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3.5
5 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I had a wonderful experience with Yojani Boutique. I purchased a dress and there was a slight fault, but the customer service was exceptional, they quickly sent a replacement without requiring me to return the original first, which made the whole process so easy and stress-free. I absolutely love the dress and really appreciate how smoothly everything was handled. I will definitely be purchasing from this store again.
No refunds. Store credit only. Slow shipping. Items didn’t arrive in time. Won’t return.
Reply from Yojaniboutique
Hi Rebecca,
We’re sorry to hear this was your experience, however we do feel there may be some confusion here regarding both our shipping model and return policy.
Firstly, we do sell a number of high-demand styles on a pre-order basis, which is clearly stated on the relevant product pages prior to purchase. These pieces are extremely popular and are often produced in allocated runs to avoid overproduction and waste. Estimated shipment windows are provided upfront so customers can make an informed decision before ordering.
In regard to returns, our policies are linked sitewide in the footer of every page, as well as again at checkout prior to completing an order. As outlined there, we absolutely do accept returns for change of mind, fit or personal preference; however, these are facilitated via exchange or store credit (valid for three years) only. While we would genuinely love to facilitate international try-ons with full refunds to original payment methods, as a small family-run Australian business, this unfortunately isn’t operationally feasible for us at our current scale. We currently cover international shipping to the United States, including duties and tariffs on import, and once an order is placed, non-reversible costs are immediately incurred across payment processing, logistics, warehousing allocation and marketing channels.
In addition, returns are not simply a reversal of a transaction. Every returned garment must be manually received, inspected against quality standards, steamed, quality checked again and professionally repackaged before being made available for resale. This is a highly labour-intensive process for a growing boutique business operating internationally.
We do always encourage customers to review our policies prior to purchase to ensure they align with their expectations, and we remain more than happy to assist customers within the confines of those stated policies.
I pre ordered the red Jacqueline dress for my daughter. She needed it for a wedding on a specific date & the staff was very responsive & helpful in making sure that the dress was shipped & delivered on time. They even expedited the shipping for free. She loves the dress. It’s beautiful & was worth the wait.
Reply from Yojaniboutique
Thank you so much Laura, we're so thrilled that she loved her dress and that we could make it before her date!
A great company to deal with! I provided my measurements and they helped me choose a size that was the perfect fit. The dress was stunning and I had some many guests complementing it throughout the evening. Thanks for your help & great service!
Reply from Yojaniboutique
Thank you Michelle, we're so thrilled you loved your pieces! We can't wait to dress you again in the future.
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