I was pleased with the response to our warranty claim, because it sounded as if the customer service team made an exception for us. We had purchased Forest Green mugs, which got water spots from the d... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
When my 32oz bottle developed condensate on the outside Yeti agreed to replace it under warranty, Unfortunately the returns are only US and Canada. Since I’m in Thailand the postage would have cost... See more
The company made it easy to return/exchange my defective yeti Tumbler. They did not have the same color which was disappointing, but allowed me pick out another color choice. They were quick to resolv... See more
I was very satisfied how the company stands behind their product.I was pleased with the no hassle service. I own several types of Yeti cups and they all perform very well.I’ve purchased the Yeti esp... See more
Company details
Written by the company
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Contact info
Austin, United States
- https://www.yeti.com/contact-us.html
- yeti.com
4.6
Excellent
17K reviews
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Had amazing experience via website
Had amazing experience via website, and when one of the agent contacted me by email it was easy to response back to them
30 March 2026
Yeti warranty department was outstanding!!
Yeti warranty department was outstanding!!!
They backed their products 100% and were a pleasure to deal with.
4 March 2026
Great reply to my warranty issue with…
Great reply to my warranty issue with no questions
Thank you
30 March 2026
Rambler leaked out of sip lid
Rambler leaked out of the spout when sipping. Cleaned it, checked the gasket and so on. Sent a warranty claim in and received a new screw on lid for my Rambler. Still leaks. Offered to return but I decided I’m not hassling with sending it back because of lack of shipping material. I just won’t buy another one of those and continue to use my leaky Rambler. Not spending more.
30 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad product worst service
It was really disappointing that my bottle worked only for a month of use.
It was even more disappointing that even though you replace it, you did not have the same camo wetlands pattern I originally purchase but it is crazy bad CS that you were not willing to wait till you had it in stock to send the proper replacement to me.
Crappy product worst service.
30 March 2026
Reply from YETI
Hi Jose,
Thank you for your feedback. Wetlands Camo is a limited color that we are not expecting to receive further restocks on at this time.
We apologize that your bottle could not be directly replaced but appreciate your understanding in selecting a different replacement color.
I felt my issue was addressed in a…
I felt my issue was addressed in a quick professional manner which left me feeling good about my purchase.
30 March 2026
Yeti sent me my new cooler fast &…
Yeti sent me my new cooler fast & without hesitation. I live in a beach town so an awesome cooler is a must have! Thank you Yeti!!!
30 March 2026
Nothing was done until I said I was…
Nothing was done until I said I was going to write a bad review then everything changed!! You sent me a free mug and that was a joke!!! It’s smaller than my granddaughters sippy cup!! Never will I buy Yeti again and neither will my friends and family!!!
5 April 2026
Reply from YETI
Hi there,
Thank you for your review. It looks like our team sent you your replacement for free as an exception, after you noted confusion with the exchange process for your Rambler. The additional, smaller Rambler was added due to the frustration you further expressed.
If you need anything else, please let us know.
The ability to actually talk to a human…
The ability to actually talk to a human vs a robot voice is sadly too rare. Yeti always has a human voice to assist and give the latest update to an issue.
30 March 2026
Yeti made my return so easy and didn’t…
Yeti made my return so easy and didn’t ask any questions. My yeti stopped getting cold and they hinted the 5 year warranty I was already on year 2 of my warranty
30 March 2026
Could not have been easier
Could not have been easier. I sent a few pictures and proof of purchase and hade a replacement in hand right after I sent my defective tumbler in and it was received.
6 April 2026
Very happy with YETI's response to my issue
You responded quickly and I received my replacement with no hazzle. Very happy with YETI.
6 April 2026
Easy ordering and customizing
30 March 2026
Bag Size & Design Feedback
I would like to see soft bag options in addition to the current hard bags. The design feels too rigid, making it inconvenient for carrying lunch. A more versatile bag that can be used for both storage and as a lunch bag would be ideal. It would also be helpful if all bags could include or support straps for easier carrying.
6 April 2026
High Quality Product and Customer Service
I ordered a mug on Yeti that had some issues with the inside metal, the customer service team responded to my inquiry right away and helped me to get a replacement mug. They were helpful and ensured a positive experience for me!
30 March 2026
Easy communication
Easy communication, prompt response, clear guidelines and return steps
30 March 2026
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