate. She genuinely cares about getting deals progressed and makes the process much smoother. A real asset to the team.

5 November 2025
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Shakila has provided such proactive, responsive, and dedicated support throughout your experience. It’s wonderful to know she has made the process smoother and gone above and beyond to help progress your applications. We truly appreciate your kind words and feedback!

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