Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more
Company replied
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more
Company replied
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more
Company replied
Company details
About You Know Who's
Written by the company
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Contact info
United Kingdom
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm always disappointed
I'm always disappointed, because they don't take off the website what's been sold out, so your going from page to page looking at sold out clothes. But I did manage to get PJ's, shorts set. For £5.00 bargains, I ordered 2 sets, from Primark & I should have paid £13.00 a set.
18 October 2025
Unprompted review
Reply from You Know Who's
Thank you for your honest feedback! We completely understand how frustrating it can be to browse sold-out items, and we’re pleased to let you know this issue has now been resolved — our website now updates stock in real time. 💻 We’re glad you still managed to grab those PJ sets at such a great price, and we really appreciate your patience and support. 💕
Really good experience apart from…
Really good experience apart from delivery. Yodel are rubbish. Gave a pickup point that isn't available. Their app doesn't work. I would've given 5 stars but Yodel as 'You know who's' chosen delivery service ruined it. Clothes are great, prices fantastic. Well packaged. Just wish there was another delivery option.
18 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your kind words about our products and prices — we’re really happy to hear you loved your order! 💛 We completely understand your frustration with the delivery experience and are sorry Yodel let you down on this occasion. We’re actively reviewing our courier options to ensure smoother deliveries in the future. Your feedback is truly appreciated and helps us improve!
I love that I get regular emails…
I love that I get regular emails pointing out fabulous bargains! This is a great company where everything I’ve bought has been great quality, at a fabulous price and delivery is also good.
30 September 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your wonderful review! 💕 We’re so happy to hear you love our bargain alerts and that everything you’ve ordered has been great quality and value. It means a lot to know you enjoy shopping with us — we truly appreciate your support! 🌟
Nic place to shop
Staff are always helpful and pleasant. Great prices for quality goods.
1 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💛 We’re thrilled to hear our team has been helpful and pleasant — we’ll be sure to pass on your kind words. We’re also so glad you’re happy with the quality and prices of our products. Your support means a lot to us! 🌟
Christmas smart style
Xmas table clothes nice material look good for Xmas rein deers good solid wood nice I put black gems for eyes to make them catch lights just I wanted have two that have choclate for nose so these match perfect will look great at xmas
16 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 🎄 We’re delighted to hear you’re happy with your Christmas tablecloths and wooden reindeer — your idea of adding black gems for eyes sounds so creative! ✨ We’re sure they’ll look amazing all together for the festive season. Thank you for sharing and for shopping with us! 💕
I am very disappointed with my recent…
I am very disappointed with my recent order. I ordered a jacket in size 16 but received a size 18 instead. I have sent several emails requesting a return label and asking how to return the jacket for a refund, but I have not received any response.
It’s very frustrating not to have any contact or support from your company after multiple attempts. I would appreciate it if someone could urgently get in touch with me to arrange the return and refund for the jacket I paid for.
Based on this experience, I would not recommend purchasing from your company until customer service improves.
10 October 2025
Unprompted review
Reply from You Know Who's
Thank you for getting in touch, and I'm really sorry to hear you feel that you haven’t received a response — I completely understand your frustration.
I’d like to reassure you that we have responded to each of your emails, but it seems our replies may be failing to deliver to your inbox. It’s possible they may have gone to your spam or junk folder, so we’d kindly ask you to check there just in case.
Regarding your return request for this order, we’re here to help and will ensure this is sorted for you. Please contact us from a different email address so we can send the relevant information over if, you haven't already received this. We await your message.
Great prices quality customer service
Great prices quality customer service. Unfortunately the item I bought had to be returned but it was lovely item just took big on me and unfortunately don't have it in my size. Would definitely use again though
16 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your kind review! 💛 We’re so pleased to hear you were happy with the quality and service, even though the item didn’t quite fit this time. We really appreciate your understanding and are delighted you’d shop with us again — hopefully we’ll have your perfect size next time! 🌟
Excellent prices.Delivery took a long…
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear wool so avoid buying jumpers because I don't know. What they contain.
10 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your honest feedback and kind words! 💛 We’re glad to hear you were happy with your refund experience and that you’d shop with us again. We completely understand how important fabric details are — thank you for highlighting this. We’re currently working on improving our product descriptions to include full garment composition, so your feedback is very much appreciated. 🌟
Very pleased!!
Absolutely loved the items that I ordered. The quality is fantastic and the value was incredible. I'm really happy with my purchase and would definitely order from this company again.
15 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your amazing review! 💕 We’re thrilled to hear you loved your items and found both the quality and value fantastic. It means so much to know you’d order from us again — we truly appreciate your support! 🌟
Excellent quality and value for money
My order was delivered promptly and in excellent condition. One of the items in my order was out of stock so was a little disappointed as this wasn't mentioned when I ordered it. This is the reason I give 4 stars instead of 5 as the 2 items I received were great quality and great value for money. I paid twice as much for a pair of the same white trousers last year which were exactly the same quality.
9 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely and detailed review! 💛 We’re delighted to hear you were happy with the quality and value of your items, and that your order arrived promptly. We’re really sorry one of the items was out of stock — we completely understand your disappointment and are working to make sure stock updates show more clearly during checkout. Your feedback is really appreciated and helps us keep improving. 🌟
No problems from start to finish
No problems from start to finish, ordered 9 pairs of pjs and they are exactly what I wanted and more than half the price, would definitely buy again.
3 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your fantastic review! 💕 We’re thrilled to hear your order went smoothly from start to finish and that you’re so happy with your pyjamas — what a great find! We really appreciate your support and can’t wait to see you shop with us again. 🌟
Placed an order specifically for a…
Placed an order specifically for a jacket and ordered more than I needed. Latest update email this morning saying I had a partial refund for the one item I desperately needed. Order being delivered tomorrow. Absolutely shocking and no direct contact number to cancel the order. Will stick to a shop in future.
I rang a store 15 miles away and managed to get the item. Sadly I had to go collect but at least I have it. Use your local stores if you can the staff in Llandudno and Rhyl have been amazing thank you Debbie and Helen and your staff.
14 October 2025
Unprompted review
Reply from You Know Who's
We’re really sorry to hear about your experience and completely understand how frustrating it must have been to miss out on the jacket you needed. 💛 Unfortunately, stock levels can occasionally change before orders are processed, which led to your partial refund. We’re glad to hear, however, that you were able to collect the jacket from one of our stores — that’s wonderful to know! Thank you for your feedback and for mentioning our lovely teams in Llandudno and Rhyl — we’ll be sure to pass along your kind words. 🌟
Bought a cardigan on sale for six…
Bought a cardigan on sale for six pounds. Unfortunately the postage is too expensive as it nearly doubled price of cardigan. Won’t do that again
8 October 2025
Unprompted review
Reply from You Know Who's
Thank you for your feedback — we really appreciate you taking the time to share it. 💛 We’re glad you were happy with your cardigan, though we completely understand your concern about postage costs. We do our best to keep delivery charges as low as possible while ensuring safe and reliable shipping, and we’ll certainly take your comments on board as we review our pricing. 🌟
Poor service
I'm really upset and disappointed with the company,they used Yodel to deliver and my parcel has been delivered to somewhere random, still no response from you know who or a refund. Unacceptable customer service.
9 October 2025
Unprompted review
Reply from You Know Who's
We’re very sorry to hear about your delivery experience. 💛 Unfortunately, Yodel delivered your parcel to the wrong address, and as soon as we were made aware, our team raised a claim with them to investigate. Once this was confirmed, we issued you a full refund to resolve the matter. We completely understand how disappointing this situation was and truly appreciate your patience while we worked to put things right. 🌟
Everything I’ve bought on this site has…
Everything I’ve bought on this site has been amazing
5 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your wonderful review! 💕 We’re absolutely delighted to hear you’ve loved everything you’ve bought from us — your support and kind words mean the world to our team! 🌟
Returned money
I never received my dress ,however an email sent to me, stated that they would return my money, asap . This was done efficiently, however I'm unsure why no dress received .
25 September 2025
Unprompted review
Reply from You Know Who's
We’re really sorry your dress didn’t arrive as expected. 💛 Unfortunately, there was an issue with delivery, but we’re glad we were able to issue your refund quickly and efficiently. We completely understand your disappointment and truly appreciate your understanding — thank you for giving us the opportunity to make things right. 🌟
Easy to order emails sent on updates…
Easy to order emails sent on updates for delivery.
Goods very good have ordered few times now and will continue.
25 September 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re delighted to hear you find ordering easy and appreciate the delivery updates. It’s wonderful to know you’ve shopped with us a few times and plan to continue — your support means so much to us! 🌟
First experience, won't be my last.
I purchased a black jacket. It is a River lsland jacket priced at £49, l paid £10. Its a perfect addition to any outfit.
It was easy to navigate the YKW website, both ordering and delivery was a reliably good experience.
Delighted with my purchase.
8 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your wonderful review! 💕 We’re delighted to hear you’re so pleased with your jacket — what a fantastic bargain! It’s great to know you found our website easy to use and delivery smooth. We really appreciate your kind words and support. 🌟
I want to give a shout out for You Know…
I want to give a shout out for You Know Who's
It's a great site, has many excellent items at huge discounts and my orders always come quickly.
I use them often and shall continue to do so
11 October 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely shout-out! 🌟 We’re thrilled to hear you enjoy shopping with us and that your orders always arrive quickly. Your continued support means a lot — we can’t wait to bring you more amazing bargains soon! 💖
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