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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company. Customers frequently praise the helpfulness and kindness of the customer service team, noting their quick responses and effective solutions. Many people are happy with the delivery service, often receiving their products sooner than expected, even for international orders, and appreciate the secure packaging and fresh product quality. Reviewers also highlight the excellent product selection, finding rare or specific items not available elsewhere. However, some people were dissatisfied with their order experience, mentioning issues with delayed shipments, lack of tracking information, or items arriving damaged due to poor packaging. A few customers also reported problems with order fulfillment, where products were sold despite not being in stock, leading to further delays and communication issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Product

Users describe positive interactions with product. Many customers praise the product quality, noting items... See more

Order

Consumers have mixed experiences with ordering. Many customers praise the ease of ordering, quick dispatch,... See more

Customer service

Reviewers consistently express satisfaction with customer service. Many consumers highlight the fast,... See more

Service

People report positive experiences with service. Customers consistently praise the exceptional service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was the communication throughout the purchase, updating me on the shipping status, the price was phenominal, and speed of which they shipped the item, will make me a return buyer should ever the op... See more

Rated 5 out of 5 stars

Order something a week or so before Christmas.. the package was real late arriving but I live in America so I totally understood this delay could happen especially so close to the holidays. I got in t... See more

Rated 5 out of 5 stars

I found this shop by chance and it was the only place I could find a certain rare, nerdy item I wanted. Payment was easy, no shipping costs and no custom fee, despite shipping from the UK to the E... See more

Company replied

Rated 5 out of 5 stars

I ordered British product that is not available in Canada on December 27th. It was idespatched via International Royal Mail on December 29th. I was kept advised on shipping progress every other day. P... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

457 reviews

5-star
4-star
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1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

My first purchase withYachew

My first purchase withYachew, and found them to be
really good. Cheapest price for what I wanted to buy, plus the fact that I didn't have to import, was my deciding reason to buy.

Automatically got notification of purchase, and was then kept informed that the item was being prepared for being sent out and when it was another email letting me know that it was on it's way and tracking number.

For me a good experience and will definitely use them again.

Purchased on 25.6.24 and received today 28.6.24
More than happy. Well packed item for delivery.
Thank you Yachew.

25 June 2024
Unprompted review
Rated 2 out of 5 stars

Due to an "Inventory discrepancy," all…

Due to an "Inventory discrepancy," all the products I ordered could not be sent. Notification of this was only sent a few weeks after I placed my order. The only positive was that they "Took the liberty to refund me." Frankly, I'd be worried if they didn't.

20 May 2024
Rated 1 out of 5 stars

Delayed Deliveries and Disappointing Service: My Experience with Yachew

I recently had a disappointing experience with Yachew. I placed an order on the 22nd, hoping to receive my item in time for an event. However, it's now been a considerable amount of time with no indication of when the item will arrive. Despite my attempts to reach out, there has been complete silence from their end.

Initially attracted by their lower prices, I took a chance on Yachew, but it's become clear that the savings weren't worth it. I've been left with no choice but to cancel my order, as it seems unlikely that the gift I ordered will ever arrive.

Based on my experience, I strongly advise against using Yachew. The lack of communication and uncertainty regarding delivery times make them an unreliable choice. I certainly won't be considering them for any future purchases.

22 May 2024
Unprompted review
Rated 4 out of 5 stars

Instant Ska Kit

I ordered the ska outfit from them. It arrived in good time and was decent quality.
I changed my mind about wearing it and asked for a refund.
They were very helpful and I received a full refund.
I would be happy to use them again

20 May 2024
Rated 5 out of 5 stars

Overall good experience

Order some Star Wars Armada and it arrived fairly quick. One had a weird tracking number through FedEx that appeared to be delivered to another city in my country. Contact support and they were able to get me the proper link and it turned out in my community mailbox. Good experience overall.

18 March 2024
Rated 5 out of 5 stars

Great prices!

Product arrived well-packaged. While it took a long time to arrive, the delivery date was stated and it arrived on that date. A very good price. Will definitely use again. Thanks, Yachew!

29 March 2024
Unprompted review
Rated 5 out of 5 stars

A little slow to deliver, but cheap!

Ordered Vindication (a boardgame) for an absolute bargain price. It took a while to arrive (10-11 days), but it arrived in perfect condition and was well packed.

I would definitely use Yachew again if they had something for the right price. I just won't expect to receive it for a week and a half.

16 March 2024
Unprompted review

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