Yatelo logo
Visit website

Yatelo Reviews 9

•
TrustScore 3.5 out of 5

3.7

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Contact info

3.7

Average

TrustScore 3.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

eSIM stop working, they didn't fix it

I purchased an eSIM from Yatelo for India, 5 GB for 30 days. It worked for only one week, I had used up only 0.5 GB of my data and it stopped working. No more Internet all day in different locations.
I wasted about 40 minutes with their online support, they suggested endless things to try, none of them got the eSIM working again. They then refused to refund the money, saying they were escalating to the engineers.

13 April 2026
Unprompted review
Yatelo logo

Reply from Yatelo

Thank you for bringing this to our attention. I am very sorry for the frustration you experienced with your India eSIM and the delay in getting this resolved.

I would like to clarify that we have now processed a full refund for your unused data. While it usually takes 3-5 business days to reflect on your statement, it may appear sooner depending on your bank.

We apologise that the troubleshooting process was longer than expected. Our escalation to the engineering team was intended to find a permanent fix, but we recognise that your time is valuable, and a refund was the appropriate immediate step. We appreciate your patience and hope to provide you with a much smoother experience in the future.

Rated 5 out of 5 stars

Great experience

Easy installation of eSIM, straight away connected with a strong local network. What more can I ask for?

1 March 2026
Unprompted review
Yatelo logo

Reply from Yatelo

That is exactly what we love to hear! We are thrilled your setup was so easy, and the connection was strong right out of the gate. Safe travels from the Yatelo team.

Rated 5 out of 5 stars

I used the esim for my 1 month trip to…

I used the esim for my 1 month trip to Japan and it was a smooth and seamless experience.

29 July 2025
Unprompted review
Yatelo logo

Reply from Yatelo

Thank you for the fantastic feedback. We are so glad we could provide a smooth and seamless connection for your trip to Japan. See you on your next journey.

Rated 5 out of 5 stars

Excellent Service

First time using Yatelo and I must say their services are above par value. Seamless browsing. Using it in Nairobi and hope to use it wherever I travel to from Ghana.

2 March 2026
Unprompted review
Yatelo logo

Reply from Yatelo

Thank you for the amazing review! We're thrilled your first experience with Yatelo has provided seamless browsing in Nairobi. We can't wait to keep you connected on all your future travels from Ghana. Safe travels.

Rated 1 out of 5 stars

Bought a data eSim for the UK and was not able to get customer support from human

Bought a data eSim for the UK. I was not able to connect to the data network. Connected customer support and they helped me connect. When I switched to my normal US carrier to check my emails and switch back I was not able to connect to data. Contacted their customer support via chat window(which is AI driven until and IF you can contact a human) but was not able to get to a human for over an hour to 1:30 wait in the evening and next day waited over 30 minutes. I gave up.

Update: After 37 minutes an agent came on. Couldn't resolve the problem after additional 40 minutes as all settings were correct and the phone had initially worked. Issued new eSIM that worked immediately. I asked for a credit for a future use and they reach out to them when I take a future trip.

2nd update: Considering this was my first ever Trust Pilot review and that I reviewed a company that doesn't seem to have that many reviews, I was impressed that Trust Pilot was able to get such a quick response (less than 24 hours) from the Yatelo. Yatelo deserves credit for that. I won't upgrade my review at this time because I will see how they treat me when I try to use their services for a upcoming trip that is happening soon to another country.

18 February 2026
Unprompted review
Yatelo logo

Reply from Yatelo

Hi there,

Thank you for updating your review. We sincerely apologise for the frustrating connectivity issues and the unacceptable wait times you experienced with our support chat. We are actively working to improve our routing to ensure faster human support in the future.

We are glad our agent was eventually able to resolve the issue with a replacement eSIM. As discussed with our team, we would love to apply a credit toward your next trip to help make up for the hassle.

Whenever you are ready to travel again, email support@yatelo.com with your previous order number, and our team will be happy to assist you.

Safe travels,
The Yatelo Support Team

Rated 5 out of 5 stars

Very seemless to install and cheap

Very seemless to install and cheap. Used it for my recent trip to Portugal and thoroughly recommend.

27 October 2025
Unprompted review
Yatelo logo

Reply from Yatelo

Hi there! Thank you so much for the fantastic review. We are thrilled to hear that your eSIM made getting connected in Portugal seamless and affordable. We truly appreciate the recommendation and look forward to keeping you connected on your next adventure!

Safe travels,
The Yatelo Support Team

Rated 5 out of 5 stars

Used this on my last trip to the UK

Used this on my last trip to the UK. It was easy to set up. Will definitely be using it again in my future vacation destinations

24 October 2025
Unprompted review
Yatelo logo

Reply from Yatelo

Thank you so much for the wonderful review. We are thrilled to hear that your eSIM setup was easy and worked perfectly for your trip to the UK. We can't wait to keep you connected on all your future vacations!

Safe travels,
The Yatelo Support Team

Rated 5 out of 5 stars

Easy to use .

25 September 2025
Unprompted review
Yatelo logo

Reply from Yatelo

Thank you for the great feedback. We are thrilled to hear that you found our eSIM easy to use. We look forward to keeping you connected effortlessly on your future trips!

Safe travels,
The Yatelo Support Team

Show reviews in all languages. (9 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look