Yes Bebe Reviews 973

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Customer service was incredible, the products we bought were very high quality, amazing range of toys and books available. Couldn’t fault a thing, best experience with any business we’ve had in a long... See more

Company replied

Rated 5 out of 5 stars

Recently ordered a rabbit hutch which unfortunately wasn't in stock with no ETA. Communication was prompt and helpful and I was issued with a speedy refund. Thank you Katie @ Yesbebe. I will feel c... See more

Company replied

Rated 5 out of 5 stars

Fantastic company. Have been ordering from here for over 6 years now. Customer care team are superb and super quick at getting back to your questions. Postage is always very quick. Product on offer ar... See more

Company replied

Rated 5 out of 5 stars

High quality of products!!!, I just can not recommend more the Omie lunch boxes, good quality, and practical design later, if by any circumstance one piece breaks or lose, you can find spare replaceme... See more

Company replied

Company details

  1. Toy Store
  2. Baby Store
  3. Children's Toys Store

Written by the company

Eco and socially conscious shopping for babies, children and adults! A wide variety of children's clothing, toys and nappies and an ever expanding offering of eco-friendly homeware. Run by parents for parents. A small group that started with a husband and wife at home. You won't get flashy marketing or advertising as it's all done by ourselves. We believe in providing the best for the future of our children and planet. We aim towards minimising waste - in particular plastic - and caring for others around us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

973 reviews

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Rated 5 out of 5 stars

I love yesbebe

I love yesbebe. I’ve been buying from them for almost a year now. I even follow them on Facebook.

21 January 2025
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Reply from Yes Bebe

Thank you so much for your support! We're so happy to hear you love Yes Bebe and truly appreciate you being part of our community. It’s wonderful to have you with us—see you over on Facebook too!

Rated 5 out of 5 stars

Dealt with my issue professionally

Dealt with my issue professionally

20 January 2025
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Reply from Yes Bebe

Thank you for your feedback! We're glad we could assist you and resolve your issue professionally. If you ever need anything else, we're always here to help!

Rated 5 out of 5 stars

Customer service was incredible

Customer service was incredible, the products we bought were very high quality, amazing range of toys and books available. Couldn’t fault a thing, best experience with any business we’ve had in a long time. Thanks very much!

20 December 2024
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Reply from Yes Bebe

Thank you so much for your wonderful review! We’re thrilled to hear you had such a positive experience with us and that you’re happy with the quality of our products. Your kind words mean the world to our team! We’re always here to help and can’t wait to welcome you back again soon. Thanks again for your support!

Rated 5 out of 5 stars

Ordered from this company several times…

Ordered from this company several times and am very happy. Always could customer service AMD communication and quick dispatch and delivery.

Thank you

12 July 2024
Unprompted review
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Reply from Yes Bebe

Thank you so much for your kind words and continued support! We’re thrilled to hear you’re happy with our service, communication, and speedy delivery. It’s always a pleasure to serve valued customers like you, and we look forward to your next order. If you ever need assistance, don’t hesitate to reach out

Rated 5 out of 5 stars

Fantastic experience every time

Fantastic experience every time! Have ordered from Yes Bebe plenty of times over the years and have always been impressed- highly recommend!

20 November 2024
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Reply from Yes Bebe

Thank you so much for your lovely review! We're thrilled to hear you've had such positive experiences with us over the years – your support truly means the world to us. Recommendations like yours make our day, and we can’t wait to help you with your next order.

Rated 4 out of 5 stars

The toys are very nice

The toys are very nice. Well made although smaller than expected.

19 November 2024
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Reply from Yes Bebe

Thank you for your feedback! We're glad you’re happy with the quality of the toys and appreciate your thoughts on the sizing. If you ever need more details before your next purchase, feel free to reach out – we’re always happy to help!

Rated 5 out of 5 stars

Great quality

Great quality, quick delivery and easy tracking!

19 November 2024
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Reply from Yes Bebe

Thank you for your lovely feedback! We're thrilled to hear you loved the quality, quick delivery, and easy tracking. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent Customer Service!

Recently ordered a rabbit hutch which unfortunately wasn't in stock with no ETA.
Communication was prompt and helpful and I was issued with a speedy refund.
Thank you Katie @ Yesbebe. I will feel confident about shopping with you again 😀

29 November 2024
Unprompted review
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Reply from Yes Bebe

Thank you so much for your kind words and understanding! We're sorry the rabbit hutch wasn’t available, but we’re glad Katie could assist you quickly and efficiently. We truly appreciate your patience and look forward to welcoming you back for future shopping.

Rated 5 out of 5 stars

Fantastic customer service and as…

Fantastic customer service and as always stocking good quality products.

20 September 2024
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Reply from Yes Bebe

Thank you so much for your kind words! We're thrilled to hear that you enjoyed our customer service and product selection. Providing high-quality items and great service is always our priority, and we truly appreciate your support! We look forward to serving you again soon!

Rated 4 out of 5 stars

A great bento box.

Had an item in stock which has been out of stock in many places. Delivery was quick and the item received exactly as detailed.

20 August 2024
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Reply from Yes Bebe

Thank you for your wonderful feedback! We're glad to hear that you found the item you were looking for and that our delivery service met your expectations. It's great to know that everything arrived just as described. We look forward to serving you again in the future!

Rated 5 out of 5 stars
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Reply from Yes Bebe

Thank you so much for your kind words! We're thrilled to hear that you're happy with both the product and the packaging. At Yes Bebe, we take great pride in ensuring that everything reaches you in perfect condition, so it's wonderful to know that we've met your expectations. If there's anything else we can do for you, don't hesitate to reach out. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great service and items

Great service and updates about delivery. Always great quality items for my children.

25 July 2024
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Reply from Yes Bebe

Thank you so much for your kind review! We're delighted to hear that you are pleased with our service and the quality of our items for your children. Providing excellent service and top-quality products is our top priority, and it's wonderful to know that we're meeting your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!

Rated 5 out of 5 stars

Lovely products, good packaging.

As always Yes Bebe have a fantastic selection of beautiful toys and a really good sale! Items are sent quickly and packaged well. The Yes Bebe club points are great too. I will be back for more!

24 July 2024
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Reply from Yes Bebe

Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our selection of toys and found our sale to be fantastic. It’s great to know that your items were sent quickly and packaged well. We’re also delighted that you’re enjoying the benefits of the Yes Bebe club points. We look forward to welcoming you back for more in the future!

Rated 1 out of 5 stars

I recommend this website to my sister…

I recommend this website to my sister and wish I hadn't, never received goods the customer service is atrocious. Avoid.
Obviously don't care about their customers, established professional companies put customers first before telling them have to wait weeks for a claim with Royal Mail. Have had to explain to child that bunny is lost or NEVER SENT!!!

Katie is quite blunt with response.

7 July 2024
Unprompted review
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Reply from Yes Bebe

Thank you for sharing your feedback. I’m sorry to hear about your sister's experience and understand your frustration. I assure you that we take all feedback seriously and strive to provide excellent service.

We have not received a complaint from our customers about the customer service help they are receiving in regards to Royal Mail problems, but we are committed to investigating this matter further. Regarding the claim with Royal Mail, we follow established procedures to ensure that lost items are tracked and resolved as efficiently as possible.

Please feel free to reach out to Katie directly at customer@yesbebe.co.uk if your sister wishes for you to take over her delivery problem, so we can address your concerns and find a resolution as quickly and efficiently as we can. Your satisfaction is important to us, and we appreciate the opportunity to improve our service.

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent quality, my favourite shop for children

24 July 2024
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Reply from Yes Bebe

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our service and the quality of our products. It's truly an honour to be your favourite shop for children's items. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Have been ordering from here for over 6 years now. Customer care team are superb and super quick at getting back to your questions. Postage is always very quick. Product on offer are fantastic. Just absolutely love the site and would recommend their services to anyone.

2 April 2024
Unprompted review
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Reply from Yes Bebe

Hi Karen, thank you for your heartfelt review and for being a loyal customer for over six years! We're delighted to hear that you've consistently enjoyed our products and services. Our customer care team strives to provide prompt and helpful assistance, and it’s wonderful to know that their efforts have made a positive impact. Your recommendation means the world to us. We look forward to serving you for many more years to come.

Rated 5 out of 5 stars

Only place to shop

During lockdown I decided to look at educational toys for my then 3 old. I came across Yesbebe and I have never looked back! If you sign up to their free "bebeclub" you collect points on each purchase and can redeem money off future items. I have never had a problem with any purchases from Yesbebe and verbally recommend them to friends and family. Customer services have been quick to respond when asking if something is coming into stock too so I feel like a valued customer. If your on social media (FB) you can add yourself to a "babble group" and the community that Yesbebe have created is so supportive. I try and order from Yesbebe before looking at any other online shops.
Out of all this rambling I hope what you can take from this is that the small business has grown but still holds it's family values.

14 December 2023
Unprompted review
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Reply from Yes Bebe

Thank you for sharing your experience with us! We're thrilled that Yes Bebe has become your go-to for educational toys and that our Bebe Club loyalty program and Babble community have been valuable to you. It's wonderful to hear that our customer service team has made you feel like a valued customer. Your recommendation and continued support mean a lot to us. We are committed to maintaining our family values as we grow and look forward to serving you and your family for years to come.

Rated 5 out of 5 stars

Great choice for kids

Lots of choice, often offers the best value and even on the occasions that it is priced slightly higher than elsewhere the rewards scheme and regular discount codes available help make it affordable. Delivery is spot on too, items are dispatched promptly where available and often arrive earlier than expected.

3 May 2023
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Reply from Yes Bebe

Thank you for your thoughtful review! We're pleased to hear that you appreciate our wide selection, competitive pricing, and rewards scheme. It's great to know that our prompt delivery service has exceeded your expectations. We value your feedback and look forward to continuing to provide you with exceptional service.

Rated 5 out of 5 stars

Great company

Almost immediate response to a query I had about a product. Items cheaper than other companies which helps in these hard times! My order was delivered really fast which was brilliant and also nicely packaged. Great experience.

24 October 2023
Unprompted review
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Reply from Yes Bebe

Thank you for your wonderful review! We're delighted to hear that our quick response to your query, competitive pricing, and fast, well-packaged delivery made for a great experience. Your satisfaction is our top priority, and it's gratifying to know we've met your expectations. We look forward to serving you again soon.

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