Nice casino but slow in withdraw from 25 aug till now pending €850. And still on verification waiting from provider very disappointed
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Review summary
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support helps with everything, I reply to emails from online support almost every moment. They helped me a lot in the beginning, and if I get paid or what I won, I will give it five stars. Best re... See more
Company replied
So i register with ybets.net, make deposit receive bonus play slots and win. When i make a withdrawal, it shows being processed then after 4 days gets cancelled. I go to chat, they say nothing. Then... See more
Company replied
Insane practice!!! They limit my account on sportsbetting, still force me to do rollover (already shady). I do it in casino, they say I have to do in sports. 500€ x3 (did not use any bonus this is j... See more
Company replied
Company details
Written by the company
Launched in 2023, Ybets Casino bursts onto the scene with a dazzling array of over 6,000 casino games, sourced from over 100 top-tier providers. Ybets understands the importance of choice and convenience. Alongside a range of supported cryptocurrencies like USDT, BTC, TRC, ERC, etc, the platform seamlessly integrates fiat payment options, making it accessible to a wide audience. Just choose what Visa or Master card you want to use for the payment. No crypto but you really want to play using it? No worries, we got you covered. Our Mood Pay method can provide you with this opportunity. New players are greeted with an impressive 500% welcome bonus, giving their initial deposit a significant boost. The rewards continue with a 20% cashback offer and the chance to win up to 5 BTC on the exhilarating Engine of Fortune. Ybets ensures a hassle-free gaming experience. With no minimum deposit required for cryptocurrency users and a streamlined registration process (including SSO options), getting started is quick and easy. Beyond the extensive game library, Ybets offers an immersive live casino experience, thrilling jackpot games, and instant-win options for those seeking immediate thrills. A user-friendly interface, available on both desktop and mobile devices, ensures seamless navigation and gameplay. Ybets prides itself on exceptional customer service. A dedicated multilingual support team is available 24/7, offering assistance in 26 languages to ensure a smooth and enjoyable experience for all players.
Contact info
306 Victoria House, Victoria, Mahé, Seychelles, Mahé, Seychelles
- +248 4289200
- forums@ybets.io
- ybets.io
2.6
Poor
383 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ybets
Dear Jadaneantiu,
Your comments are valuable and will guide our improvements. If you have any specific concern, please contact us via email or live chat and the team will be ready to assist accordingly!
Best regards,
Ybets Team
WARNING!! Avoid Anything to do with Ybets or Similar names!
Avoid Anything to do with ybets! They often change their name and are a very shady outfit.
I deposited and won €2k! Only for them to take the " oh this has to be checked by the software provider speil" constant runaround, in Order to avoid paying just 2k out? Wtf!!
They will find any loop hole and trick under the sun to avoid paying over 1k.
Do yourself a favour DO NOT PLAY HERE.
YOU HAVE BEEN WARNED!!
Read other reviews on gambling forums!!
Plenty of people they have ripped off!!
They also hold a very poor licence! Avoid!!
The positive reviews are almost certainly fake!!
Expose these scammers people!
Date of experience: 31 December 2024
31 December 2024
Unprompted review
Reply from Ybets
Dear DJ,
We’ll use your experience to help us improve moving forward. Fair and transparent gameplay is non-negotiable. Together with our providers, we monitor compliance to protect every player’s experience. Checks, when required, are impartial safeguards and must be finalized to resume play.
Best regards,
Ybets Team
Worst birthday experience
So today is my birthday. What do I get? An email not wishing me a happy birthday nor giving me any gift, but stating that if I don't share the site with 5 people I will have "bad luck." I'm glad I don't believe in that, but seriously? I hope this review Does get to at least 5 new people before they use your site.
31 December 2024
Unprompted review
Reply from Ybets
Dear Adam,
We regret that your visit wasn’t what it should have been. We strive to offer some extra incentives for players celebrating their birthdays and we never aim to offend anyone, even if texts may be worded in a more playful manner.
On your birthday, please feel free to check in with the support team to see if there are any gifts available!
Best regards,
Ybets Team
Don't Play on This Site - It's the WORST!
Deposit funds are often withheld for extended periods of time.
The site is a total fraud. Their customer service agents are the absolute worst and rely on AI to translate their conversations without resolving any issues.
The site will not allow you to close your account, sign up for self exclusion, or remove yourself from their marketing emails.
The people that run this site are quite obviously the scum of the earth.
31 December 2024
Unprompted review
Reply from Ybets
Dear Travelin,
Thank you for your honest feedback. Your control over your account is a top priority, and we fully support responsible gambling practices. We are constantly working on ways to strengthen player control and flexibility. Our team is ready to assist with any changes to your account status through live chat or email, while several self-service tools are available in your profile for instant updates.
We understand the desire of players to have some new and exciting opportunities and regularly offer them via our emails. Understanding the importance of privacy, the email offers are always delivered only to the players who agreed to this communication at some point. If these communications are no longer desirable, we support player’s freedom and offer an easy option to cancel the subscription, included in every promotion offer we send. If, for some reason, it cannot be done, our support team is available 24/7 to assist in this regard!
Best regards,
Ybets Team
Don't play here its a scam casino
Don't play here. bonuses they give you have absurdly big wager requirements. they wager requirement is more then you can even cash out from your bonus. Consumer support is rude and are not respectful when asking questions. Overall Shit casino. don't play here for bonuses they are a scam.
30 December 2024
Unprompted review
Reply from Ybets
Dear Elite,
We appreciate your feedback and regret that your expectations weren’t met.
Best regards,
Ybets Team
I used to be a casual online casino…
I used to be a casual online casino player, but Ybets' cashback program completely changed my approach. It makes every spin feel more rewarding, even whan I'm not winning big. The games are varied and engaging, and I appreciate the variety of deposit methods. While the withdrawal process isn't always lightning-fast, it's still fairly quick and reliable.
24 December 2024
Unprompted review
Reply from Ybets
Dear Dario,
Your positive feedback confirms we’re on the right track, thank you!
Best regards,
Ybets Team
Ybets is leagues above other casinos…
Ybets is leagues above other casinos I've tried. The cashback is awesome, keeps things exciting. So many games, you'll never get bored. Withdrawals can be slow, but it's a small price to pay for such a great casino.
14 December 2024
Unprompted review
Reply from Ybets
Dear Madmax,
We’re thrilled you enjoyed the fun atmosphere, thank you for your review!
Best regards,
Ybets Team
Horrible
Horrible, i won with my real money on a random slot now they are reviewing my gameplay for over 2 weeks.
7 December 2024
Reply from Ybets
Dear Player,
Your comments are valuable and will guide our improvements. Ensuring fairness and transparency is vital to us. We achieve this by partnering with established providers who oversee games. Checks are standard procedures, ensuring a healthy environment for all players.
At the moment, we can see that the check has been completed successfully and your withdrawal has been provided to the chosen method. If so, we would love to hear your updated opinions on us!
Best regards,
Ybets Team
Scam!
Scam!! Please don’t be live the 5 star reviews they are fake!
They don’t have a LICENSE! They say that they have PACGOR License but it’s fake. PACGOR is warning about this website and telling they are illegal.
They say that they are owned by Sigg marketing placed in 306 VICTORIA HOUSE, VICTORIA MAHE, SEYCHELLES. The person behind it is a know scammer. Google the adress
18 December 2024
Unprompted review
Reply from Ybets
Dear Mike,
Your feedback is appreciated and will be used constructively. We strive for clarity and transparency, offering full licensing details in our Terms, available for all players.
Best regards,
Ybets Team
Ybets is pretty good
Ybets is pretty good! Loved the cashback - a cool bonus. Tons of games to choose from. But withdrawals were slow a couple od times, which was annoying. Still worth a shot.
12 December 2024
Unprompted review
Reply from Ybets
Dear Ivannita,
Thank you for your loyalty, it inspires us to improve even more.
Best regards,
Ybets Team
Scammers dont go there..
Scammers dont go there... Blocking 600$ withdrawal still u dont play all the money u won...
3 December 2024
Reply from Ybets
Dear Player,
We’re sorry we fell short of your expectations. Our dedication to fairness and transparency means working closely with reputable providers to monitor compliance. If checks arise, they are protective in nature and support uninterrupted, fair gameplay once completed.
Best regards,
Ybets Team
One of the best of the best
One of the best of the best since i played. They have huge promotions also withdraw will take less than 6 hours always
2 December 2024
Reply from Ybets
Dear Amir,
We’re proud to have earned your trust. Thank you for your support!
Best regards,
Ybets Team
Scam!!
Scam!!
I win and now - Withdrawal isn’t possible
Your previous bets are being reviewed by game or sport provider to ensure the fair play.
Scamers!!!!
15 December 2024
Unprompted review
Reply from Ybets
Dear Jambo,
We’re committed to improving, and your review will help us do so. Upholding fairness and transparency is part of our duty. We cooperate with trusted providers to monitor games and enforce compliance. Checks are routine measures to maintain integrity and must be completed before play continues.
Best regards,
Ybets Team
- Unlicensed casino (they fake a PAGCOR…
- Unlicensed casino (they fake a PAGCOR license, go on their website and check their licenses, they don't have one). I also contacted PAGCOR and they've confirmed this casino is not licensed by them and have informed the relevant authorities.
- They use a shady provider to allow card deposits. I've made around 6 deposits through card and all of them are done through fake companies (An education-software company, a supermarket in nigeria, etc.). Two days after I deposited 3 of these companies doubles charged my out of nowhere.
- They have INCREDIBLY scummy ToS. They mention certain withdrawal limits for standard and VIP users but they WILL NOT RESPECT THEM. They have a section in the ToS that states that they can decide on their own withdrawal limits. I was a VIP user and had limits even below the standard user's ones. I could withdraw up to 2k a week. DO NOT EVER PLAY HERE UNLESS YOU PLAN ON PLAYING VERY LOW STAKES.
- THEY DO NOT UNDER ANY CIRCUMSTANCE HAVE RESPONSIBLE GAMING OPTIONS. They fake them in the account settings but: self exclusion does not work (will only log you out of the account), wager limits does not work (I set it at $10 a month and could still play even $100 spins), account closure will not work (will only log you out of the account).
The worst casino I have ever had anything to do with. AVOID AT ALL COSTS
15 December 2024
Unprompted review
Reply from Ybets
Dear O A,
We apologize for not delivering the experience you deserved. We understand how important account control is and support responsible gambling in its entirety. We are committed to always enhancing ways to improve player control over their spending and account. Which is why the team is always ready to assist if you wish to change your account status via live chat or over email. In addition, we have implemented several tools in your profile, which allow you to do necessary changes yourself, improving response time to almost zero!
Best regards,
Ybets Team
Did not allow to set gambling limits…
Did not allow to set gambling limits and withdraw
30 November 2024
Reply from Ybets
Dear Player,
Your feedback gives us an opportunity to get better. At the moment, we see that your withdrawal requests have been processed in full , after which the account was successfully closed as per your responsible gambling request and remains so. We are disheartened to see that the review does not reflect the processes we have completed.
Best regards,
Ybets Team
Ran up free spin profit $9 to over $400…
Ran up free spin profit $9 to over $400 and they only gave me $40
5 December 2024
Reply from Ybets
Dear Robert,
We regret that your time with us was less than enjoyable. We are dedicated to working with respected game providers, offering our players a wide selection of games. In return, our providers uphold strict fairness measures, and we refrain from influencing gameplay in any way, other than hosting. The provider manages all returns under the supervision of the regulatory body.
Best regards,
Ybets Team
Blocked 178$
The withdrawal of funds in the amount of $178 was blocked. I sent them the documents for verification, it took 3 weeks, but no one answered me... I do not recommend playing on this site. because they don't care about their customers and can easily deceive you. My account number is User335840286
13 November 2024
Reply from Ybets
Dear Player,
Thank you for pointing out areas we need to address. Safeguarding your account and funds is our foremost responsibility. On occasion, we may request additional verification to confirm rightful access. This is carried out as efficiently as possible without compromising required security standards.
Best regards,
Ybets Team
Illegal casino that doesn't allow…
Illegal casino that doesn't allow players to close their accounts or self-exclude. You try to press the button for closure, and it doesn't work at all. And if you are addicted, it means you will lose a lot of money. The support never responds, or they say they contacted their team and they will send you an email, which they never do. Please avoid this casino at all costs.
12 December 2024
Unprompted review
Reply from Ybets
Dear Ari,
We regret the inconvenience and will review this internally. We are commited to responsible gambling and always take into account players health and safety concerns. Which is why the team is always ready to assist if you wish to change your account status via live chat or over email. In addition, we have implemented several tools in your profile, which allow you to do necessary changes yourself, improving response time to almost zero!
Best regards,
Ybets Team
BEST CASINO EVER
My purchase in YBETS is fast. I feel very safe to deposit and play here. I had so much fun playing too. I would like to recommend this to all players out there. Also, their live support are friendly and very helpful. Thank you YBETS!
4 December 2024
Reply from Ybets
Dear Player,
Thank you for noting our service quality, we strive for excellence!
Best regards,
Ybets Team
Reply from Ybets
Dear Allen,
We’re delighted to have delivered the experience you expected!
Best regards,
Ybets Team
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