Yodel by InPost Reviews 

Four failed delivery attempts with four instructions to leave in a safespace. On the third failed delivery told by chat that would be left in safespace, yet failed to again. Asked to be redirected to locker, they stated this wasn't possible. I was then told there needed to be a 24hr investigation. It is now 36hrs after that request and they stated they needed another 24hrs to investigate. The refused to pass me to a supervisor. Joke of a company. Avoid

Yodel are the worst delivery service ever, parcel got left on my doorstep (again) by the time I got home from work surprise surprise it wasn't there, contacted them, they said they left my parcel in a safe place!!! Doorstep, baring in mind I don't have a garden, and live on a busy street.. contacted the company I bought from and because they had a picture of my parcel on my doorstep I cant have a refund or another parcel sent out, so now im out of a present that I bought my son and money down!, i will never shop with anyone who use's yodel, they just don't care what they do with people's parcel, worst delivery company ever!!!!

Yodel, how after two deliveries have been attempted can a shipment be On the way – slight delay as per your website?This is not a slight delay, this is ridiculous. This perishable shipment was shipped on the August 24th. It was attempted delivery twice. This was a 48 hour delivery. WHAT IS GOING ON?

Easy to use and fast delivery

Stupid delivery driver put my parcel in next doors porch. House number clearly marked on front door, as is ours. Both large detached houses. Useless

Yodel simply do not tell "accuracies". I also suspect the positive reviews here are not genuine too. Why do I say this? Yodel say wasn't in when tried to deliver which is simply untrue. Nonsense. They also have my mobile number. This is a unprofessional company, simple as that.

Yodel your driver today ignored the clear information on the actual address label ( delivery to inside front porch ) the delivery instructions on the porch door ( all deliveries to inside of porch ) and common sense it's a good size enclosed porch ! Said left at door ! I didn't built a porch for fun I live on a busy route to two industrial sites so obviously things left in site do go missing. Fuming waited ages for my item and needed it. I've checked everywhere but given it says left at door it would of been visible to everyone going past !

Worst customer service with full lack of intelligence i have ever dealt with. Offered a 3 word direction to my property after 3 failed deliveries and they refused to add this to the email to the depot that they they were sending as the driver hadn't asked for help locating my address, on the other hand they hadn't given a reason while they failed 3 days on the trot, their website says tough if they return to sender nothing to do with them. Scary that companies use such useless delivery companies

The TV I purchased has now been at the warehouse for 8 days now and nobody can tell me when it or if it will be delivered

Yet again another day of its and buts. Like trying to get blood out of a stone. Told this morning (via email) parcel due today! Tracked at 18:15 2hr window now missing. Went to chatbox no joy! Human on line now? Couldn't give a straight answer.

Yodel the delivery company employing drivers who cant find an address w.t.f! Parcel didnt arrive n phoning yell me driver couldn't find address n we are in a well known central built up area n thats their excuse outrageous n in future will not deal with any sellers using them.

Absolutely honking company. Claims of “attempted deliveries” are lies and no accountability for delayed services. Something as simple as knocking the door or ringing a doorbell should be a given, no?

This review is related to a review of The Fleece Company (who should be re-branded 'We will Fleece U' in my view).

Yodel are the delivery partner of Fleece, who have been given parcel data, but don't know where to collect the parcel, when it arrives from China - which could be interesting. Their AI chat agent, like all off them, is unfit for purpose. But ask a reasonable, concise & polite question to a human by web chat & you encounter a whole new realm of incompetence. Specifically an ability not to answer a question in a way a politician would admire. Utterly hopeless.

My parcel has been sitting in the same town as me for three days and still hasn’t been delivered. When you contact live chat, it’s nothing more than the usual cut-and-paste responses, with absolutely no attempt to actually resolve the problem.
Then, after being told that the issue has not been resolved, the agent simply thanks me for contacting them and shuts the chat down.
Completely unacceptable customer service from start to finish. I’ll certainly be checking the delivery options when making future purchases and avoiding these incompetent muppets wherever possible.

Information stated on Very said a card was left Monday it was not, so I assume, no delivery had been attempted. I was assured by their staff my parcel would definitely be delivered on Tuesday. It was not. I was told by staff I would get a time slot and it would be delivered on Wednesday. After phoning yet again a 2 hour time slot was sent and a miserable driver arrived 50 minutes after the agreed time.

"Yodel by Inpost" labels are not accepted by Inpost lockers, even though my confirmation email directed me to my nearest Inpost locker. This is confusing and misleading. Dont use this service unless you know you have a Yodel shop around.

Seller put package in an In post locker, 5 days later it is still in the locker, the seller retrieved it and took it elsewhere, 5 days later it finally arrives at my local depot, and guess what its still sitting there after another 3 days !!!, so far its been 13 days !!! What is wrong with this company? Absolutely useless !! still not received.

I was advised by Yodel via an Aliexpress email that the driver could not leave the package because we were not at home to receive it. I was working outside our house, right beside our gate which is beside the lane, all day fixing our drains. It would have been impossible for the driver to miss me had he tried to deliver the package. There was no attempt made to deliver the package and there was no card left at the house either regarding an attempt to deliver the package. This proves that there was no delivery of the package by Yodel on that day.

Avoid.
Nice sunny day, front door open. Yodel driver decides not to put the parcel on the doorstep or just inside the door. Nah - much more fun to see how far down the hall it will travel if thrown frisbee style.
I don't usually order if yodel will deliver but some pass me by. By about 6 foot - he was rubbish at throwing stuff very far.