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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, most reviewers were let down by their experience overall. People experienced massive delivery delays, reporting that their parcels remained stuck at local storage hubs for many days without showing any visible tracking movement whatsoever. Consumers also complained about inaccurate delivery updates, where it was reported that the delivery address was incorrect or the customer was simply unavailable. Some reviewers were not happy with customer support, stating that communication channels were completely unresponsive and provided only unhelpful automated replies on phone and email. Reviewers additionally pointed out that delivery staff members were often very rude and unprofessional when handling dropped packages or general inquiries.

What people talk about most

Delivery service

Consumers express deep dissatisfaction regarding the delivery service, frequently reporting severe delays,... See more

Service

Clients share negative opinions on service, reporting major delivery delays, unhelpful agents, and concerns... See more

Customer service

People report negative experiences with customer service because support lines are unresponsive and automated... See more

Order

Users describe negative interactions with order fulfillment, highlighting severe delivery delays and... See more

Staff

Reviewers highlight negative aspects of staff, frequently pointing out unprofessional behavior and rude... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I registered on their website to handle my regular shipments but they lost it and started making fake promises when I raised escalation. There is no contact number to get in touch with customer care a... See more

Rated 1 out of 5 stars

One of my online delivery pickup was not picked up for almost 10 days after booking. Five times they were out for pickup the same day they would cancel as customer asked for later pickup. When I conta... See more

Rated 1 out of 5 stars

Xpressbees is the worst logistics service company. They have been troubling me for the past three days for a prepaid delivery. Their boys mark it as ‘customer wanted future delivery’ without me asking... See more

Rated 1 out of 5 stars

I used to think DTDC had bad service, but they are not even bad. And then I came across Xpressbees. So far, I have received only 2 parcels from this courier service, and both were compromise... See more


1.0

Bad

TrustScore 1 out of 5

964 reviews

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No history of asking for reviews

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1.0

All reviews

(964)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst services 25 days completed i…

Worst services 25 days completed i didnt received my order there is no contact number to connect anyone no body should continue this xpressbees who put this name xpress do you know what is the meaning of that meaningless people no updated status on tracking id everyday same status very angry 0 service stop continuing this everyone is facing issue in future no one should contact this xpressbees useless company.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

I was delivered an empty box by…

I was delivered an empty box by Expressbees with a cash on delivery. As I was not home, the 700 rupees were handed over to the delivery agent. Beware,Xpressbees is part of this scam ! DO NOT TRUST THEM OR USE THEIR SERVICES. NO RESPONSE FROM CUSTOMER SERVICE

20 May 2026
Unprompted review
Rated 1 out of 5 stars

My experience with XpressBees was just…

My experience with XpressBees was just as bad. Pickups were delayed or not done properly, and contacting support was a nightmare. Calls are frustrating — the system keeps asking for shipment details, then says to call from your registered number, but even when you do that, nothing really gets solved. Support feels unhelpful, and the process is exhausting when you already have shipment issues.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing experience with…

Extremely disappointing experience with Shadowfax/Xpressbees logistics service.

For the past 12–15 days, my Meesho return pickup has been getting rescheduled again and again by the delivery agents themselves without any OTP or confirmation from my side. The reason given every single time is that the product is “too heavy” because the agents come on 2-wheelers and refuse to take it.

This is a simple table lamp return pickup, not some oversized shipment. If your delivery network cannot handle basic pickups properly, then why accept such logistics responsibilities in the first place?

Because of this unprofessional behavior, customers are forced to waste time on repeated calls, follow-ups, and complaints with no actual resolution provided.

Very poor coordination, poor accountability, and extremely frustrating customer experience. Logistics companies are supposed to make deliveries and returns smoother, not create more problems for customers.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Never book any urgent / importent…

Never book any urgent / importent documents or parcels, their services are hopeless and third class. My parcel are so much delay in delivery.(my parcel was hold for 4 days without any activity at their destination hub)

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Delayed delivery, no customer support

Every time I order an article online, with Xpressbess being the courier, it will always be delayed. Not by a couple of days but more than a week. Courier agents act extremely cheap and are rude. There is no customer care to help. So, if you order anything online and Xpressbees is the courier, you might as well cancel the order.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Hop and stop courier

Hi, pl take my word ,don't trust this courier, very bad service the are just shameless, 24 hours hold of your consignment at every hub, they should be addressed as " Hop and stop courier"
Have ordered medicine from truemeds who have assigned this delivery to expressbees on 19/04/26, still not received after 5 days, Blue dart delivers this next day. Don't understand why truemeds attempted this prank .

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Improper service in Vriddhachalam Xpressbee franchise

I just don't know why this even exist...no proper location available in maps . The delivery agent reaches by. 8.30pm(11.4.26) on the day of delivery then rescheduled to 14th but not tried to deliver. Asks to take from the hub directly even hub was closed when we arrive made us to wait for a longer time .

Suggestion;
Provide proper guidance
Try to deliver in address during working hours.
Google map location of the hub for easier identification

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst company.Worsssst very much worst. Company should get ba

Worst company.Worsssst very much worst. Don't deliver product on time and they don't do any resolution and response.My product has been reached to wrong destination but then also they marked as "product reached the destination" without seeing the pincode.After so much complains when they marked for out for delivery but at night they put remarks "long pincode".

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Very unprofessional.

Very unprofessional.
Unreliable.
Not organised.
Lazy.
Not punctual.

If there was an option to give you a 0 star I would have done it. The worse courier service company. I want to abuse and really sack you all for being so slow pathetic and everything I said above. Really disappointed. Keep it up.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery service out there

Worst delivery service out there. No customer care support. When you press 9 to talk to customer service, call drops automatically. They put false statuses like wrong pincode and incomplete delivery address. Something is seriously wrong how this company operates and I wonder why any company choose them for there delivery.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst Courier service

Worst service showing the wrong pincode in tracking. Raised multiple complaints against the same; no response from the delivery, not even a single call from the courier service.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Very poor and highly disappointing…

Very poor and highly disappointing service from Xpressbees Reverse Surface.

My shipment pickup under AWB No. 24319860174166 has been continuously delayed despite repeated follow-ups, emails, and calls. Every time I contact customer support, I am told the same thing — “pickup will be done today” — but nothing actually happens.

This shipment contains an important personal document, and such careless handling is completely unacceptable. Their false assurances have wasted a lot of my valuable time and caused unnecessary inconvenience.

No proper resolution, no accountability, and no commitment from the team.

Would not recommend this service at all.

27 March 2026
Unprompted review

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