Yo Telecom Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, polite, and very helpful when setting up new equipment. People also appreciate the clear communication, efficient guidance, and smooth transition provided throughout the entire process. Reviewers often note that engineers go above and beyond to answer questions and ensure everything works perfectly. However, some people mentioned that they encountered ongoing technical problems and experienced slow issue resolution after the installation. A few consumers experienced difficulties with support staff and poor customer service when trying to fix these persistent system errors. Reviewers noted that dealing with these recurring equipment failures and system shutouts caused considerable frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers had positive experiences with service, frequently highlighting efficient installations and friendly... See more

Customer service

People report positive experiences with customer service, highlighting that team members are polite,... See more

User experience

Clients share positive opinions on user experience, highlighting great service, speedy installations, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more

Rated 5 out of 5 stars

Geoff came on Thursday after travelling from Edinburgh to the north west. He explained everything along the way whilst updating our system to the cloud which involved a new installation of our curren... See more

Rated 5 out of 5 stars

Geoff visited to update our broadband and VOIP phones, and arrived when expected. He explained everything he was doing, where he would need to be in the building and even waited until we had finished... See more

Rated 5 out of 5 stars

Yo Telecom have been super efficient from day one. Jack has kept me informed at all stages of the onboarding process and is always friendly and helpful. Absolutely fantastic customer service. It gives... See more


Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,016)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Martin and Joe the dynamic duo

Martin and Joe were amazing. Made the transition onto their systems with ease and answered all questions quickly and efficiently. If you transitioning to this systems ask for this duo.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

very poor customer service

very poor customer service
they don't get back when you need support
They have charged us for new servers and computers however, every few weeks the system shuts us out - we are a dental practice who cannot have this going on as all our patient details are on softwares which we cannot access even after getting everything redone from them a couple of times!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Major upgrades, zero disruption

Geoff visited to update our broadband and VOIP phones, and arrived when expected. He explained everything he was doing, where he would need to be in the building and even waited until we had finished work to start in our office. The job was done with no disruption at all. I would recommend this service to anyone.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Adamstan Care Nursing Home

Adrian and Liam have installed our new wifi and phones. They got the new wifi up and running so quickly and we instantly noticed a huge difference.
Our wifi is amazing now which is so handy for our work devices.
They were both so friendly and very professional and even hoovered after themselves. Would definitely recommend them to other care homes!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Joe was great

Joe was great, explained everything and was very patient. Would highly recommend him. Thank you for your help.

10 December 2025
Unprompted review

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