Customer service were straightforward on the issue, no added additional information. Just need a few details and I'm all set. Maintains both professionalism and human character which is what I like (c... See more
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I am connecting the free internet world from a country with most severe restrictions implemented on internet access. Most VPN services including paid VPN not work or work only for limited time. The on... See more
Company replied
I use xvpn because i think this is one of the best FREE vpns that actually work and dont demand money for a actual Good experience. Ive had this vpn since a couple months now and it helped me in so m... See more
Company replied
The worst VPN I've ever used is really bad. I have accounts on LBank and Binance, and even though I'm using a German IP, both exchanges register my IP as being from the USA. I contacted support, but t... See more
Company replied
Company details
Written by the company
X-VPN offers the best free VPN service to access all sites and hide your online activity. We provide fast and stable connection for iOS, Android, Windows and Mac. We have 8000+ servers on 50+ global locations to unblock your favorite contents, and provide bank-grade encryption methods for you to surf securely and privately. We also follow strict private policy and do not log your online activities.
Contact info
Singapore
- xvpn.io
3.8
Great
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Scammers don’t buy if you buy it your…
Scammers don’t buy if you buy it your account got banned and your money wasted
7 December 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused. We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
This service is an absolute scam
This service is an absolute scam, and I feel obligated to warn others. After just a few days, they blocked my account and even deleted the email associated with it! When I contacted their support, they shamelessly replied, 😂😂 You resold the account,” even though I only used it on one phone for my personal use.
Do not waste your money on this service. If you buy it, you’ll find that maybe one server works and even that is terrible. They’re scammers who don’t care about their customers. Avoid this service at all costs!
5 October 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused. We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
IP CHANGE EVERY TIME !
The worst VPN I've ever used is really bad. I have accounts on LBank and Binance, and even though I'm using a German IP, both exchanges register my IP as being from the USA. I contacted support, but they didn't follow up and gave irrelevant responses. I wish I could send a screenshot to prove that I'm using a German VPN, but it's registering as a US IP.
30 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the IP issue. We understand how important accurate location settings are for exchanges like LBank and Binance.
Our VPN offers dynamic IP rotation for enhanced privacy. If you prefer a static IP, please navigate to X-VPN > Me > Settings and enable the Static IP feature.
The IP discrepancies may result from outdated third-party databases or specific VPN blocks from LBank or Binance. We recommend switching to a different German node and trying the exchange again. If issues persist, please check your IP on an IP checking website after connecting to X-VPN, and share a screenshot of your displayed IP and any error messages. This information will help our support team investigate and resolve the issue more effectively.
We appreciate your feedback and are committed to helping you. Please feel free to reach out again, and we'll follow up closely on your case.
They are scammers
They are scammers
I purchase 2 accounts for my all of devices .but after few month they closed my account witout any explain
They are scammers from hong kong:(
30 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused. We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
I had a very disappointing experience…
I had a very disappointing experience with this service, and I feel compelled to warn others. I purchased the product through the Microsoft Store, hoping for a reliable VPN service. Unfortunately, it turned out to be a scam. The app was nothing like what was advertised — it’s extremely unreliable and doesn’t provide the features it claims to. Many of the servers didn’t work at all, and the ones that did were unstable, constantly dropping connections.
What’s even more frustrating is that I couldn’t get any support, and when I tried to get a refund, I was ignored. I’ve lost both my money and valuable time. Based on my experience, I strongly advise everyone to avoid buying this app. It’s clear they don’t care about their customers and only want to make a quick profit.
Please, do yourself a favor and stay away from this service. It’s a complete waste of money.
28 September 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your experience, and we sincerely apologize for the disappointment and frustration you’ve encountered. We fully understand how upsetting it must be to feel that you’ve faced difficulties with our service.
Regarding the connection issue, we recommend trying different VPN protocols or updating to our Windows Root Version for improved reliability. If you’d like, our support team can also assist you with remote troubleshooting to resolve these issues.
If you prefer to pursue a refund, please reach out directly to the Microsoft Store, as they handle purchase transactions, and should be able to assist you further.
We are continuously working to improve our service, and your feedback is invaluable to us. If you decide to give us another chance, we’re here to assist you every step of the way. Thank you for your understanding.
Bad service
“I want to share my disappointing experience with X VPN. I purchased two accounts to cover my ten devices, but both turned out to be scams. None of their servers worked, including the UAE servers, which I specifically needed for Binance during my trip to Sweden. Surprisingly, even though there’s no filtering in Sweden, they couldn’t provide a functional server.
It seems the company is on the verge of bankruptcy, and after purchasing, your money just gets stuck in their unsettled system. Avoid wasting your time and money on this unreliable service.
21 August 2024
Reply from X-VPN
Thank you for your feedback, and we sincerely apologize for the disappointing experience you've had with X-VPN.
When using VPN services, especially for specific platforms like Binance, challenges can arise due to the platform's detection mechanisms and regional restrictions. In situations like your trip from the UAE to Sweden, switching between different UAE server nodes and clearing your app cache is often beneficial to regain access.
Additionally, our support team is here to assist you with any technical difficulties you encounter. Don't hesitate to reach out to us at support@xvpn.io.
We truly appreciate your patience and understanding and hope to have the opportunity to serve you better in the future.
Reply from X-VPN
Thank you for your feedback, and we sincerely apologize for the negative experience you've had. We’re dedicated to improving our service, and your comments are very important to us.
We would love to understand more about the issues you faced. Whether it was related to connectivity, performance, or any other aspect, your insights can help us identify areas for improvement.
If you're open to it, please reach out to our support team at support@xvpn.io so we can address your concerns directly. We hope to resolve any issues and regain your trust in our service.
Thank you for your time.
Ukrainian closet here
15 November 2024
Unprompted review
Reply from X-VPN
Thank you for your message! It seems like you might be highlighting a unique or specific situation. If there's anything related to our service or if you have any questions, please feel free to share. We're here to help and ensure that your experience with X-VPN is a positive one.
Scam
Wow! After 3 months of use they disabled my premium sub. I bought the sub the legit way and somehow my sub is gone. You can’t even login to more than 5 devices. The moment you login to the 6th device, their system forces you to change password via email and logs out all signed in accounts.
Such a scammy move by them, don’t buy
15 November 2024
Unprompted review
Reply from X-VPN
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused.
To clarify, X-VPN’s device limit of 5 active connections is designed to protect account security and ensure service quality for all users, as outlined in our product description. For device management, you can manually log out unused devices via your account dashboard to stay within the limit.
As for the premium disabled issue, we would like to clarify that we take all account-related issues seriously and account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
I don't recommend using and buying this…
I don't recommend using and buying this VPN at all. After I bought it,I had a premium account for 4 months. Last week, they noticed that my account was blocked and set to free mode! The support told me that you used more than the allowed limit, which was not the case at all, they did not have enough reasons and documents and did not refund the amount.🤦
13 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Scam service
They disabled my subscription without any excuse and when I contacted them they said I used it on more than 10 devices ( their own system do not let you login on more than 5 devices you have to logout on of them to login another one) which is not making any sense. They said something against their own system 😂
Do not buy from these scammers
10 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
disables your subscription and does not refund
I bought a one-year subscription through Turkey Region, it was a good price, but after 3 months of use, they deactivated my account, and they don't even give a refund, this is a scammer!
11 November 2024
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
They ban my account without reason…
They ban my account without reason or explain
And refund.they delet my invoice from my account!!!!
2 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Good service or Scam service?!
I used XVPN once three years ago and it was a great service. But unfortunately, a few months ago I bought this service for the second time and two days ago I found out that my service was blocked. When I contacted support, they said that because I bought this service cheaper than the usual price (due to a region change), they blocked the service. This is a big lie. After researching this matter, I found out that this situation has happened to hundreds of other people and that XVPN has blocked hundreds of purchased services. XVPN has turned from a good service into a scam service!
18 June 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Scammer
I bought a subscription, but they closed my account after 9 days and never responded to my request for a refund!
3 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Don't trust them
I thought they only removed my subscription with no reason but after I checked recent comments here I saw they started scamming people. I upgraded my account on october 27. after a week I lost my account and they do not even refund my money
3 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Do not buy they are scammer
After two weeks of my purchase servers speed and quality dropped down as much as possible and after a month they removed my subscription and said I violated their rules which is A LIE. They started to take costumers money and ban them instead of upgrading their servers. Cheap and scammer VPN service
2 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Faking terms of use and ban paid accounts without refund
Recently I got a message that I used my account on more than 10 devices ( which this scammer company limited devices to 5 so this thing is not even possible ) and they banned my account ( I was just using my account on 3 devices. the support didnt answer me and after 15 minutes they didnt even reply on my messages. Do not buy this scammer company's subscripton
3 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
I lost my premium access with no reason. Scammers
They recently removed my account premium subscription and when I contact them they said its because I didnt buy it in fair price!!!!
Im Argentinian and I bought the subscription with the price they showed me in the app and I paid it and bought it completely legal. and now they banned my account and they dont even refund my money which I paid and I didnt break any rules so they say they dont refund.
1 November 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Their servers are weak so they are banning account istead of upgrading servers
Yesterday they banned my account without any reason and when I contacted them they said its becuase of account lending or something but i was using only 2 devices out of 5 one of them was my pc and other was my phone but they just keep saying i broke rules. they are scammers dont buy this
30 October 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
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