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Rated 5 out of 5 stars

No problems getting what I ordered. The quality is good, though the clothing is a little small in sizing.

Rated 4 out of 5 stars

I was a bit apprehensive about ordering because the quality of clothing from my trusted retailers seems to have declined the past few years. I chose to order from Yaroi because the selection was varie... See more

Rated 5 out of 5 stars

A beautifully designed sweater that looks and feels great. I was nervous about the sizing, but read the previous reviews and a size M fit great ( I’m 5’8” and 150 lb). Its unique design element on the... See more

Rated 1 out of 5 stars

The blouses I purchased did not look or fit like the online picture at all; thus, I reached out to customer service via email to make an exchange. They were not willing to work with me in any manner w... See more

3.3

Average

TrustScore 3.5 out of 5

256 reviews

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3.3

All reviews

(256)

1 review in the last 12 months

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Rated 1 out of 5 stars

The sweaters are good quality, just seemingly poor customer service.

The sweaters are very good quality, they fit well and I am happy with the product. The service was poor as I placed this order back in the first of December and I just received it on Thursday January 19. I finally emailed customer service a month after ordering and not receiving the product and I was told the order while in transit was involved in a accident. I was then told just to give it a few more days as it was in transit. I requested with 3 emails to please give me tracking info. It was not useful as there was no way to actually track the package, just a list of days and "in transit" For customer relations, it would have been helpful if literal tracking infomation had been available, then I could have followed and known it was delayed and where it was delayed due to an accident. Finally after contacting customer service numerous times, the package was mailed back out and I received it in 4 days. The Credit card was charged the day I ordered and I feel like had I not kept contracting your service department I probably would never received the order. So although I truly like your product, it is a bit hard to know whether to trust ordering again.

19 January 2023
Unprompted review
Rated 1 out of 5 stars

This is not a good company

This is not a good company, in fact I don't think they exist. I ordered from them on Dec. 7, 2022, to date I've never received my order (Jan. 20, 2023). They will not give you a refund, and the only way to can reach them is through email, they do not have a phone number for you to reach anyone. And like other reviews posted, they are NOT in the U.S. They advertise on Facebook and they have different names but the same products. BEWARE, AND DO NOT ORDER FROM THIS COMPANY!!!!

7 December 2022
Unprompted review
Rated 1 out of 5 stars

No REFUNDS

My items were too large and I wanted to return them. My total cost was $90. They offered me a refund of $12 and said I could keep the items.
Please do not order from this company. They state that they do accept and you can return their clothing. That is not true.

12 January 2023
Unprompted review
Rated 5 out of 5 stars

My package of two sweaters arrived in…

My package of two sweaters arrived in two sealed plastic bags, the sweater were nicely folded. I have worn both of them over a camisole and enjoyed them. I ordered a camel color I seldom wear but am enjoying these and will order this color again. This seems to be a nice organization.

7 January 2023
Unprompted review
Rated 4 out of 5 stars

The ordering was very easy

The ordering was very easy. I tried both on and they seem a little large for me. I plan to wash them and dry them on high hot levels to see if there will be a little shrinkage.

6 January 2023
Unprompted review
Rated 1 out of 5 stars

Horrible products and return policy on…

Horrible products and return policy on the web site is a lie. Took 1+ month for order to arrive. I was told to return the poor quality product to Dubai at my cost. Offered $40 for a $100 order and keep the sweaters.
I would rate -0 if I could...STAY AWAY!

4 January 2023
Unprompted review
Rated 2 out of 5 stars

Not made in USA as advertised

I ordered two sweaters thinking they were made in the United States, which is what they advertise on their website and ads on Facebook. The sweaters were shipped from China. They have no country of origin labels and no materials labels, only a size and a care label. They took four weeks to arrive.

3 January 2023
Unprompted review
Rated 3 out of 5 stars

Nice sweater for the right body type

The sweater is very nice and seems to be good quality. Be aware that it has a defined waistline, so If you are long-waisted it will sit too high on your body. It took three weeks for my shipment to arrive, but when it finally did the shipment was in good order. I would return the sweater because of the waistline issue (not because there is anything wrong with the sweater) but the return process is too cumbersome to be worth the hassle. Bottom line: it’s a nice sweater, but be sure it’s right for you and that you are willing to wait three weeks to get it.

31 December 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely avoid this site

Absolutely avoid this site. I had the same return experience as the other reviewers: I was offered $15 for a $50 sweater I wished to return, and though the return address on the package was in Washington State they said it was too expensive to return it to Dubai. They eventually offered me $21 which I've yet to see.

28 December 2022
Unprompted review

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