YouFibre Reviews 89,080

Technician Owen W. came to help us with connection problems. He was helpful, knowledgeable, and helped with options how to configure our system to our best advantage. Highly recommend him for any issues.

Avoid This Company at all costs.

My contract with YouFibre (formerly Brsk) was due to end on 27 February 2026. To ensure there would be no automatic renewal, I called on 19 January and specifically requested that my service be terminated upon contract expiry.

Later that day, I received an email from "Sisi" confirming that my service had been scheduled for termination on 27 February 2026 in line with my contract end date. I was also advised that a returns box would be sent so I could return the equipment.

On 30 January, I received a further email from "Sisopho" confirming once again that my service had been scheduled for termination on 27 February and stating that any renewal emails I received were simply automated messages that should be ignored because the termination had already been arranged.

I returned all equipment via my local Post Office on 12 February and have proof of postage to confirm this.

Despite receiving two separate written confirmations that my contract would end on 27 February, YouFibre still took my usual monthly payment from my bank account on 1 March. When I called to query this, I was told it was a mistake and that the money would be refunded to my account. That refund never arrived.

Since then, I have been bombarded with emails claiming I have an overdue invoice as I have had to cancel my card so that more unlawful payments could not be taken. I emailed to complain and explain that my contract had already been terminated in accordance with the agreed end date. On 7 April I received case reference SC9804887, but nothing has been resolved. Instead, the threatening payment reminder emails have continued.

I do not owe this company any money. I have written confirmation from two members of staff that my service would be terminated on 27 February 2026, and I returned the equipment as instructed.

The customer service has been appalling, the administration appears completely disorganised, and nobody seems capable of resolving an issue that was caused by the company's own error.

What makes this even worse is that I am 71 years old and currently undergoing intensive treatment for lung cancer. This should be a time when I can focus on my health and recovery, not spend months chasing a company to correct its own mistakes. The ongoing stress, distress and inconvenience caused by this situation have been completely unnecessary and have had a significant impact on me at an already difficult time.

Avoid this company at all costs.

Koketso provided excellent customer service .
Excellent service from her Professional, helpful, and efficient. Thank you for the great support!. I would like to thank her for the excellent service and support. Their professionalism, efficiency, and positive attitude made my experience outstanding. Greatly appreciated!

YOUFIBRE offers fast fibre optic speeds at reasonable prices. I have found that any issues are dealt with quickly and resourcefully by their customer service operation. Two people in my case were dealing with a small issue, both Hendrietta and Macheru were excellent in their approach and attitude to my problem. Whenever I have had cause to contact YouFibre (not often) I always get the feeling that they are not happy until they resolve your problem, however big or small. Recommended.

Jason D
Very knowledgeable and helpful.
Explained issue and did all necessary checks to fix.

My husband has been trying to move our (originally brsk) wifi to our new place because of the ridiculous cancellation fee. Waiting for a phone call “within 24-48 hours” since Monday. Called back multiple times just to be fobbed off. Today I checked online to see if it even is available in our area, was forced to agree to marketing contacts to be able to see if it’s even available (it is so no idea why changing address isn’t working). He tried ringing again today but customer service is closed on weekend. After I checked availability for our address online I had a phone call not even 10 minutes later trying to sell me something and putting me through to customer service that’s CLOSED today 🧐. I’m actually furious, that’s NOT how to treat your customers what the hell???

Jason D. Confirmed the speeds all good and working perfectly fine.

Owen W came in was very polite well mannered bloke and sorted it out

Owen w came and helped resolve my coverage issues, good lad

Amin was brilliant in cancelling my account as I had moved to another area, he dealt with things swiftly and professionally

Stay away ordered gob engineer was supplied wrong router,. Got router next day. Had it set up and no Internet. All I got was excuses and excuses for over a week. I had to cancel as I had enough when taking day off and engineer didn't turn up. Cancelled next day they argued told them I was still in the cool down period. After back. And forth for another few days they took the first payment out even though I didn't receive a service. £99 rang back again on hold for a hour and said again it been cancelled here we are weeks later and they just took another £99 out my bank. So looks like they don't know their head from their arse. I can no longer log in to the app. Another thing told them I will cancel my virgin line myself and apparently they went ahead and took it on themselves to do that aswell. Never dealt with such a disorganised company. Their good reviews I ran through a a. I checker and nearly all come up as a. I generated 😂 how pathetic to flood with good reviews to hide the bad. Question is will I ever get my £200 back

Great service. Very friendly and helpful.

*******Tarian was extremely helpful and explained everything to me .He did an all round brilliant job.....give this man a rise.**********

Waseem came today and helped me massively, very polite and great sense of humour. Gave me great advice and waited whilst I moved the router to a better position then checked my signal again, which was a better place for signal. Thanks waseem!

El Omar was professional and polite very happy.

Marc came to my property to sort out my low wifi speeds he was very knowledgeable found the issue straight away corrected it spoke through what he done he didn’t leave until I completed the test myself and we was both happy. Well mannered polite. Over all good interaction

Owen W called today. He was very efficient and courteous. Explained everything and thoroughly did speed tests everywhere in the property. Great service

Neil was very clean and very helpful I fully recommend him and eficant thank you neil

I had a query whilst changing internet provider and Inshaaf the youfibre representative handled it quickly and professionally many thanks 😁

Jason D he was very helpful Internet work fine now