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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently happy with their purchases, often finding the phones to be exactly as described and in excellent condition, sometimes even appearing brand new. Many appreciate the aesthetic and quality of the products, noting their functionality and ease of use, with some even using them as their main device. The delivery service is frequently praised for being quick and well-packaged, with items arriving safely and often faster than expected, even for international orders. However, some people experienced minor issues such as scratches or small impacts on the phone upon arrival, or a battery that didn't last as long as expected. A few customers also encountered significant problems with phone functionality, describing devices as buggy or extremely slow, and had difficulties with customer service regarding refunds for defective products. Additionally, some noted delays in delivery due to customs or miscommunication, and one reviewer mentioned the phone case not being visually elegant.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the phones'... See more

User experience

Users describe positive interactions with user experience, finding the setup easy and the UI flexible yet... See more

Quality

People report positive experiences with quality, with many reviewers stating that their phones looked almost... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast shipping... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a willingness to order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience ordering from Y2KPHONES! I got the Sanrio Hello Kawaii phone, and even though it wasn’t exactly a flip phone like in the photo, I honestly didn’t mind at all. I bought it main... See more

Rated 5 out of 5 stars

The phone arrived in 2 weeks, it was packaged well. However I found some scratches and a little impact on the phone. I immediately contacted @Y2KPHONES support and sent pictures of it. We have seen t... See more

Rated 5 out of 5 stars

I was a bit unsure before ordering but everything went smoothly. The phone arrived quicker than I expected, packaged well, and works perfectly on my network. Customer service replied to my question ab... See more

Rated 5 out of 5 stars

I saw this phone the Sharp Aquos 601SH and I said I HAVE TO BUY IT and I did. This phone is amazing and the staff is really useful like the FAQ I really recommend it cuz my phone works perfectly and G... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store

Written by the company

Y2KPHONES is a global specialist in retro and flip phones, including rare Japanese keitai, classic feature phones, and modern flip smartphones. Every device is carefully sourced and professionally tested to ensure full functionality. With free worldwide shipping, fast delivery, and responsive customer support, we provide a reliable and trusted way to experience the golden era of mobile phones.


Contact info

4.8

Excellent

TrustScore 5 out of 5

74 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I saw this phone the Sharp Aquos 601SH…

I saw this phone the Sharp Aquos 601SH and I said I HAVE TO BUY IT and I did. This phone is amazing and the staff is really useful like the FAQ I really recommend it cuz my phone works perfectly and GOSH IT WORKS IN FRANCE GUYS with the free mobile operator I use this phone for a digital detox to kill my addiction and to sopt doomscrolling but Yeah I RECOMMEND THIS COMPANY LIKE A THOUSAND PERCENT. LOVE YA SO MUCH

16 August 2025
Unprompted review
Rated 1 out of 5 stars

It seems like a scam

Reply to your msg below:
I expect a full refund and resolution of this matter without delay. The customer service response so far has been appalling, dismissing the issue by saying it is “just an old phone” and that I should simply deal with the slowness as if it were normal.

This is not acceptable. A phone that takes 2–3 minutes to power on and the same to access a single app is not a functioning device. Selling such a product for nearly $200 AUD is misleading and unfair to customers.

I urge you to take responsibility and resolve this matter promptly instead of saying it is an old phone.

It seems like a scam — they are selling a product that does not work properly, and when you request a refund, they claim it is the customer’s responsibility to check the network issue. They also dismiss the fact that the phone is extremely slow, saying it is only because it is an “old phone.”

Please do not order this phone. It is effectively useless, and they rely on their terms and conditions to avoid providing a refund.

3 September 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Thank you for your review, but we’d like to clarify what happened.

Your first request was for a refund because the phone was not compatible with networks in your country. Our product descriptions, FAQ and refund policy all explicitly state that compatibility must be checked by the customer before purchase, and we even offer support to help with this. Unfortunately, this step wasn’t taken.

When we reminded you of this and explained that a return wasn’t possible under our agreed policy, your complaint then immediately changed to demanding a refund because the phone was “slow to start up.” The model you purchased is an older Japanese keitai flip phone, released over nine years ago, with low specifications (1.1 GHz CPU, 1 GB RAM). Slower start-up is normal for this type of device and no fault was present.

It’s important to note that the claims of the phone being faulty (without any evidence of a fault), as well as this negative review, were only made after your original refund request for compatibility was denied. You received the exact device advertised, in perfect condition and it functions exactly as intended. All compatibility information and phone specifications were clearly provided upfront in the product description, so describing us as a scam is both inaccurate and unfair.

Rated 5 out of 5 stars

Exactly what I hoped for

I was a bit unsure before ordering but everything went smoothly. The phone arrived quicker than I expected, packaged well, and works perfectly on my network. Customer service replied to my question about setup within a day which gave me confidence. Happy with the whole experience and would order again.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality honesty

Really honest with the products description and shipping. I had my doubts, but they kindly help me to track my package.

10 July 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Thanks for your review, Leo. We really appreciate you giving us a chance and we’re glad we could help track your package and put your mind at ease. Enjoy your phone!

Rated 5 out of 5 stars

The phone is great

The phone is great! It is functional and there have been no problems so far except a small bug on gmail but idk whether that is up to the phone or the app.Eitherway the bug isn't anything bad just the delete button doesn't work.On all my other apps the delete button works perfectly! A lot of apps work on it!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

I received my new LG Smart Folder X100S…

I received my new LG Smart Folder X100S last week and it was in excellent condition. It took me a while to figure our where the space key and other special characters were. Other than that, it’s been awesome. This is what I’ve been looking for for the longest time.

8 August 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Great to hear the LG Smart Folder X100S is exactly what you were looking for. Thanks for sharing your experience!

Rated 5 out of 5 stars

so good

order came in a timely manner, great service, exactly as ordered. love my purchase!

4 July 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Thanks for your review! We’re happy to hear your order arrived quickly and that you’re loving your purchase.

Rated 5 out of 5 stars

Amazing phone!

Amazing phone!
I received the Cat S22 phone without issues and it works perfectly in European networks. It’s sturdy, reliable, well built and the flip is perfect. Y2Kphones posted it quickly and it arrived as expected. I will probably buy again from them, I love retro phones and their service was great.

1 July 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Thanks for the great feedback! We’re glad the Cat S22 is working perfectly for you and that your order arrived smoothly. We look forward to helping you again whenever you’re ready for your next retro phone.

Rated 5 out of 5 stars

I ordered again a couple of weeks ago…

I ordered again a couple of weeks ago and it arrived last week. I honestly have no complaints, it’s absolutely beautiful and I love it! I was a bit worried at first since the box didn’t match the phone (it was for the grey version), but everything inside was perfect. It’s really pretty and super easy to use. Definitely a 5-star experience from me. I might order again in the future!

17 June 2025
Rated 4 out of 5 stars

Quick communication

Quick communication, phones came in perfect condition, been enjoying them - it’s something new and different. Recommend.

15 June 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Thanks for your review! We’re glad the phones arrived in perfect condition and that you’re enjoying them. Appreciate your recommendation.

Rated 5 out of 5 stars

Cool phones and great customer interaction

My first purchase was an absolute success! I got 3 phones out of which one has also touch screen functionality which i think is so cool (Samsung Galaxy Folder 2 - Unlocked - Android Flip Smartphone)! I would actually make the change from my current smartphone to the Folder 2. I also got a Samsung C3520 - Unlocked - Y2K Style Flip Phone, this one was so cute and adorable! Lastly, the Sharp Aquos Keitai 3 805SH - Unlocked - Android 8.1 Keitai Flip Phone was interesting enough to get my attention: interesting design, love the japanese characters on the buttons and i got it in green which is the best. This one is not that intuitive as the Samsung ones, but still interesting. The products are absolutely great and came in perfect conditions, with their battery and chargers too. I also got to experience their customer contact process and they were so nice and quick to respond.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Literally my second time ordering from…

Literally my second time ordering from them my first was a Samsung folder 2 and now I’ve got the mive style folder!!! And I love it so much. Definitely buy from them , for such rare phones the prices are so good
Shipping took two weeks exactly
Their team are so lovely and answered any questions I had about the phone 11/10

23 May 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Thanks for coming back to us! We’re glad you’re loving your new Mive Style Folder and had a great experience again. Really appreciate your support and kind words.

Rated 5 out of 5 stars

Overall experience

This checkout experience was very easy, loved that I was able to use a discount code. It only took two days for my order to ship out after I placed my order. It arrived sooner than I thought it would. I love that they actually sent the LG brand charger along with the phone instead of a generic one.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Skeptical at first but worked out!!

When I first saw Y2KPhones back in 2023/2024, I was very skeptical at first. I really wanted to get a flip phone though, especially one that had Android. The aesthetic fits me perfectly. When the phone finally arrived, I was surprised to see that it was already debugged and in English -- I appreciate the seller for doing that!! The phone works perfectly! It even works on my carrier (T-Mobile in a big city on the East Coast of the US), so I'm excited to start using it more once I finish tweaking it. I can't wait to see if Japan makes more phones like these, or we'll see more of a resurgence regarding these phones!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I ordered from The Netherlands. Customer service is great! If I had any questions during shipment I got a fast reply. Package arrived within 2 weeks as promised. The phone came in perfect condition! 4g Calling doesn't work with every provider so do find one that supports this. Keep that in mind. Kpn/vodafone works! Overall very happy with my purchase. A very honest, fun and trustworthy business:)

3 March 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Thanks for the review Benthe and thank you for the Instagram reel you made with your new phone too!

Rated 5 out of 5 stars

LOVE!!!

I'm in the UK, I've bought 2 phones from them and they're AMAZING.
The LG x100s and the Aquos 805sh. Both phones arrived quickly even right before Christmas!
When my family ask what I want for my birthday I just send them a link to Y2K phones and say surprise me lol
I recommend them IRL and online to anyone that asks or will listen, I will 100% buy again!

20 December 2024
Unprompted review

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