yallo Reviews 

Absolutely horrible!

So, when I left Switzerland, I had to pay two extra months for my mobile internet. Apparently for late termination notice. Ok, whatever.

Here’s the kicker. I paid the last bit last month. I used to do this via the e-bill option of my account with BCV. But since I left, I no longer have that option becuse I closed my BCV account. So the last bill, I paid via my non-Swiss credit card. Here’s the thing. Doing it that way charged me with 1CHF. But that 1 chf charge is billed the following month, which I got recently. Again, since I dont have a swiss bank account where I can pay via e-bill, I will opt to pay by my non-swiss credit card. But doing so again will charge me 1CHF, billable the following month. There is no option to pay 2CHF to cover the charge and the charge of the charge. Wtf?!

And what’s up with not providing an email address for easy contact?!

I hope I won’t make this mistake again. Their service is full of hidden fees and tricks that end up costing more, and it’s difficult to get out of it. For example, I had to call to cancel a faster internet plan that was activated by default without my consent. Additionally, I switched to a "prepaid plan," but I was charged despite not having any balance, and it took two months for me to be able to switch to another provider.

Never ever ever use this company. Hidden bills and absolutely terrible customer services. Ignorant people.

horrible costumer service, didn't even manage to set up my account and ended up having to pay 50chf for absolutely nothing.

Save yourself some pain and use literally any other service

The wholeeeeeeee shit is scam!!!!!!!!
I fckkkking paid 220 Chf for nothing.I dont know how this can work in Swiss. Thats Shame!!!

Too many failures in this company to enable a constructive critique. Just use another provider, their customer service is horrible, the worst I've ever experienced.

I ordered their promotion for chf 23,80 in November for my family, because we were all on different providers. My usual provider (Migros/Swisscom) had only 4GB data per month, which was not enough, and since we are often in Europe, the idea of having 40GB in Europe sounded good... I asked many questions: coverage ("It's Sunrise, and Sunrise boasts its coverage), hidden costs, etc...

Reality: Where we spend a lot of time in Switzerland, you can hardly download your emails the Internet is so slow. Loading a page is slowest if at all possible... Both my wife and I are freelancers, so we need Internet at speed!. In other words, I still need a prepaid Internet (Swisscom InOne)... that was NOT what I wanted, and I told them that back in November. The technical service says "reboot your phone"... In other words, the usual, translated "leave us alone, it's your problem."
COSTS: The first invoice arrived: It's chf 4 more, because they NEVER informed me that paper invoices cost chf 4,00 -- NB: I always direct debit my phone, in case I am away from the office. AND I TOLD THEM THAT when ordering!.

COSTS 2: The invoice announces that as of April 1, there will be a surcharge of chf 2 !!

If this continues, and if that internet is still at snails pace just south of Zurich near a town of 17,000 people (I am not talking about some desert up in Graubünden!), my relationship with Yallo will be a VERY SHORT ONE, and I will make that view known: If consumers don't get up on their back feet, they will get scammed every time.

Message to Yallo: Transparency is key to good customer relations. Check out how many dissatisfied customers you have and make changes. We really dislike being hoodwinked. And getting a lost customer back is almost impossible.

I had a terrible experience with this network company! Their customer service is the worst, utterly incompetent. I strongly advise against using their services; don't be tempted by their "affordable promotions" as they come with hidden drawbacks. We made the mistake of canceling our WiFi service with them and switching to their fiber optic cable because of the attractive pricing. Unfortunately, they disconnected our internet two days early, on January 30th, and provided us with a SIM card and a box to cover the "gap" until the scheduled installation of our Fiberbox. (We reaching max 10mbps speed) The installation date of February 7th was set only after we called them in December to inquire why they hadn't provided an installation date. Shockingly, they claimed we hadn’t sent in the correct number or the fiberbox number. Instead of reaching out to us to resolve this issue, they remained silent. Due to this oversight, they only offered us this new date, which was two months later. When we tried to confirm the time for the technician's visit, we received no clear answers. We were told the technician would contact us directly. Initially, they mentioned it was a technician from Sunrise, but when we contacted Sunrise, they had no record of the installation, as it was Yallo who was supposed to arrange it. On the supposed day of installation, we received an email stating it was merely an "Acceptance date," not the actual installation date. This lack of professionalism and poor communication is unacceptable, and I strongly advise against using their services.

I should've never made the decision to move my Wingo optical Internet to them. More than 6 weeks I have been waiting on a response to my 6 emails. Never expected such poor service from a Swiss company and from a company listed on the Swiss Stock Exchange like Sunrise who owns Yallo. Stay away from them!

One of the worst services you could ever choose

Tried to cancel and provided official proof of moving country (government paper) via email.. however, the only way they allow you to cancel is via telephone call. They purposely make it hard to cancel to ensure they take an extra few months from you.

The restrictions with the service often meant once or twice I'd be charge premium for services that were not in my standard contract.

Be careful, be familiar and understand the risk.

Customer services don't care. They're Swiss. They still have their invincible attitude.

Purchased a mobile plan on Black Friday with a promotion - 0 CHF activation fee!
After 3 month they included in the bill 59 CHF activation fee!
The package Black Plus includes everything UNLIMITED in CH, Europe, USA! I found in the bill they charged me some phone calls in CH and USA! What a hell?!

The WORST! NEVER go to yallo. Not even Network at home, for the same price as other. And when you finally have a coonection it's bad and slow or won't even load.

It’s terrible!!!! Don’t switch to Yallo!!!!
If I read here the reviews then I am not the only one that has problems with Yallo
Advice everybody not to switch to this company
It’s a absolute rip off
The network is very bad and the customer service it’s terrible
And they don’t care
So just remember do not go there it’s so bad
Shame on you Yallo !!!
Bad name for sunrise
Ripping off customers
Providing them no service and such a terrible network

I switched to Yallo over a week ago and I still have no mobile service. Customer service is only the robot who never lets me talk to a human being and any emails I send are never responded to.

It’s my first week with yallo and I am really unhappy with this company
Bad network and bad customer service
I really like to cancel after 4 days with Yallo
What a scam!!!
Salt was much better

Do NOT switch to YALLO!!!!
They told us we do not have to cancel our old subscriptions because they will take care of it all. Well we switched 4 cellphones, internet and TV over from Sunrise/UPC (who also owns Yallo). Well we kept receiving UPC internet/TV bills. 2 months on and Yallo says they did not say this. BULL!!! Now we had to cancel internet ourselves and have to pay another 2 more months. 4 months totaling over 500 chf. They conveniently never call us back and have lost recordings over 2 months old. We are still waiting for management to call us back.

Got an internet box that works well. However, customer support was very difficult to reach. Here are some of the reasons for my disappointment:

1. I never actually signed a contract, but simply got the invoices sent to me.
2. While it's free to call Yallo to hear about products to buy, it costs money to call customer support.
3. When I tried calling customer support, all three times I couldn't get through.
4. I had the wrong wall outlet for their internet box, so they sent a technician to fix it. I asked what I had to pay, and they said it was included. Then they sent an invoice for 99 CHF.
5. I tried to protest but couldn't contact them through phone for some reason, so I used there chatbot to send them a message. I did this twice without any answer. Then I simply payed anyway.
6. They often call me trying to sell me more stuff which is simply annoying.

Never seen such a bad customer support. Amazing...