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Rated 5 out of 5 stars

No problems getting what I ordered. The quality is good, though the clothing is a little small in sizing.

Rated 4 out of 5 stars

I was a bit apprehensive about ordering because the quality of clothing from my trusted retailers seems to have declined the past few years. I chose to order from Yaroi because the selection was varie... See more

Rated 5 out of 5 stars

A beautifully designed sweater that looks and feels great. I was nervous about the sizing, but read the previous reviews and a size M fit great ( I’m 5’8” and 150 lb). Its unique design element on the... See more

Rated 1 out of 5 stars

The blouses I purchased did not look or fit like the online picture at all; thus, I reached out to customer service via email to make an exchange. They were not willing to work with me in any manner w... See more

3.3

Average

TrustScore 3.5 out of 5

256 reviews

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3.3

All reviews

(256)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality

Ordered three items. Quality is so poor. Cowl neck top is made of some weird recycled fiber and weird color. Definitely not was in picture. The peplum top came with different buttons from the picture. I would accept but they are huge faux pearl and plastic silver buttons!
If you check their return policy it only allows return for quality issues. Guess their definition of quality is different than mine! So warning don’t buy from this company!

30 September 2022
Unprompted review
Rated 5 out of 5 stars

I received my sweater last week and am…

I received my sweater last week and am delighted with it. The only objection I have is that in the advertisment it shows more of a flare from the upper waist than is actually on the sweater. And it could be that you need to have someone model it who does not have an 18 inch waist. This is false advertising and I am not a large lady at all. I like the sweater but it does not have the look, at all, of the one you advertise.

24 September 2022
Unprompted review
Rated 1 out of 5 stars

2 tops for $84 that were junk !!

I purchased 2 tops for $84 thinking they were made of natural fabric, like cotton, per the description. They arrived and were made of cheap fabric. I cannot wear synthetics.
They offered to send me $15 and keep them!!!! What a scam! Website says EASY RETURNS.. a lie. I am fed up with Asian companies that screw us at every turn.
Update: after filing a complaint through PayPal they upped the refund to $25, then $45 and when I refused finally $65. So I am out $20 but lesson learned.

24 September 2022
Unprompted review
Rated 1 out of 5 stars

NO RETURNS ACTUALLY

There is no return process. Just forget what the website says. I wanted to return the plus size tops as soon as they arrived, but they only offered to pay me 50% (but I could keep the items). When I persisted since they were not usable, they offered 63%. Finally got them to offer 79% (keeping the useless items). Could only get full price by shipping them back to them on my dime. Total scam since their website specifically says "Free refund within 30 days" and "Easy Returns".

The clothes might be okay if you are a small person, but forget it if you are larger than medium. Larger sizes would only fit a very tall skinny person. I have seen this before with Chinese "fashion", they just don't understand heavier sizes. The quality wasn't great either.

Just stay away from them, no matter how lovely the clothes look on the screen, they don't look like that in real life.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

A good shopping experience

The package arrived when they said it would and was in good condition. The item was in a sturdy plastic bag and was well protected. The item itself was as advertised. I look forward to wearing it!

25 September 2022
Unprompted review
Rated 4 out of 5 stars

Items purchased are great!

Items purchased are great. My only thought is that it took longer to ship then I expected, but no worries. I received the products and they are exactly what I wanted. Good quality and the colors are nice.

12 September 2022
Unprompted review
Rated 5 out of 5 stars

Rewarding shopping experience

My recent purchase of three items from Yaroi was rewarding. The vest, cardigan sweater and holiday themed tunic fit true to size and feel wonderful. Very classy purchases.

20 August 2022
Unprompted review
Rated 3 out of 5 stars

I was surprised at how quickly the…

I was surprised at how quickly the dress arrived. It is a beautiful dress and I'll definitely wear it, with some alterations. The picture shows above ankle length; it's actually floor length. It really fits more like an empire style not on the waist. I'm 5'4" about 160 lbs. the waistline hits at my lower ribs not at the waist. It has pockets! Disappointed I can't wear it as is, but it is very pretty.

14 September 2022
Unprompted review
Rated 1 out of 5 stars

They want me to return item to DUBAI, UAE before they issue a refund!

I received merchandise after a longer than expected wait time. Both outfits were made of a material I did not like, and the fit was not correct. I called customer service to ask for an authorization to return the items. Was asked if I would take a partial refund, and this is my bad, I read 102.00 refund for a $103.00 item. The actual refund offered was $12.00. I wrote back and asked if I could return the item. They told me to return the item to No 47 107 Sheikh Zayed Rd DUBAI UAE. They want me to pay postage to DUBAI before they will give me a refund. I am thinking postage would be more than the item cost. SO..I would encourage people not to buy anything from this company , EVER. I have asked my credit card to dispute this charge, but it looks like I am going to lose $103.00. Please learn from my experience. Do not shop this company.

17 July 2022
Unprompted review
Rated 1 out of 5 stars

Horrible experience with return policy

Horrible experience with return policy. After several attempts to receive a full refund, they refuse to have a Supervisor return a call to me. Although I finally received a return address, I have yet to receive an authorization certificate. I don't believe that I will ever receive a refund for my return. Do not recommend this company.

8 July 2022
Unprompted review
Rated 5 out of 5 stars

Great summer dress!

The dress and top I ordered are lovely - the dress material is better than expected. The dress is perfect for a casual occasion or every day wear. I'm 5'3', 120 lbs and its about 3" above my knee and the small is perfect! Very happy with this product.

17 June 2022
Unprompted review

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