Yoogi's Closet Reviews 

3,701
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 436 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the luxury products arrive in wonderful condition and always match online descriptions with high accuracy. People also deeply appreciate the fair pricing structure, beautiful selection of items, and fast delivery services provided consistently. Buyers note that shopping on this platform feels completely effortless and trustworthy, making it a favorite destination for pre-loved goods. However, some people mentioned experiencing occasional challenges and defensive responses when reaching out to customer service teams. A small group of shoppers felt that certain pieces showed unexpected wear or minor description discrepancies upon arrival.

What people talk about most

Product

Users describe positive interactions with product, noting that merchandise is consistently reliable and... See more

Quality

Customers expressed great satisfaction with the exceptional quality and accurate descriptions of the luxury... See more

Price

People report positive experiences with price, frequently highlighting that items are offered at very fair,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and prompt shipping... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are responsive, helpful, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Givenchy Antigone bag! Process was easy and the bag arrived in great condition. My only complaint is, she didn’t arrive sooner. Thank you Yoogis closet, I’ll absolutely recommend you and con... See more

Company replied

Rated 5 out of 5 stars

I have been going to Yoogi's site for many years now to purchase designer bags/items. I have actually sold some items to them as well in the past. What I like the most is that they are fairly priced... See more

Company replied

Rated 5 out of 5 stars

Yoogi’s is my favorite site for buying and selling handbags. They are very responsive, they describe the items for sale very accurately, and they offer me a fair price for what I sell. Turn around... See more

Company replied

Rated 5 out of 5 stars

As normal a very smooth transaction from Yoogi's Closet. I have purchased numerous items over the years from them and have loved each and every thing I bought. Customer service is outstanding as us... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Yoogi's Closet is the premier seller of pre-owned designer handbags and other luxury items. Buy, sell, & consign authentic Louis Vuitton, Gucci and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,701)

432 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience !

Excellent experience !! I was worried about the LV bag condition but it was better than expected !! Yoogiscloset is honest and trustworthy !! The shipping takes time but I love the anticipation to receive the bag . I would not change anything to my experience with them!! This is an outstanding company.

15 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Roula,

We really appreciate your time in leaving us a positive review! We are glad to hear that you love your new LV bag! We are happy to serve as your favorite shop for pre-loved luxury goods.


Take Care,

Client Services, Yoogi’s Closet

Rated 1 out of 5 stars

Sells Inferior Quality Items without Disclosing True Condition

I paid Yoogi's Closet $3,117.51 for a Blue Metallic Quilted Patent Leather New Medium Boy Bag that they listed in Like New condition. Shortly after receiving the bag it began to fall apart, even with minimal use. At first I thought it might be an authenticity issue, which they did work with me on to validate its authenticity. When I shared my disappointment in the disintegrating quality of the bag I was told by Yoogi's that this was to be expected. However, nowhere on the product listing did it state that the bag would begin to peel and that the blue metallic leather would scrape off. I am surprised a business is able to hide such details from customers, especially with such high priced items. While they worked with me on validating authenticity they took no ownership in misleading me in thinking I was purchasing a superior quality designer bag. In their response to me they stated - "This item is metallic leather, created by heating colored foil onto the hide. This process renders the leather extremely delicate, making it prone to peeling and cracking with even minimal use. In addition, this item was produced in 2014, which increases its fragility. We apologize for the disappointment this situation has caused, however, the wear to the item is not unexpected." This tells me they knew of the inferior quality of the bag and chose not to disclose this information.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

VERY Impressed!!

I called their customer service and I didn’t have any wait time at all. They answered the phone right off!! The customer service agent that I talked to was very helpful! I was able to get in on one of their sales & They do send you photos in real time and that sealed the deal for me! I bought the bag! The stock photos are nice, but there’s absolutely nothing like seeing the photo of the bag sent to your phone!!!! Priceless!! I will be checking the site daily and definitely will be purchasing more from them. I’ve also experienced selling from them. It’s pretty quick straightforward easy process. You upload a few photos of your item and they give you a quote and then you print off a shipping label, very straightforward and easy.

22 June 2026
Unprompted review
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Reply from Yoogi's Closet

Hello Heather,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.



Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Yoogi's Closet never disappoints

Yoogi's Closet never disappoints. They have new items every day. I find their product descriptions to be accurate, the pricing fair, and the shipping speed to be efficient. They are my go-to for pre-loved luxury items!

3 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Amy,

Your 5-star review means a lot to us! We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Always Exactly as Described.

I have purchased a few items from Yoogi's Closet and I am never disappointed!!! Their condition descriptions are always spot on. I recently purchased a Louis Vuitton bag and it is exactly as described. I will not purchase from any other site - Yoogi's Closet is the only one I trust.

19 June 2026
Unprompted review
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Denilee,

Your 5-star review means a lot to us! We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 3 out of 5 stars

Disappointed in the item’s description

Disappointed in the item’s description. Item inaccurately described as having a “crack” in the leather. The item’s leather is actually pulling away from the rubber bracelet below. No picture showing the defect was posted. When brought to their attention was told by the service rep that the defect was posted in the description.

31 May 2026
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Reply from Yoogi's Closet

Hi John,

Thank you for taking the time to provide feedback. Please note the flaw you are describing was not only mentioned explicitly in the listing, but was also pictured. The original listing can be found by searching your item number in our website.

Best,

Client Services
Yoogi's Closet

Rated 5 out of 5 stars

Still the BEST

I LOVE Yoogi's Closet! Every purchase has exceeded my expectations. The company has stayed true to its mission to provide only the highest quality luxury resale products with exceptional customer service - if you are buying or selling. My latest find: a gorgeous Celine bag in Burgundy/Black Cherry. Looks amazing with black and white.

30 May 2026
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Reply from Yoogi's Closet

Hello HH,

Your 5-star review means a lot to us! We truly appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

my chanel bag was better than…

my chanel bag was better than expected!!

i'm beyond thrilled with my purchase and look forward to purchasing again soon. this was my first chanel bag and the condition is so good. it is even more stunning in person. i cannot wait to wear it. thank you so much!

5 June 2026
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Reply from Yoogi's Closet

Hello Miss Rosado,


Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you love your new Chanel! We hope to continue to serve you as your favorite shop for pre-loved luxury goods.


Warm Regards,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

excellent products excellent customer…

excellent products excellent customer service appreciate the return policy only if needed, lots of beautiful things to choose from excellent packaging and fast shipping doesn't get any better than this repeat customer

5 June 2026
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Reply from Yoogi's Closet

Hello Valued Customer,

Wow! Thank you so much for leaving us an amazing 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.



Best Wishes,


Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

OUTSTANDING

Easy purchase, great communication, bag arrived in better than described condition, included original, manufacturer's tags 💯 Already shopping Yoogi's again!

3 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Aaron,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.



Best Wishes,


Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Great quality and service

Great quality and service

29 May 2026
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Reply from Yoogi's Closet

Hello Diane,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,


Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Online luxury at a Fair Price

Yoogi's is one of the few online luxury resellers that I trust! Every item is carefully photographed and accurately described. I have NEVER been disappointed with a purchase from Yoogi's.

29 May 2026
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Reply from Yoogi's Closet

Hello Beth,

Wow! Thank you for the wonderful 5 star review. We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.



Best Wishes,


Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Always a good experience

Always a good experience. Quality is top tier, as expected, and fast shipping.

28 May 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Keisha,

Your 5-star review means a lot to us! We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.



Best Wishes,


Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Great experience

Great experience. Thank you!

3 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Lori,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Received my handbag quickly

Received my handbag quickly. Overall good experience!

26 May 2026
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Reply from Yoogi's Closet

Hello Shirley,

Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you love your new handbag! We hope to continue to serve you as your favorite shop for pre-loved luxury goods.



Warm Regards,


Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

I love it

I love it! Fast shipping, plus the item was described accurately and was at a fair price. Thanks!

1 June 2026
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Reply from Yoogi's Closet

Hello Brenda,

Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you love your new item! We hope to continue to serve you as your favorite shop for pre-loved luxury goods.


Warm Regards,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Quality products

Quality products, super fast shipping and packaged very well/.

25 May 2026
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Reply from Yoogi's Closet

Hello,

Your 5-star review means a lot to us! We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Still have not received my refund

Still have not received my refund

25 May 2026
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Reply from Yoogi's Closet

Hello Stephanie,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Yoogi's had my dream bag

Yoogi's had my dream bag at a great sale price. I've always loved everything I've bought from then and bonus that it's shipped with lightening speed!

28 May 2026
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Reply from Yoogi's Closet

Hello Linda,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.



Best Wishes,


Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

There’s a lot of choices to choose from.

There’s a lot of choices to choose from.

27 May 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Marissa,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,


Client Services, Yoogi’s Closet

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