Yard Force UK Reviews 307

Just got my gmr40a petrol lawn mower delivered today and it looks very well built was looking forward to getting cracking on my lawn but unfortunatly they dont supply the oil for the mower
It's a bit like getting a brand new car and been told you can't drive it until you've been and bought some oil seems a bit tight of them to me

I have to say I cannot fault this company, the products I have to say do exactly what they say they do. The after care once you get through the usual electronic stuff is outstanding and my products are 3-4 years old and I have not been charged yet. Outstanding in today’s market, they deserve a lot better reviews than they get and that’s not because of the foc. The products are excellent and UK based.

Battery number 2021030949, charger Ch2021030290,Lawnmower 2021040349. Why cant my battery charge anymore, only been used for two seasons. No charge means no lawnmower or strimmer. Need an answer quick before I have to dig deep and purchase tools again.

Purchase a Yard Force petrol mower as it is equipped with a Honda EasyStart engine.
I have used the mower once, but very difficult to start. For the second mowing the mower no longer starts, I have drained tank, replace the fuel, but with no success. My previous Honda Easy Start mower started first time every time.
I am returning to Costco, where I read the reviews this is not uncommon.

I bought a Yard Force Lawn mower 2 years ago. A part, the roller, had broken and I rang to enquire about a spare for this. I found the automated system that asked for my details, model number & problem, excellent. I almost immediately received an email & the issue has been expeditiously dealt with. Nicky was my Customer Experience contact who dealt with the enquiry with alacrity & was extremely polite & helpful, hence my top score review.

Great purchase at a very reasonable price
Quick Delivery, easy to put together and easy to use.

Battery lawnmower cells have a critical fault where the BMS system won’t allow the cell to charge. It can’t be reset when this happens.
Support were useless and I had to point to online posts indicating what the problem was, then sent me a new charger instead of a new cell. Weeks later we finally got a new cell and that has now failed despite being careful not to let it run flat when in use.

Electric Mower wouldn’t start after winter, despite basic checks. The machine was under extended warranty. Yardforce arranged a courier next day to take away for repair. This was completed and the machine returned within a few days. The technician completing the repair, sent me a report with a video showing the mower working. Very good service start to finish.

The customer service provided by Nicky and Hollie was first class and super efficient.

I had an issue with 2 batteries and their charger for my Yard Force blower/vacuum, which I had recently purchased.

Nicky and Hollie were very supportive of my issues and resolved these in such a professional manner. I couldn't have asked for a better service. Thank you.

Needed a spare part (broken switch - mea culpa!). Initial contact via a chat bot on my phone (very strange) but it worked and the subsequent email exchange was great.
Nicky was very helpful, and the part arrived very quickly.
Great service. Thank you!

Mower cuts okay but issues
Plastic pip that sets the cut height snapped off, so only cuts at 20mn.
Collection bag ideally needs to be bigger, but even at 1/2 full the carry handle comes away as handle fixing is useless

The zipper broke on our leaf vacuum, we bought through an outlet and was told by the outlet to send it back for a full refund.

As we were happy with the item and it was still under manufacture guarantee I contacted Yardforce directly, I was abit worried if they would say I need to go back through the outlet.

They were amazing, I provided all the information they wanted and they had no problem sending a new bag out.

This saved me all the hassle of returning the item as we were happy with it.

The customer service team were really quick and the bag was sent out the next day.

Excellent customer service!

The service is excellent
Had need to contact them re integrated of their products into the app after a phone change and followup support after needed to share the device.

Timely and well supported with good advice

I had my Yardforce lawnmower for 9 years before it suddenly stopped working. I contacted Yardforce by email who could not have been more helpful. Lawnmower collected for repair, I had constant updates and quick replies to my (many emails and questions). Lawnmower not repairable but a replacement (at a good rate) offered with delivery.
Customer service was absolutely outstanding thank you.

I bought a mower a couple of years ago. The mower itself is fine, and cuts well. But battery life is appalling. Battery charge fades very quickly, and after a year gets to the point it only lasts 10 minutes. I'm now having to order my 3rd battery, and at £74 each, not a cheap mower to operate.

Update - As requested I emailed customer services (twice), but have had no response, not even an acknowledgement. So I will now be looking to replace the mower with another brand, as the battery life is so poor.

I bought a Yardforce mower after reading good reviews from Gardeners World. I was happy with the ease of use of the mower and the grass cutting but the battery life was very very poor. I went through around 5 replacement batteries in under two seasons. Each battery was replaced without question but during that time the mower was unusable, the height of the growing season. In the end I gave up after two seasons and replaced it with another make of battery operated mower which to date is excellent. The Yardforce went to the tip.

Complete Waste of Money. I purchased a cordless lawn mower and strimmer in the summer of 2023. I have used them every 2-3 weeks except in winter. So I have calculated approximately 40 uses of each. The lawn mower only gives about 5 mins of usage before battery is dead and needs 1/2 an hour to charge. Front and back lawn takes 2 hours now instead of 30 mins. Strimmer battery with only 10 recharges no longer charges at all. To add insult to injury they are just out of warranty and therefore I am kicked off the call to the help line once I declare this.
My old lawnmower and strimmer were 15 years old and still working when I gave them away.
I would advise not to waste your money.

I bought a 14" cordless chainsaw, it's had issues but has done the job, I needed to buy a replacement chain but wasn't sure how to go about it so I tried to contact Yard Force. I spent two hours banging my head against an automated brick wall, the phone numbers all have options which tell you to go to the web site, the only contact on the website is a form which asks for information that is unavailable. There is no way to contact them as far as I can see, my advice is don’t buy their products, even if they are quite good, their customer service and spare parts are none existent. I will buy another chain saw from another manufacturer and avoid their products in future. Shame, this could have been a good company if they only gave a flying fork about the customer after the initial purchase.

I bought a Yardforce LMG37A (40v 37cm) cordless mower with 2 batteries in May 2022 warranty until 26/5 /25. Within the first few months one of the batteries packed in (would not run for more than about 3 minutes), I contacted Yardforce who, give them credit sent me a new battery under warranty. However this summer the batteries have really brassed me off as they keep on stalling then stop. When you press charge button 2 of the 4 LED's light up and the battery will not turn the mower on. If you want to buy a new battery a lovely price of about £95 each. My own fault I should have got back to them while still in warranty. Don't suffer like I have with batteries constantly cutting out. Get another make. I will have to get a petrol one instead now as Mr. Angry has just smashed a battery by throwing it on the patio in frustration. Mr. Angry from Stafford

I had an issue with the bolt securing the blade on my mower, which is just over two years old—so, unfortunately, just outside the guarantee period. After quite a bit of back-and-forth via email with Yardforce, they arranged for the mower to be collected free of charge (they sent a box and organised the courier), and eventually sent me a replacement.
I did have to chase them up a fair bit during the process, but to be fair, I’ve nothing but praise for their service in the end.
No problems at all with the batteries—I bought two when I first purchased the mower and have rotated them regularly.
Fingers crossed the new mower performs just as well and lasts as long as the original. I’ve checked the blade assembly this time, and it looks solid!